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Felix Auto Repair

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Felix Auto Repair Reviews (2)

Initial Business Response /* (1000, 5, 2016/01/23) */
Warranty is only good for 3 months from completion, and was discussed between customer & my company. We were not notified about November 2015, that the car had stopped running. I choose no longer to work on this vehicle, I have not seen what...

happened to the vehicle since I last worked on it, I obviously don't know what could be wrong with it. I am willing to pay [redacted] $400.00 with a money order.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to accept $1200 money order so that I can get my car repaired as required. Since I initially filed this claim on 1/13/16 I have found additional receipts of work rendered by Felix Auto which only further substantiates my claim. My daughter was with me on the 91 frwy when the car lost power and put our lives in jeopardy. She can testify to the happened on November 30, 2015. With the amount of time and money spent at Felix Auto this car should have ran well for years, not months.
Final Business Response /* (4000, 10, 2016/01/27) */
Mrs [redacted] did not contact us when the vehicle broke down in November 2015. I was unaware of the situation, the vehicle was not brought in to be inspected. I do not know and will not confirm what could possibly be wrong with the vehicle. To satisfy Mrs [redacted] claims and avoid future issues, I will provide a money order of $1200.00 paid to [redacted] legal owner of the 1994 Acura Integra to [redacted] in Beaumont Ca XXXXX immediately. Even with Mrs [redacted] lack of communication to Felix Auto Repair to contact us first to resolve this matter, we have always tried to find the best route to take in repairing this vehicle and all work had been approved and agreed to. I am sorry you and your daughter had to experience this, hope you would have contacted us and came forward since MONDAY November 30,2015 which you state and not wait until January 13,2016 to resolve this if your priority was to have the car running. Best of luck.
Final Consumer Response /* (2000, 12, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Upon receipt of the $1200 money order we can consider this matter closed.

Hello [redacted], we are responding to the letter we received today on the mail regarding a customer complain ID:12763965 customers name [redacted], we do have a 3 month warranty policy for our jobs, (unless otherwise stated on the receipt), also warranty will not be valid if receipt is...

not present, the customer has not tried contacting us regarding the issue with his vehicle, we were not aware he was having problems with it, but we will be more than happy to check his vehicle and diagnose the problem and if the problem is what we replaced previously, we will replace it once again, he will need to get back to us so we can set up a day for him to bring the vehicle to us, and receipt must be present, we tried contacting him today April, 4 2018 but he did not answer the call so we left him a voice mail. Thank you in advance for your time.                                                                                                                                                                       Felix Auto Repair,                                                                                                                                                                            ###-###-####

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Address: 515 Egan Ave, Beaumont, California, United States, 92223-2131

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