FedLoan Servicing

While we regret the concerns expressed by [redacted], our records show that Borrower Experience Advocate Nate sent a formal response to him on August 29, 2016, directly addressing his concerns. We advised him on our policy regarding his issue and provided instructions on how to update our records. Based on our review, no further action is warranted at this time.
Please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Jake has been working toward resolution. We take all concerns regarding customer service very seriously. Jake will provide Mr....

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that a formal response will be sent to her today, directly addressing her concerns. This response will include the direct contact information of her assigned analyst. After reviewing the response, we encourage [redacted] to reach out to her assigned analyst with any questions or concerns.
As always, please let me know if you have any questions.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding consolidation and customer service very seriously. Josh will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you, Jamie H[redacted]Borrower Experience AdvocatesFedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It has been 11 days (8 "business days") since you have received this complaint.  I have yet to hear from this so called "Borrower Experience Advocate Nate" in which I was suppose to have received a "formal letter from".I have also received a letter of collection attempts post marked 1/29/2016 as well as a phone call at 13:11 on 2/4/2016.  Both of which are in violation in terms that I specified in my complaint through the Revdex.com; which "Wilbert P[redacted] Borrower Experience Advocates FedLoan Servicing" had agreed to by his response, in which he named a specific person ("Borrower Experience Advocate Nate") through a "formal letter" which is in an acceptable form of contact OUTSIDE of this complaint.  For your reference, here is the original statement in my complaint:  "Starting 1/29/2016 at 12:01am CST any phone calls or letters received from this company will be considered harassment until this issue has been resolved through the Revdex.com, or I authorize contact by a specific representative through this process.".  FedLoan Servicing was in receipt of this complaint and responded to it 1/28/2016 at 16:34:12.  At this junction, we are in harassment territory as FedLoan Serving has violated terms stated in the complaint through the Revdex.com, and has failed to follow up on their stated intentions in their Revdex.com response.
Regards,
[redacted]

We regret the delay in response; however, we understand that a formal response will be sent to [redacted] by early next week, directly addressing her concerns. This letter will also include the contact information for the Consumer Relationship Analyst assigned to her case. Once she receives our response, we encourage her to reach out to her assigned analyst with any questions or concerns regarding this matter. We appreciate her patience as her concerns are thoroughly researched.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously. Mikell will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding billing and customer service very seriously. Diego will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be helpful to me, but I have yet to be informed of what steps they are willing to take in regards to credit and the derogatory marks.  
Regards,
[redacted]

While we regret the concerns expressed by [redacted],
we appreciate the opportunity to resolve them. Since receiving her concerns,
Borrower Experience Advocate Josh has been working toward resolution. We take
all concerns regarding billing and customer service very seriously....

Josh
will provide [redacted] with a formal letter shortly, along with his direct
contact information, should any additional concerns arise.
 
As always, please let me know if you have any questions.
 
Thank you,
Wilbert P[redacted]
Borrower Experience Advocate, Lead
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding processing times and customer service very seriously. Mikell...

will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie *. H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Nate has provided him with a formal response, directly addressing his concerns. Based on the response and his reply, no further action is warranted at this time.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide [redacted]...

[redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

I am looking forward to Ms. Heather's formal letter since I have not yet had the pleasure of speaking with her. Hopefully she can provide the information that Michael, George, Lisa, Layman, Ken, Lakisha and Nadine could not.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 7, 2017
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Mikell sent a formal response on May 20, 2016, directly addressing their concerns. This response included Mikell’s direct contact information. We encourage them to reach out to him to discuss our response.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

March 29, 2018
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent, along...

with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we understand that a Consumer Relationship Analyst has been working diligently toward resolution. Once a thorough review is performed, we will send [redacted] a formal response. We understand her frustration, and we greatly appreciate her patience as this matter is reviewed.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]