I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was NEVER told during the loan process I was EVER denied a loan. This, by the way, is irrelevant as to why Fedstar continues to show such poor customer service. I was, however, informed by the loan officer, my rate AND payment would be lower by having a consigner. This is not a case of an upset customer or being upset with the postal service. The face of this organization definitely did NOT respond with professionalism to a current customer! Instead, responded in a personal matter. The CEO and I did communicate via phone on June 23rd, in which she stated the loan officer did speak to me the day of my original complaint. After a few minutes of going back and forth, we agreed her loan officer LIED about that! She asked me why I would contact the Revdex.com instead of her as if here were a chain of command I was to follow. I would NEVER be upset with a postal service nor would I ever file a complaint with an organization if I didn't believe I was shown less than professionalism. I have never file a complaint before now, by the way. I am, however, still disappointed and I unsatisfied with the professionalism of the CEO. Today is June 29th and my 3rd creditor STILL has not received funds. I called [redacted] (CEO) several times today, receiving only her voicemail. She stated, the last time we spoke, on June 23rd, she would contact the creditor on Monday, June 26th. Didn't happen. She stated she would call me back after she spoke to someone at RCDC. That did not happen. As of today, I am not made whole and my complete service has not been fulfilled.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was NEVER told during the loan process I was EVER denied a loan. This, by the way, is irrelevant as to why Fedstar continues to show such poor customer service. I was, however, informed by the loan officer, my rate AND payment would be lower by having a consigner. This is not a case of an upset customer or being upset with the postal service. The face of this organization definitely did NOT respond with professionalism to a current customer! Instead, responded in a personal matter. The CEO and I did communicate via phone on June 23rd, in which she stated the loan officer did speak to me the day of my original complaint. After a few minutes of going back and forth, we agreed her loan officer LIED about that! She asked me why I would contact the Revdex.com instead of her as if here were a chain of command I was to follow. I would NEVER be upset with a postal service nor would I ever file a complaint with an organization if I didn't believe I was shown less than professionalism. I have never file a complaint before now, by the way. I am, however, still disappointed and I unsatisfied with the professionalism of the CEO. Today is June 29th and my 3rd creditor STILL has not received funds. I called [redacted] (CEO) several times today, receiving only her voicemail. She stated, the last time we spoke, on June 23rd, she would contact the creditor on Monday, June 26th. Didn't happen. She stated she would call me back after she spoke to someone at RCDC. That did not happen. As of today, I am not made whole and my complete service has not been fulfilled.
Regards,
[redacted]