..................We at Wertz Flooring would be more than pleased to install the z-bar which the customer had requested, if he would call the store or e-mail us with a date and time we will make sure it is installed , hopefully rectifying the problem This option was sent to him
earlier in a seperate response to his earlier e-mailbut maybe it was over-looked Thank you Revdex.com for your assistance!
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me under the following conditions1. Coordinate a time that the merchant (Mr W***) and his installer are available. The initial requirement is to explain how the last time his organization spoke with me about a week ago this was not an option2. Expectation to follow the guideline as closely as possible and insure a quality installation. I was told they had not done before or had been quite a whileStart of your project by pulling the carpet back away from the work area and your kneesMeasure 1/4" from the edge of the tile and draw a line.Second measure the opening and cut the z-bar and the tack strip.Use the hacksaw to cut the z-bar and the chisel for the tack stripContinue and place a wide side of the z-bar down and keep the edge of the narrow side in line 1/4" away from the edge of the tile.Place a tack strip on top of the z bar so that nails are directed away from the room and towards the bathroom. Assure that z bar is in line and hammer the strip downPull the padding (only) and place over the installed tack strip - trim the padding with the edge of the tack strip keeping your hand on the angle away from the nails.Next, place the carpet over the z-bar and the tack strip and use the carpet kicker to stretch the carpetOnce stretched trim the carpet 2” inches past the edge of the tileTry to keep the cut straight and neat and pay extra attention not cut the carpet to short.Once cut fold the carpet and tuck in to the z-bar using a flat chisel or a putty knifeTake your time here and use a knee kicker if needed to pull some extra carpet in.Special care must be made to not crack tile when hamming the z-bar in place Note: pictures of Z-Bar transition overlap is attachedI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as agreed I can get back to you at: [email protected], *** ***
We have sent a separate email asking him for a date and time that would be convenient
..................We at Wertz Flooring would be more than pleased to install the z-bar which the customer had requested, if he would call the store or e-mail us with a date and time we will make sure it is installed , hopefully rectifying the problem This option was sent to him
earlier in a seperate response to his earlier e-mailbut maybe it was over-looked Thank you Revdex.com for your assistance!
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me under the following conditions1. Coordinate a time that the merchant (Mr W***) and his installer are available. The initial requirement is to explain how the last time his organization spoke with me about a week ago this was not an option2. Expectation to follow the guideline as closely as possible and insure a quality installation. I was told they had not done before or had been quite a whileStart of your project by pulling the carpet back away from the work area and your kneesMeasure 1/4" from the edge of the tile and draw a line.Second measure the opening and cut the z-bar and the tack strip.Use the hacksaw to cut the z-bar and the chisel for the tack stripContinue and place a wide side of the z-bar down and keep the edge of the narrow side in line 1/4" away from the edge of the tile.Place a tack strip on top of the z bar so that nails are directed away from the room and towards the bathroom. Assure that z bar is in line and hammer the strip downPull the padding (only) and place over the installed tack strip - trim the padding with the edge of the tack strip keeping your hand on the angle away from the nails.Next, place the carpet over the z-bar and the tack strip and use the carpet kicker to stretch the carpetOnce stretched trim the carpet 2” inches past the edge of the tileTry to keep the cut straight and neat and pay extra attention not cut the carpet to short.Once cut fold the carpet and tuck in to the z-bar using a flat chisel or a putty knifeTake your time here and use a knee kicker if needed to pull some extra carpet in.Special care must be made to not crack tile when hamming the z-bar in place Note: pictures of Z-Bar transition overlap is attachedI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as agreed I can get back to you at: [email protected], *** ***
We have sent a separate email asking him for a date and time that would be convenient .