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Fence Company

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Reviews Fence Company

Fence Company Reviews (5)

Fence and the owner, [redacted] was recommended to me by one of my neighbors who is very particular on his jobs and results I called [redacted] and he came out to my residence, quoted and offered a date to install my fencing The job was completed in one day, all work was done on time, the workmanship was flawless, and the employees were professional in every aspect With over feet of fencing (separate jobs), my new redwood fence exceeded my expectations and is an enhancement to my backyard I will enjoy for years Thank you Fence

Mr*** was contacted by a Regional Manager and we are providing a full refund of the Mattress Protector to the customer. It is highly unusual that a mattress protector sleeps warm and our salesperson did not handle the situation properly It is unfortunate that our sales associate
did not convey to Mr*** that he would escalate the matter to a Regional Manager immediately We are glad we were able to quickly resolve the issue.Thank you

Please note that we have spoken with the customer and the issue has been resolved.Factory Mattress has already circumvented our exchange policy once for Ms*** and feel that it is in everyone’s best interests to pick up the product from the customer on Saurday January 28th and offer her a
refund This resolution was acceptable to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The day following the filing of my complaint I was contacted by ***, a district manager at factory mattress, who left me a voice message and emailWe spoke later that afternoon regarding my complaintHe advised me that he would provide a full refund of the mattress cover (including sales tax) and apologized for the salesman who I dealt with and provided the unsatisfactory customer serviceThis was the resolution I was hoping forHe advised me the refund would take 2-business days to reflect on my credit card statement (which I am currently waiting for since it has only been one business day thus far)I appreciated the responsiveness of *** and his sincerity regarding my complaintI would like to thank the Revdex.com for serving as an effective medium for my complaint and helping achieve a resolutionI believe that without the help of the Revdex.com I may not have resolved my issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although I would not say that I have "circumvented" the process.  What was not known is that the feel and experience of a mattress on the showroom floor can be completely different from that of the new mattress when it is delivered.  I have never experienced such a situation before with any previously owned mattresses.   In any regard, this was a very painful experience.Thank you to Factory Mattress for resolving.  Thank you to the Revdex.com for being a venue through which these concerns can be mitigated.
Regards,
[redacted]

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