Feel Good Motors, Inc.

We appreciate this opportunity to respond to the customer
concern you received from *** ***. We
do appreciate every opportunity to address
concerns and make every reasonable
attempt to resolve any issue immediately.
After reviewing the following information, we believe you will determine
we made significant attempts to address and resolve this matter in a timely
fashion
Based upon our records that we have included as attachments,
the following occurred
07/17/2014: *** *** purchased the ***
08/08/2014: *** ***
had an issue with the vehicle after the sale.
We sent it to *** ***, and they found code ***, throttle body valve
stuckThis item was not covered under her month mile warranty. As an
act of good will Feel Good Motors repaired the issue at no cost to *** ***.
01/08/2015: *** ***
brought her vehicle to our service station for a complimentary oil change. She had no concerns at this time months after
the sale and months outside of her warranty
08/13/2015: *** ***
sent us an email sharing with us her concern about her vehicle. Sean S***, General Manager responded within
minutes of receiving it. We informed *** *** that her Power Train Warranty has expired; however we offered to schedule an appointment for her to
perform any needed repairs at a discounted rate. She did not schedule an appointment or bring
her vehicle into us so we can diagnose any issues or present her with a mutually
agreeable solution
As per our warranty and desire to take care of a customer after
the sale, we addressed *** ***’s concern in a timely manner and provided her
with a loaner vehicle while her vehicle was being addressed. She did not share any concerns with Feel Good
Motors for another year. When *** ***
had a concern a year after purchasing her vehicle, we responded to her concern
in a timely manner, attempted to make a good will gesture to assist her with
any potential repairs at our service station by offering her to do any work at
a discounted rate. We did honor our Month / mile
warranty, and we attempted to continue to assist her a year after the sale.
At this time if *** *** is still having an issue with her
vehicle, we would be happy to look at it and present her with a potential
solution

UI";">Feel Good Motors takes very seriously the satisfaction of all of
our customers. We make every attempt to
ensure we conduct business in the most forthright, transparent, and honest of
manners. Because of this, we have maintained
an A+ Revdex.com rating for many years. Even with our most stringent attempts to take
care of our customers, miscommunications, misunderstanding, and unhappy
customers still occur
In this specific circumstance, our customer did have a concern
after the sale about a system his vehicle has.
We clarified the proper functionality of this system. At this point in time, the customer accepted
the functionality, and for two months, the concern was handled.
After reinitiating a conversation almost two months later, for the
sake of taking care of a customer and making an attempt to make a customer
happy, the dealership offered multiple suggestions to remedy the customer
concerns. The customer refused, stating
he did not want to do business with us.
We thought we had reached an agreement; however, prior to executing this
agreement, we received very aggressive communications from the customer that were
contrary to our understanding of our last conversation with him. Feel Good Motors is still willing to work on
a reasonable solution to his concerns

They misrepresent vehicles on the lot. We purchased a very new and low mileage car only to have buyer’s remorse within the next 12 hours of ownership. They would not undo our deal (obviously they killed us on it and our trade in). We were so sick over the situation we got rid of the vehicle within the same month. At this time we learned they lied to us about the CARFAX, and it was a dealer DEMO car. Not a pretty one owner clean trade as we were told. The Value lost at this time was disgusting but we couldn’t stand to own it another day. We went and purchased a brand new vehicle like the one we originally owned. I would recommend to everyone I know to stand clear of "feel good" motors. I did not have a good experience.
I advised my fiancé to contact a lawyer over this matter.

Review: I first visited Feel Good Motor’s Inc. in January of 2014 in search of a vehicle to replace

my 2003 [redacted]. I specifically inquired about a Platinum [redacted] that had been

displayed on the lot because it was equipped with an in dash GPS navigation system. I

was informed by managing partner, [redacted], that the truck in question had

recently been sold. He further informed me that he would look for a truck meeting my

specifications and that “no one has never denied a vehicle that was specifically brought

in for them.” When asked specifically regarding my wants and needs in a truck, I made it

perfectly clear that an in dash GPS navigation system with visual turn by turn directions

was my only necessity.

Within a week from our first conversation, I was contacted in reference to a [redacted] that was now available and I was told that it met my requirements. Upon

examination of the vehicle I immediately asked whether it was equipped with in dash

GPS navigation that would provide visual turn by turn directions. The answer given by

**. [redacted] was undeniably “yes”. After test driving the truck, I again inquired

about the GPS navigation because I was unable to operate the system and this function

was essential to my purchase. Again, I was reassured that the in dash navigation would

function with turn by turn direction on screen, however the SD card needed to operate the

system had not been obtained yet and “was in arbitration.” When I inquired whether this

would be given to me upon purchase of the vehicle the answer was, “it would take about

a month to get out of arbitration.” I was consistently reassured that the SD card would

initiate the functioning of the in dash GPS, and as such decided to purchase the vehicle.

Subsequently, I contacted Feel Good Motors one month after the purchase of the truck to

inquire on the status of the SD card that would “restore” functioning of the GPS. I was

informed, by **. [redacted] that Feel Good Motors Inc. was in arbitration for the SD card

and that the company would be in touch soon. Following an additional 2 months with

no updates from Feel Good Motors Inc., I contacted **. [redacted] again who advised me

that the SD card was now not necessary and the system could be set up by visiting Ford’s

sync website. I visited sync.com, downloaded the programs and updated my truck’s in

dash system. This process did not lead to the activation of an in dash GPS navigation

system. At this point I called [redacted] to check on the availability of the amenity in the model

truck I had purchased from Feel Good Motors Inc. The [redacted] representative with whom

I spoke explained that it is not possible for the 2013 [redacted] to be equipped

with an in dash GPS navigation system after market. When this information was brought

to **. [redacted]’s attention, he did not deny that I had been falsely informed. Any

resolution proposed by **. [redacted] has not provided a legitimate remediation to my

situation.Desired Settlement: Through my conversations with **. [redacted] and ultimately **. [redacted], president of the company, I was informed that Feel Good Motors Inc. would prefer

that I carry the burden of their mistake. I believe that this assumption is unfair and not

acceptable. Feel Good Motors Inc, **. [redacted], and **. [redacted] engaged in

affirmative misrepresentation in order to mislead me into the purchase of a vehicle.

This is not only unethical but blatantly illegal. If it were not for the misrepresented

information, that the vehicle had an in dash GPS system, I would not have purchased the

[redacted]. The only fair resolution is for Feel Good Motors to repurchase the

vehicle from myself for the original price (taxes, title and fees included), allowing me to cancel my outstanding loan balance and obtain the

$8,500 from my down payment/trade-in.

Business

Response:

Feel Good Motors takes very seriously the satisfaction of all of

our customers. We make every attempt to

ensure we conduct business in the most forthright, transparent, and honest of

manners. Because of this, we have maintained

an A+ Revdex.com rating for many years. Even with our most stringent attempts to take

care of our customers, miscommunications, misunderstanding, and unhappy

customers still occur.

In this specific circumstance, our customer did have a concern

after the sale about a system his vehicle has.

We clarified the proper functionality of this system. At this point in time, the customer accepted

the functionality, and for two months, the concern was handled.

After reinitiating a conversation almost two months later, for the

sake of taking care of a customer and making an attempt to make a customer

happy, the dealership offered multiple suggestions to remedy the customer

concerns. The customer refused, stating

he did not want to do business with us.

We thought we had reached an agreement; however, prior to executing this

agreement, we received very aggressive communications from the customer that were

contrary to our understanding of our last conversation with him. Feel Good Motors is still willing to work on

a reasonable solution to his concerns.