Fenaroli for Regalia

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]

To Whom it May Concern,We've made several attempts at explaining this situation to the [redacted].  Everything was discussed over the phone and in person before any paperwork was signed.  The fact that [redacted] was in 3 times may be part of the problem in regards to the confusion.  We are...

happy to discuss this with the customer at her soonest convenience.  Anthony D[redacted]Sales ManagerMarketplace Mazda

I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted Allstste immediately and they kindly did a follow up estimate that outlines concerns of marketplace mazda's workmanship and further damage as a result of that workmanship. Attached is a copy of the estimate. Allstate also stated that they would be willing to make further adjustments if necessary on their part to complete the job to satisfactory standards. Mazda was not willing to do so.  Regards,   [redacted]

To Whom it may concern,  I spoke with our finance department on this matter and was assured that our application reflected what the customer told us.  The customer did sign and date the application before taking delivery.  As far as the phone number, we may have made a clerical error but obviously that isn't anything we would have done to hurt a customer and again, the application was signed by the customer.  Regards, Anthony D[redacted]

To Whom it may concern,  We feel as we've repaired the CX-5 to the insurance company's specs.  Although the customer doesn't see it this way we are confident in our assessment.  Regards,  Anthony  D[redacted]Sales Manager, Marketplace Mazda

To Whom it may Concern,  Mr. [redacted]'s Taillights were rusted and they cracked when we removed them.  We replaced them with New Taillights at no additional charge.  We feel this is an upgrade considering the condition of the Taillights that were on prior.  Regards, ...

Anthony [redacted], Sales Manager  Marketplace Mazda

To Whom it may Concern,  The tires on the vehicle pass NYS inspection.  Customer is referring to VIN Exploded option listing that showed the original tires that came with the vehicle.  Regards,   Anthony [redacted] Sales Manager  Marketplace Mazda

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    I was told a lie and I feel it's on the dealership to make this right.  Their sales manager lied to my face and I took his word after I asked to make sure I understood him.  My trust was in this dealership to give me correct information.  If I was mislead I feel the dealership is responsible for the lie I was told aflyer I originally decline the extended warranty.  I was given information, to base my decision on the spot.  I trusted what I was told and now I find out it was lie.  I was told if it was toward the end of my warranty and I had an issue it would benefit me to pay out of pocket and not void the warranty and get my $2000 back.  After it was explained that way I changed my mind and add the warranty.  If a company lies to make a sale the is unethical and illeagal.  Joe [redacted] Jr told me these lies to change my mind.  I am not going after the warranty company because they did not lie to me to make the sale, Joe [redacted] lied to me to make the sale and feel the dealership should be  held responsible for a lie their employee made up to make a sale. I find it very disheartening that they don't take me serious.  They took advantage of me who knows how many other people have been lied to so the I crease their profits and commission.  My career is built on honesty and integrity and I have credentials to prove that.  Car dealers are stereotypically shady and untrustworthy and this to me proves that.  I know I don't have anything in writing, but when I'm told something by the dealership I have trust that I didn't need to record or get his sales pitch in writing. He lied to make a profit after I declined initially to purchase the warranty.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have not received a call as of yet. I called and left a message and a man named George called back. He said he will call me back with a resolution. As of today 2/8/18 no call  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards, [redacted]  I have contacted the police department in regards to the unregistered loaner vehicle the dealership gave me with 1 plate. The police department contacted the dealership and told them they shouldn't have loaned a vehicle out without the proper documentation. The dealership said there was 2 plates on the vehicle which was a lie because I took pictures as soon as they gave it to me which I mentioned the plate and the issues in the beginning and their response was I should be fine. I took it to Cooperate as well and they said the same thing about a unregistered vehicle which was very disturbing to me which is why I contacted the police department. The bank has contacted me today and told me to have the dealership contact the bank immediately in regards to falsifying documentation about my income and changing my phone number on the application. I have paperwork as well showing differently then what they are telling you. Have the dealership send you the paperwork . The dealership has the wrong phone number as well on the application. My contact number is ###-###-####. I will be contacting the police department to pick up my personal belongings today. The bank said the dealership has  to pay that $25000 loan back immediately and answer for falsifying documents as well. Please feel free to contact me at ###-###-#### if you have any questions.

To Whom it may Concern, We've had the vehicle here several times and had our own Mazda Certified Mechanics as well as Mazda's own Corporate District Reps.  Not once we were able to duplicate the problem and Mazda Reps have deemed the vehicle as safe on multiple occasions now.  There is no...

way to exchange the vehicle but she can certainly take it to another Mazda dealer for service if she would like. Regards,  Anthony D[redacted]  Sales Manager, Marketplace Mazda

To Whom it May Concern,  Being in business for almost 40 years we always try to do things to the letter of the law.  We always go over delivery paperwork in full with our customers to maintain with compliance laws.  We have attempted to reach the customer to see if there is something...

we can do to get him into something that is more in line with his current budget.  Regards,  Anthony D[redacted] Sales Manager  Marketplace Mazda