I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If I had garbage bags full of yard waste, what about the trash from my own house hold? What about removing rotting food or other household waste???? I repeatedly called to get a service pick up for my household trash as well, AND WAS PROMISED IT, not by the girl that I talked to, but by a male employeeI could have disposed of the yard trash myself, but there is absolutely NO EXCUSE to tell me that you have done your job while I have rotting household trash in my trash can for three weeksAlso, I was never informed that my account has been cancelled until I called the [redacted] branchIf you cancelled my account, then why did someone promise to pick up my trash on Friday 4/24/15? Why is it so difficult to give me an update, to promise me things but never follow throughAnd then, you have the guts to tell me that you have done your job to the best of your abilityI ACCEPT the offer of the refund and the offer to remove your totes from my property; However, I don't accept your explanation or reasoning! Regards, [redacted]
My name is [redacted] and I work for Feher Rubbish Removal,Inc I answer the complaints for them.I received a complaint from [redacted] today, the complaint # is [redacted] I would first like to inform you that there are no notes in the system of [redacted] calling in regards to no pick ups Also we could not call [redacted] as the phone number that he gave us was not in service I also do the collections for Feher Rubbish and when [redacted] did not pay his bill, I sent out a letter and put his account on stop until he paid I have the following notes in the system: 4/4/phone is not in service put on stop and sent out letter 4/8/received payment off stop service 9/25/sending out day letter that service will be on Oct Then [redacted] called and cancelled service with us and he spoke with the office manager in the front office [redacted] closed the account and she gave [redacted] credit of $for the services that he did not get There was a ticket to remove the toter also [redacted] spoke with no one in the back office as I can see with the notes that are in the system If there was any conversation, then it was not noted in the system However, today we also got the payment that [redacted] owed and he is paid in full and the account is closed I am sorry if he experienced any issues as he has been a customer since When I speak with someone I make sure that I note that account so that if anything like this happens then the account will reflect it As far as I can see, this account is closed with a zero balance If needed I can email you the notes and the account history I feel this account and complaint should be closed as everything is closed and the account is zero Thank you for your time and if there is anything that you might need, please feel free to email me at [redacted] @ [redacted] .com or my number is ###-###-####Sincerely, [redacted]
I am answering the complaint from [redacted] The complaint seems that when he puts the trash out we are not pickling it up Also he states that mother-in-law signed a contract Also he has stated that he has called several times and has gotten many excuses.I have gone over the account and I find first that we do not have a contract with this family as it is Residential and they are billed quarterly with no written contract They have a promotional rate with us and have (1) one gallon toter....the second thing that I found was that there are no notes in the system that he has called with any complaint We do have one note that on November 7, that the trash was not out at 10:a.m We always ask that the trash be out the night before or by 6a.mto ensure it is out for the drivers I have put in a note to the driver that when he is at this home, he is to call each time and report if trash is out or not and also the time Hoping this will satisify the Customer as that is our goal to make sure Customers are happy and content with their service that we provide Also would like [redacted] to call me at the Corporate Office if he is having any more issues with his pick ups I can be reached at ###-###-####.Hope this will show the Customer that we are doing the best we can Customer service comes firstSincerely, [redacted] Feher Rubbish Removal, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If I had garbage bags full of yard waste, what about the trash from my own house hold? What about removing rotting food or other household waste???? I repeatedly called to get a service pick up for my household trash as well, AND WAS PROMISED IT, not by the girl that I talked to, but by a male employeeI could have disposed of the yard trash myself, but there is absolutely NO EXCUSE to tell me that you have done your job while I have rotting household trash in my trash can for three weeksAlso, I was never informed that my account has been cancelled until I called the [redacted] branchIf you cancelled my account, then why did someone promise to pick up my trash on Friday 4/24/15? Why is it so difficult to give me an update, to promise me things but never follow throughAnd then, you have the guts to tell me that you have done your job to the best of your abilityI ACCEPT the offer of the refund and the offer to remove your totes from my property; However, I don't accept your explanation or reasoning! Regards, [redacted]
My name is [redacted] and I work for Feher Rubbish Removal,Inc I answer the complaints for them.I received a complaint from [redacted] today, the complaint # is [redacted] I would first like to inform you that there are no notes in the system of [redacted] calling in regards to no pick ups Also we could not call [redacted] as the phone number that he gave us was not in service I also do the collections for Feher Rubbish and when [redacted] did not pay his bill, I sent out a letter and put his account on stop until he paid I have the following notes in the system: 4/4/phone is not in service put on stop and sent out letter 4/8/received payment off stop service 9/25/sending out day letter that service will be on Oct Then [redacted] called and cancelled service with us and he spoke with the office manager in the front office [redacted] closed the account and she gave [redacted] credit of $for the services that he did not get There was a ticket to remove the toter also [redacted] spoke with no one in the back office as I can see with the notes that are in the system If there was any conversation, then it was not noted in the system However, today we also got the payment that [redacted] owed and he is paid in full and the account is closed I am sorry if he experienced any issues as he has been a customer since When I speak with someone I make sure that I note that account so that if anything like this happens then the account will reflect it As far as I can see, this account is closed with a zero balance If needed I can email you the notes and the account history I feel this account and complaint should be closed as everything is closed and the account is zero Thank you for your time and if there is anything that you might need, please feel free to email me at [redacted] @ [redacted] .com or my number is ###-###-####Sincerely, [redacted]
I am answering the complaint from [redacted] The complaint seems that when he puts the trash out we are not pickling it up Also he states that mother-in-law signed a contract Also he has stated that he has called several times and has gotten many excuses.I have gone over the account and I find first that we do not have a contract with this family as it is Residential and they are billed quarterly with no written contract They have a promotional rate with us and have (1) one gallon toter....the second thing that I found was that there are no notes in the system that he has called with any complaint We do have one note that on November 7, that the trash was not out at 10:a.m We always ask that the trash be out the night before or by 6a.mto ensure it is out for the drivers I have put in a note to the driver that when he is at this home, he is to call each time and report if trash is out or not and also the time Hoping this will satisify the Customer as that is our goal to make sure Customers are happy and content with their service that we provide Also would like [redacted] to call me at the Corporate Office if he is having any more issues with his pick ups I can be reached at ###-###-####.Hope this will show the Customer that we are doing the best we can Customer service comes firstSincerely, [redacted] Feher Rubbish Removal, Inc