Femis Pizza Incorporated

Hello my name is Ender G*** and I am the president of Femis PizzaWe had received a letter in reference to a complaint from a customerThe customers name is *** ***, lives at *** *** avenue, Glenolden, PA Mr*** had ordered from Femis Pizza twice according to his
history records and both times he has ordered same itemsI have copy of his receipts from both timesThe first order he made was in November and the second order in December Both times Mr*** had ordered a Small Plain StromboliIn November my company had issued New Menus in which Mr*** should have received in the mailWe had done a mailing in Glenolden in NovemberOur latest version of our menu is November version anniversaryIt clearly states on all our menus that prices can change due to demand and increase in productsI am sending a copy of receipts and menu to prove thisWhen had spoken to Mr*** had understood he said that he got a different price on our website, which clearly told him that there was a type of mistake by second party ***, when pricing was updated in November had told Mr *** that we have printed menus that have the correct price if he has any worries and he was very rude and kept saying this was bad customer service and saying that he had never seen anything like this beforeI had told Mr*** that prices had just changed and that if he needed it to be confirmed I could send him a copy of the Our MenuI had told Mr*** that online websites usually are the last to get updated second parties, third parties just put menus up without our approvalMr *** had orderd in November and clearly knew that he was paying $for a small Stromboli, now a month later orders the same thing and wants his money backI told him that there was nothing wrong with his food, and told him that had confirmed that price was indeed accurateHe still pressed issue that we had bad customer service and wanted something free I am assumingWe have been in Collingdale for over years and I have never in my life got a Revdex.com letter or bad remark from anybodyunderstand it's the holidays and people are tight on moneyBut this is not the way to get itWe work hard each and every day to Satisfy our customersspecify told Mr*** to not call here again if he was not happy with the way things were handledAgain Mr*** knew about the pricing but kept pressing the issue on the websites error, that confirmed the correctionWe will not refund any of his moneyI would gladly submit my evidence of procedurePlease contact me at ###-###-####.Respectfully,Ender G*** , President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 11018771
I am rejecting this response because:Mr. G[redacted]'s response makes no logical argument to contradict the error that was made. A prior purchase is no indication that a customer should believe that price will be the same for all future purchases, not to mention the fact that the last order had been made nearly a month before this one. The onus to know the price of an item is not on me. As Mr. G[redacted] put is so well, "prices can change due to demand and increase in products," so his argument on this point holds absolutely no weight. Correct prices in other places (even one as eventful as a 31st anniversary menu) does not excuse or justify an incorrect price on a company's website. The website does not have [redacted]'s logo on it, it has Femi's Pizza's. The second party excuse is erroneous since the second party was clearly contracted by the business to build their website, so all of their actions fall under that umbrella. Furthermore, this was not a case of an item being marked at a ridiculously low number (ex. $.92 rather than $9.25), where it would have been clearly apparent to me as a consumer that the price was illogical. $7.50 is a perfectly reasonable price to pay for a Stromboli. You as a business are responsible for marketing the correct price of your products in ALL forms. The simple fact is that when I ordered the item, I believed the price to be $7.50. It does not matter whether or not this was due to an error (and it certainly does not matter whether this error was committed by a second party or not). How was I to know if that was your "correct" price or not? I was lead to believe by a reputable menu from your business that the price was less. Rather than respond with integrity and seek to rectify the error, I was insulted and then told not to take my business back there. The customer service on the phone was truly terrible. That is not debatable. I was asked by the manager of a business why I, a consumer, was "crying about two dollars." Being overcharged by two dollars is not a small thing in any transaction, and to make the assumption for someone that that amount of money is inconsequential is ignorant.  
Regards,
[redacted]