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Fellowship Travel International, Inc.

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Fellowship Travel International, Inc. Reviews (1)

We used Fellowship Travel for 3 of our 4 mission trips to [redacted] in 2016. We accidentally determined that they were charging us higher ticketing fees than what we could get going directly with the airline. This would not be of concern, but they advertise on their website that they offer discounted rates and I quote "FTI holds private retail, student & non-profit contracts with 30+ international airlines. These contracts enable us to offer both discounted airfare & flexible terms." They are taking advantage of churches and not holding true to what they advertise. Our tickets were $75-$100 less per person each of our 2017 trips and we have 10-30 travelers per trip. This overage adds up quickly. Additionally, we had an issue with being charged baggage fees for our last trip of the year and they did very little to try and recoup those fees for us, their client. I was advised by their group travel agent that if I wanted to push the airline further I could go to their customer care link. I called the airline and within 30 minutes found out we should NOT have been charged baggage fees and how to submit a request for the refund. This should have been handled by those representing us. They will also charge you for things the airlines do not (specifically first time name changes). Their contract states "All fees & penalties assessed by the airline for name changes/corrections are the responsibility of the individual ticket holder &/or the group organizer who provided the final name list.". The airline does not charge for this if it is outside 48 hours of departure.

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Address: 10220 Timber Ridge Dr, Ashland, Virginia, United States, 23005-8135

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