FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding Teacher Loan Forgiveness and customer service very seriously....

Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

December 14, 2017
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concerns. Rest assured that a formal response that was mailed directly to [redacted] on December 7, 2017. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

[redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:No one has reached out to me to resolve this matter. I will not accept until it is clearly defined what the resolution is in this matter. I feel it is the business responsibility to resolve this matter in a professional manner.  Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: no resolution it's obvious you can't be current one month then 60 days the next month..that's an error..60 days didn't after the last current status to report 60 days past due. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Company has not responded to me or resolved my complaint.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because FedLoan Servicing was not authorized to consolidate my student loans.  The company often provides inconsistent information on weekly and monthly basis.  During the past month, I have received correspondences from three different representatives from the company after I officially requested to speak with James P[redacted] to resolve the problem. The company has granted a forbearance on a fraudulent account, but claims that I do not make payments to [redacted].   I recently received a letter from Stephanie M[redacted] stating that the forbearance was never granted.  The information is inconsistent with the documents that were sent to me via postal mail during the past five months.I have not received any assistance from anyone at the company to resolve the problem.  The representatives at FedLoan Servicing are attempting to force me into accepting a loan agreement that I did not authorize.  Since the company often provides inconsistent information, I am not comfortable speaking to anyone except for the president of the company.  Mr. P[redacted] has yet to respond directly to my inquiries.  I recently informed all representatives to respond to my concerns in writing since they often call my number to harass me occasionally.The account is currently being disputed with [redacted].  [redacted] and [redacted] has blocked the company from reporting false information to the credit bureaus.
Regards,
[redacted]

Please be assured that a Consumer Relationship Analyst has been working diligently toward resolution. Once a thorough review is performed, we will send [redacted] a formal response addressing his concerns. We understand [redacted] frustration, and we greatly appreciate his patience as this matter is reviewed.
As always, please let me know if you have any questions.
Thank you,

Consumer Relationship Analyst Team
FedLoan Servicing

November 17, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
What the company informed the Revdex.com is not true.  I have attached the four documents they sent on the July 27 date they are referring to, which do not address the concerns, they are simply summaries of payments.  While they have adjusted my monthly payment to the correct amount, they compounded the problem when I paid $995.49 on 7/4/17, but they only show a payment of $250.05 (as indicated by the screenshots that I have sent the Revdex.com).  For some reason, the company has changed the amount that I actually paid on 7/4/17.  There is still $775.44 of unaccounted for money that I should either be paid back to use for future payments or this money should be used directly by the company for my future payments.  As of right now, they are not crediting me for the difference and my money is missing.Again, I'm not sure why they changed my 7/4/17 payment to $250.05 when I paid $995.49 (as shown by the screenshots provided), but I would like to know where this money is.
Regards,
[redacted]

While we regret the concerns included in [redacted]'s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

[redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously. Mikell will provide [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding loan forgiveness and customer service very seriously. Ted will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert [redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding customer service very seriously. Diego will call Ms. [redacted] today...

to directly address her concerns.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Nate will...

provide Mr. [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Jared has been working toward resolution. We take all concerns regarding the proper application of payments and customer service very...

seriously. Jared will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Nothing has been officially resolved, they only responded that they would have someone to look into the matter and research the issue.  I'm still awaiting an actually resolution. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Heather has been working diligently toward resolution. Once a thorough review is performed, Heather will send [redacted] a formal response. We understand his frustration, and we greatly appreciate his patience as this matter is thoroughly reviewed.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Revdex.com:
Per their reevaluation and recognizing they were in violation of federal law, and backdating the overcharges to OCT 2 2015, I accept the response from FEDLOANSERVICING.
Regards,
[redacted]