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Felicia Y Medoys, PA

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Felicia Y Medoys, PA Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What a bunch of mumbo jumbo with [redacted] either having trouble recalling our conversation of she may just be an untruthful personLong story short all of their web page advertising says FREE SHIPPING ALL ORDERS OVER $100.00, I ordered a $ item and was charged $ shipping feeHMMMMMM not free shippingCalled to explain and was rudely hung up on when I explained free shipping and she explained Value-Accessories [redacted] definition of free Look on your WEB page and count how many times FREE SHIPPING ON ALL ORDERS OVer $appears How about thisFree Shipping on Most orders over $(Not all Orders drop shipped from China ship Free) I now carry a pocket dictionary abridged for Value AccessoriesThey did refund my purchase price but cost me a lot of aggravation and lost time by dealing with themI will never consider buying from them againI am using the Webster Dictionary version of never Which means never, not sometimes, maybe, possibly, probably, except for, or becauseI would warn people to read the fine print but they would have to figure out the Value Accessories definition and interpretation of the words FREE and ALL Regards, [redacted]

We just received a letter from you pertaining to Complaint *** This customer contacted us several days after he purchased the bags demanding that we refund money from his purchase that he had made several days earlier *** was very patient and professional with him on the phone
He talked over her and would not stop talking After minutes she had to just hang up the phone, he would not listen and said the same thing over and over Because she was a women he thought he could bully her She had explained to him that these were not shipped from us, they are shipped from Hong Kong and we are very specific on the page about the drop ship fee She also went over the fact that he actually had to click on the button for continental US before you can even add to your cart which he did This fee is included in the price of the bags on the page, not added as shipping on checkout.He thoroughly understood this but thought he would just enter into a contract to purchase the bags, pay for them on PayPal then several days later call and demand $back from his order.*** told him that our prices reflect the actual price of the bags exactly as the manufacturer has them advertised so you can compare exactly price to price She did not tell him anything about making a mistake on our pricing Vendor page to compare, http://***/*** She explained to him that we would loose money if we gave him $back He immediately also put a claim in on PayPal to get $back, which they would have deniedHe entered into a contract to purchase and everything which was plainly shown on his order We then cancelled his order and gave him a total refund on PayPal He kept the Kickstand Plate that we had sent him for ordering from us.We do not try and deceive anyone ever We do not add shipping charges on check out, there isn’t anything hidden anywhere We are honest with all of our customers and it is very troubling once in a while when a customer does something like this and then lies to other people like you.He tried to bully *** on the phone and when he could not have his own way he did this. Below is email, and page descriptions from our site along with his order.Give us a call if you have any questions. Thanks*** ***, OwnerValue-Accessories*** This is what is on the top of the product page and link to the product page http://*** From the Page: These bags will be Drop Shipped directly from *** We are your point of contact *** is only allowing us to Drop Ship bags now from our dealer account with them Delivery time is from to weeks depending on time of year.*You will be charged the Drop Shipping fee that everyone is paying now depending on your location Pick your location above If your location is not listed just pick other If outside the US and Canada we will remove the shipping that comes up on checkout and replace with exactly what *** has listed on their site.You will be charged upon ordering bags Bags will be then shipped to you directly from *** Your charge is manually processed.Price does not include any Customs Duty or Carrier Processing fees that may apply.” We also show on our about us page this: http://store.valueaccessories.net/about-us.aspx “Shipping: We offer Free Standard Shipping (ContU.S.) on all orders over $100, $Flat Rate Shipping for orders under $ There are only a couple of exceptions where we are only allowed to drop ship from the supplier The drop ship cost is stated on the page and is only what we are charged.We allow you to choose the type of shipping that you desire from, Flat Rate, Free Shipping, USPS Priority & International, UPS Ground, UPS Next Day Air, or UPS 2nd Day Air We do not add handling fees Signature required available, let us know in notes if you desire this (small fee applies) We are not liable for packages after they are left at your desired ship to location.Flat Rate & Free Shipping Domestic Orders ship both UPS and USPS Mail based on the most economic options at the time of shipping.” Here is a copy of his order which he legally placed You will see that there are no shipping fees or anything else added to his order on checkout. This is a copy of his order which he placed.Order Number: ***Order Date: 2/6/11:AMReferring Url: ***Status: Reference: Tracking Number(s): Customer InformationEditName: *** *** Customer Type: Guest Email Address: *** IP Address: *** Shipping Information*** ***
*** *** *** *** *** ** ***United States***Billing Information*** ***
*** *** *** ***
*** *** ** ***United States***Order InvoiceEditShipping Method: Free ShippingProduct Name Part NoMfgPart NoQuantity Item Price Total Price*** Jumbo Strong (Painted, Primer or TEK Leather) Fiberglass Hard BagsPaint or TEK Leather Option: Painted BlackYour Location (drop ship fee): Continental United StatesSelect Your Bike: RoadStar / (Bolt Kit M, Z Sht Rear)Add LED Turn Signals?: Add a set of LED Turn SignalsTSKU JUM STR BK *** Black Jumbo Strong Bags $$716.00Subtotal: $716.00Add-Ons: $0.00Shipping: $0.00Handling: $0.00Tax: $0.00Order Total: $716.00Additional InformationEditCheckout QuestionsIf purchasing Motorcycle Accessories, please let us know the Year, Make, and Model of your Bike.:Answer: Road Star 1600I agree to Value-Accessories Return Policy: YesSelect Below if you would like a Free Kickstand Plate, Cell Phone Holder or LED Flashlight and have purchased $or more of merchandise.: Kickstand PlateIf purchasing more then $of items Made By National Cycle, pick size of Free Custom T-Shirt you would like.:Administrative InformationSales Rep: Customer Notes: 2/11, Refunded full amount and cancelled orderCustomer is unhappy that he paid the drop ship feeWe can not sell the bags without the fee. 2/6, your order has been placedit should be about weeks to receive them.Admin Notes: Payment InformationEditPayment Method: PayPal Express CheckoutSecurity InformationCVV Response: UnavailableAVS Street Response: UnavailableAVS Postal Code Response: UnavailablePayment ProcessingPayment Status: AuthorizedRefund Amount: This is a copy of the email correspondence with him also. ***, You decided to do a dispute on PayPalWe do not take that lightlyWe can not absorb that $so that was our only option that you gave usWhen you placed your order you agreed on the price for those bagsAt that point you entered a contract and now you want to break itThat is your choice.ThanksValue-Accessories From: *** ***Sent: Thursday, February 12, 6:AMTo: Value-AccessoriesSubject: Re: Contact Us Submitted If you feel cancelling this order for which I have already paid in full days ago is the solution by all means go for it. On Wed, Feb 11, at 9:PM, Value-Accessories wrote:I am extremely sorry that you feel that you were misled. I have prices shown on the *** Bags page so you can compare exact prices to *** directly *** lowered the prices and now only allows us to Drop Ship, with a small commission When ordering for you we have to pay the drop ship fee, which is very clearly stated on the page I even make you physically click on the button so there is no confusion which you did.We had people earlier stating we were higher then *** because I had the drop ship price included on the price of the bag I separated it so you could compare more easily I have tried to make everything very easy for our customers and also give you the best price possible We can not sell these bags for less, we will loose money.Your price directly through *** would have been total $ Your cost from us was $716. *** was very professional with you on the phone She listened to you and attempted to explain You did not want to listen and talked over her There was no talking to you, you kept on saying the same thing over and over She did not want to be rude to you You gave her no other option then to hang up.We will cancel this order for you and refund your total payment.Thanks,***Value-Accessories The page that you ordered from states.Jumbo Strong (Painted, Primer or TEK Leather) Fiberglass Motorcycle Hard Bags.These bags will be Drop Shipped directly from *** We are your point of contact *** is only allowing us to Drop Ship bags now from our dealer account with them Delivery time is from to weeks depending on time of year.*You will be charged the Drop Shipping fee that everyone is paying now depending on your location Pick your location above If your location is not listed just pick other If outside the US and Canada we will remove the shipping that comes up on checkout and replace with exactly what *** has listed on their site.You will be charged upon ordering bags Bags will be then shipped to you directly from *** Your charge is manually processed.Price does not include any Customs Duty or Carrier Processing fees that may apply. Our about us page states:Shipping: We offer Free Standard Shipping (ContU.S.) on all orders over $100, $Flat Rate Shipping for orders under $ There are only a couple of exceptions where we are only allowed to drop ship from the supplier The drop ship cost is stated on the page and is only what we are charged.We allow you to choose the type of shipping that you desire from, Flat Rate, Free Shipping, USPS Priority & International, UPS Ground, UPS Next Day Air, or UPS 2nd Day Air We do not add handling fees Signature required available, let us know in notes if you desire this (small fee applies) We are not liable for packages after they are left at your desired ship to location.Flat Rate & Free Shipping Domestic Orders ship both UPS and USPS Mail based on the most economic options at the time of shipping. From: ***Sent: Wednesday, February 11, 4:PMTo: ***Subject: Contact Us Submitted What Type of Comment Would you like to Send?: ProblemComments: Comments: All over your website you specify free shipping on all orders over $I was charged a $shipping feeI feel that I was misledWhen I was expressing my dissatisfaction with an Owner she hung up on me> Very Professional ServiceYour Name: *** *** Your EMail Address: *** Telephone Number: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What a bunch of mumbo jumbo with [redacted] either having trouble recalling our conversation of she may just be an untruthful person. Long story short all of their web page advertising says FREE SHIPPING ALL ORDERS OVER $100.00, I ordered a $ 700.00 item and was charged $ 60.00 shipping fee. HMMMMMM not free shipping. Called to explain and was rudely hung up on when I explained free shipping and she explained  
Value-Accessories [redacted] definition of free.
Look on your WEB page and count how many times FREE SHIPPING ON ALL ORDERS OVer $100.00 appears.  How about this.... Free Shipping on Most orders over $100.00 (Not all Orders drop shipped from China ship Free).
I now carry a pocket dictionary abridged for Value Accessories. They did refund my purchase price but cost me a lot of aggravation and lost time by dealing with them. I will never consider buying from them again. I am using the Webster Dictionary version of never  . Which means never, not sometimes, maybe, possibly, probably, except for, or because.
I would warn people to read the fine print but they would have to figure out the Value Accessories definition and interpretation of the words FREE and ALL.
Regards,[redacted]

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Address: 901 N W 11th Ave, Fort Lauderdale, Florida, United States, 33311

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