Felton Electric Corp

V*** *** sent his wife in several days after the purchase to complain about a few items that they had issues withI looked at it and authorized the minor repairs, which had nothing to do with safetyThen they came back few days later for the second time to say the rear tires were not new
I explained to them that they purchased a used car and a not new oneHowever, to keep a customer happy, I authorized two tires be replacedThe following day, the third time, they came back to the store to tell me that their down payment check will not be good and they did not have the moneyAt this point, I made the decision to cancel the contract and take my car backIf you have any questions, please do not hesitate to call me at ###-###-####.Sincerely yours,J** ** ***General Manager of Simi Valley Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10720587, and find that this resolution is satisfactory to me
Regards,
V*** ***

This letter serves as st***ment of facts concerning K*** *** and their Toyota Rav4.K*** purchased a Ravfrom Simi Valley Chevrolet on 11/2/As we encourage all our customers that purchase a pre- owned vehicle, K*** was offered to purchase a warranty because it is a used vehicle and
the only warranty that comes with the car is a month thousand mile powertrain warrantyShe was also informed due to the price of the vehicle the CD player was not working and the final sale is “AS IS"K*** declined to purchase a warranty that was offered at the time of sale-About a week l***r, K*** returned to the Dealership because her CD was not workingShe wanted Simi Valley Chevrolet to repair the radioK*** was reminded when she purchased the vehicle, the CD player was not working and because of the sale price we were not going to repair the CD playerShe was also reminded if she purchased the warranty she would not be out of pocket for the repairsShe then asked if she purchased another radio if we would install it at no charge which we agreed to.We will still honor our commitment, if K*** purchases another radio, we will install it at no.D*** *** Service Manager Simi Valley chevrolet

Complaint: 11118998
I am rejecting this response because: The response from Simi Valley Chevrolet is a factually inaccur[redacted] picture of the events which took place. Firstly, I was not informed upon purchase of the vehicle that the cd player was not working. We had a different conversation about how they had verbally agreed to install bluetooth on the car when the deposit was given by my uncle T[redacted]. They reneged on that verbal agreement when I came to purchase the vehicle as they did not install bluetooth and refused to at that time. As they had picked me up to come purchase the vehicle and I had no other way home, I agreed to purchase it in spite of this lack. However, regarding the cd player, I had no idea there was a cd stuck in it. It was not until the Saturday following the purchase that I attempted to play a CD and discovered there was a cd stuck in it. I called the dealership that day and spoke to Jerry, who sold me the car. He told me that I could bring it in and they would fix it, but that no one was there that day. Second, I never returned in person to the dealership, all communication was done by telephone and email. After not being able to get ahold of Jerry again, I called K[redacted], the Sales Manager, who I asked that, in light of the lack of bluetooth and the broken cd player, if I purchased my own bluetooth car stereo would they install it. He iintially told me that they would install it for me if I purchased the stereo myself and when I asked for details about the installation such as how they would make the radio fit if it were a different size than the one currently installed, he told me that Best Buy would do it for free. As I had already researched this, I informed him that Best Buy would charge me several hundred dollars to install it, upon which he said he would need to talk to the General Manager to discuss it and get back to me a few days l[redacted]r. When he did not, I called and left about four messages before I got him on the phone. He told me at that time that the dealership would neither install a radio for me nor fix the broken cd player. Following this, I sent several emails to the GM, [redacted], which were not responded to. I have the emails and call logs regarding the d[redacted]s of these conversations if need be. My request as originally st[redacted]d in my Revdex.com complaint remains that Simi Valley Chevrolet get the cd player into good working order. It may simply require the removal of the stuck cd. 
Regards,
K[redacted] This letter serves as st[redacted]ment of facts concerning K[redacted] and their 2011 Toyota Rav4.K[redacted] purchased a 2011 Rav4 from Simi Valley Chevrolet on 11/2/2015. As we encourage all our customers that purchase a pre- owned vehicle, K[redacted] was offered to purchase a warranty because it is a used vehicle and the only warranty that comes with the car is a 3 month 3 thousand mile powertrain warranty. She was also informed due to the price of the vehicle the CD player was not working and the final sale is “AS IS". K[redacted] declined to purchase a warranty that was offered at the time of sale. -About a week l[redacted]r, K[redacted] returned to the Dealership because her CD was not working. She wanted Simi Valley Chevrolet to repair the radio. K[redacted] was reminded when she purchased the vehicle, the CD player was not working and because of the sale price we were not going to repair the CD player. She was also reminded if she purchased the warranty she would not be out of pocket for the repairs. She then asked if she purchased another radio if we would install it at no charge which we agreed to.We will still honor our commitment, if K[redacted] purchases another radio, we will install it at no.D[redacted]Service ManagerSimi Valley chevrolet