Femora Face Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First! I called their number times 6/20, twice on 6/and once on 6/and they have never offered a full refund only partial Mattter of fact, when I asked for full refund after they drained my account with this autocharge, they responded with NO! As far as what they say I agreed to, I would like them to show evidence that I checked that auto charge box in their ad All I tried to do was back out after seeing how he ad kept adding more to what was supposed to be free+ shipping I would never have checked that box nor was their any paperwork included in sample box to disclose this information, not one receipt in email or in package They have said they emailed me but I have looked in inbox and spam and had received no information on purchase agreement Futhermore, I also was made aware that the advertising they used to lure me to their product was in fact created and used by [redacted] women and [redacted] She has disclosed directly from her Facebook page that she has never endorsed this product and her name and likeness was being used without her knowledge I bought the product because of their testimony and I find out it was all a lie and misleading the public She has made a public post to make her fans aware they this company is using her brand to sell their product This would violate any truth in advertising laws They say they have issued a full refund of $on July 5th Thus far I have received $ (6/22) $(6/21) $(6/21) & (6/20) totaling $ If if I had known they were going to autocharge me I would have sent these tiny bottles back that they sent and charged me $for, which is a rediculus amount When you google this brand all you get is that is a scam and I can see why! This company should be shut down

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on October 5, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and will not be charging the customer anythingIt will not be sent to collectionsThank you

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on August 29, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We sent out a check previously for the refund, however since the customer has yet to receive it yet we have issued a new onePlease allow 7-business days for it to arrive and let us know once receivedThank you

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on September 22, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on July 18, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on August 10, Furthermore, we confirm that the customer’s account has been closed and will receive no further
chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on September 19, Furthermore, we confirm that the customer’s account has been closed and will receive no further
chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I have not yet received the check that Femora Face Cream claimed they would send to settle the complaint. Olease revirw messages on my account to see details. I did receive the credit to my card, but not the check paymemt.Thank you for looking into this again.*** ***
Regards,
*** ***

In our previous statement, we asked you to please allow up to business days for the refund to appear on the credit card statementAs the refund happened July 5, 2017, at the latest, it should appear before July 20th, Thank you

We are in receipt of your complaint on behalf of the customer. We understand the customer frustrations and have responded to the complaint by providing a full refund of $on October 5, Furthermore, we confirm that the customer’s account has been closed and will receive no further
chargesPlease allow up to business days for the credit to show from the refunded date. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $188.38 on September 22, 2017. Furthermore, we confirm that the customer’s account has been closed and will receive no...

further charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $179.48 on July 5, 2017. Furthermore, we confirm that the customer’s account has been closed and will receive no further...

charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $89.71 on October 5, 2017. Furthermore, we confirm that the customer’s account has been closed and will receive no further...

charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $179.48 on October 5, 2017. The customer has been refunded $32.80 on September 25, 2017 per telephone conversation with our...

agent. The remaining amount of $60.92 has been disputed with the bank and will be refunded after the dispute is resolved. Furthermore, we confirm that the customer’s account has been closed and will receive no further charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $43.61 on July 18, 2017. Furthermore, we confirm that the customer’s account has been closed and will receive no further...

charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First!  I called their number 4 times 6/20, twice on 6/21 and once on 6/22 and they have never offered a full refund only partial.  Mattter of fact, when I asked for full refund after they drained my account with this autocharge,  they responded with NO!  As far as what they say I agreed to, I would like them to show evidence that I checked that auto charge box in their ad.  All I tried to do was back out after seeing how he ad kept adding more to what was supposed to be free+ shipping.  I would never have checked that box nor was their any paperwork included in sample box to disclose this information, not one receipt in email or in package.  They have said they emailed me but I have looked in inbox and spam and had received no information on purchase agreement.   Futhermore, I also was made aware that the advertising they used to lure me to their product was in fact created and used by [redacted] women and [redacted]  She has disclosed directly from her Facebook page that she has never endorsed this product and her name and likeness was being used without her knowledge.   I bought the product because of their testimony and I find out it was all a lie and misleading the public.  She has made a public post to make her fans aware they this company is using her brand to sell their product.   This would violate any truth in advertising laws.   They say they have issued a full refund of $179. on July 5th.  Thus far I have received $35.87  (6/22) $31.41 (6/21) $35.91 (6/21) & 31.41 (6/20) totaling $134.60.   If if I had known they were going to autocharge me I would have sent these tiny bottles back that they sent and charged me $179. for, which is a rediculus amount.  When you google this brand all you get is that is a scam and I can see why!  This company should be shut down.