Felix Cepeda

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Contact Name and Title: [redacted] - President Contact Phone: [redacted] Contact Email: ***@mcgillmanagement.com Mr***, Like most management companies we use an outside service provider for those servicesUsing the service on line requires you to pick the items you need, the pricing is clear to see, place them in your cart and check outIn your case, it appears that your title company made the purchase for you and ordered a larger package than what you neededThey clearly saw what documents were included and the pricing for them and proceeded to check outRush orders do incur an additional charge, usually they know well in advance that they are closing and order the documents earlier so as not to incur that additional chargeWhen a rush order is placed, it requires us to stop what we are doing, go into the system and manually double checking all the paperworkAny item that would be missed would become our financial responsibility, therefore the process is double checked then by a supervisor before the paperwork is releasedThe charges you incurred were legitimate charges and industry standard in regard to what your title company orderedIn good faith, I'm willing to absorb the cost of the rush fee and refund you that charge because that was my staffs time, but any additional refunds would have to come from your title company who placed that order Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund for the late fee seem fair to me considering $rush fee is so excessiveI will also discuss with my lawyer because he defended the titile company and completely blame the HOA and said this happens all the time

Ms [redacted] perception is her reality, there is nothing I can do about that As stated time and time again, the issue is with the decision making body (the Board of Directors)Everything that my staff has done, has been done at the direction of the Board Ms [redacted] needs to attend the Board of Directors meetings and discuss this matter with themI can have no further involvement in that I've asked for legal counsel to address Ms [redacted] and her slanderous statements personally

Complaint: ***
I am rejecting this response because: Her response are liesI knew when Melissa the VP said Kim was working on replying that we might see this type of hostile response--but this is above and beyond what I expectedKim herself (response author) was the first one I started the communication with to consider having the contractors absorb what I owed based on the damage they did. This continued on as an open item with Holly when she took over. I have not received anything from the contractor as of Saturday, August 27, for the damage they caused, Holly knows thatAlso, my neighbor confirmed what Holly said that the trees behind our home were removed so that grass can be placed there and that the trees were causing grass to not grow there--my neighbor even went on the walk thru that Holly mentioned about in her email, which I attachedThe village of Schaumburg representative told me they removed those trees without a permit from the village and they were being fined. That's about the time I finally got an answer from Holly, without a board, that my late fees weren't going to be waived. Also regarding the late fees, Holly was checking with the board for the better part of years to have them waived. When I talked to their accounting and collections people none of them knew I was working with Holly on the issues. Another thing I noticed in some other Revdex.com complaints is that accounting, and on another McGill had late fees credited when it was their fault they accumulated, like in this case.
Sincerely,
Debra ***

This matter was resolved. The homeowners request was sent to the Associations attorney to review and respond to, upon receipt of direction for the association from the attorney, the manager [redacted] generated a Board approved correspondence.

Ms. [redacted] complaints have nothing to do with McGill.  McGill takes its direction from the Board of Directors.   The Association has never budgeted for property tax appeals.  Ms. [redacted] is in error.  These are reductions in assessed valuations per unit, based on ownership....

 Therefore all owners are responsible for their proportionate share of legal fees.  No exceptions, this is dictated in the Illinois Condominium Act, and gives the board the authority to hire the attorneys on the owners behalf.  As far the the damage to the  item that occurred due to the contractor, the Board determined since there was no way to tell if this actually happened, that they would not be involved, and this matter would be between the owner, Ms. [redacted] and the contractor.  We were told by the contractor that Ms. [redacted] received funds for this matter. The Board considered it closed.  The association  did not state, nor ever thought that the contractor would pay any portion of her assessments, assessments must be paid by the owner.  The Board was kept aware of all matters at all times, as again, they are the decision making body for the community, not Management.  Trees were removed because they were diseased, no other reason.   The late fees (per the board) will remain on Ms. [redacted] account.  Ms. [redacted] has been told repeatedly to attend a board meeting to discuss these charges with the Board.  Over the last several weeks we have well over 40 emails in regard to this matter from Ms. [redacted] she has wasted a significant amount of my staffs time on this matter.  I've asked the Board to have the attorney issue a cease and desist so that all communication going forward goes through the Attorney for the Association and not management.  Ms. [redacted] needs to attend a board meeting to discuss the removal of the late fees with the Board, as they are the only ones that can authorize the removal.  She has been told this repeatedly to no avail.  Ms. [redacted] was provided with the date, time and location for the next Board meeting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted] perception is her reality, there is nothing I can do about that.  As stated time and time again, the  issue is with the decision making body (the Board of Directors). Everything that my staff has done, has been done at the direction of the Board.  Ms. [redacted] needs to attend the Board of Directors meetings and discuss this matter with them. I can have no further involvement in that I've asked for legal counsel to address Ms. [redacted] and her slanderous statements personally.

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: [redacted] - President
Contact Phone: [redacted]
Contact Email: [redacted]@mcgillmanagement.com
Mr. [redacted], Like most management companies we use an outside service provider for those services. Using the service on line...

requires you to pick the items you need, the pricing is clear to see, place them in your cart and check out. In your case, it appears that your title company made the purchase for you and ordered a larger package than what you needed. They clearly saw what documents were included and the pricing for them and proceeded to check out. Rush orders do incur an additional charge, usually they know well in advance that they are closing and order the documents earlier so as not to incur that additional charge. When a rush order is placed, it requires us to stop what we are doing, go into the system and manually double checking all the paperwork. Any item that would be missed would become our financial responsibility, therefore the process is double checked then by a supervisor before the paperwork is released. The charges you incurred were legitimate charges and industry standard in regard to what your title company ordered. In good faith, I'm willing to absorb the cost of the rush fee and refund you that charge because that was my staffs time, but any additional refunds would have to come from your title company who placed that order.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund for the late fee seem fair to me considering $100 rush fee is so excessive. I will also discuss with my lawyer because he defended the titile company and completely blame the HOA and said this happens all the time.