Fence Connection

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ The minimum trip charge for a repair is $plus $per post totaling $giving her our best price of $The contract that the customer signed specifies and says the following, " post move & fix, OR MAY need replace." The time to complete was only estimated by the sales repdepending on whether or not the entire posts would have to be replacedBased on what our foreman has told the office, the posts were still in shape and did not need replacementBeing that the consumer signed a contract with those specifications and that amount Fence Connection should not be liable in any refundBut when it was brought to the owner's attention he made the courtesy of offering a refund in the amount of $but the consumer did not accept it Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason I do not accept this response is because I did not refuse the $refundI told the woman on the phone (due to [redacted] never returning one of my calls or being available when I called) was that I didn't think $was enough given the amount of labor and work involved compared to the estimate and that I felt I deserved a detail of the charges in the bill of how they came up with the original $estimateI said if I didn't get that response by Monday (this was Friday morning)I would be forced to file a complaint with the Revdex.com which is what I did when once again I never received a call backWhat I asked for and never got (contrary to the response above from Fence Connection) was a return phone call or a detail of chargesMy complaint is as much about the customer service of this company as the fact that I believe we were misled with the complexity of this job and therefore overchargedHad we known the fence did not need to be dismantled and could have easily been repaired within an hour we would never have accepted a $estimateAlso had we known what the detail of the bill was a min $service call plus $per post (detail that was not in the original estimate)we would have reconsideredKnowing what I know now I could have had a handyman do the work for $I believe given the job took less than an hour I should have only been charged the $call charge plus the cost of cement to set the postsAt this point I believe at least a $refund is a fairer solution Final Business Response / [redacted] (4000, 11, 2014/06/23) */ Fence Connection will refund $to customer with a check in the mail Final Consumer Response / [redacted] (2000, 13, 2014/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the $refund and will look for the check in the mail

Initial Business Response / [redacted] (1000, 5, 2014/02/11) */ Check #XXXXX- $has gone out in yesterday's mailMr [redacted] should be receiving it if not today, tomorrow Final Consumer Response / [redacted] (2000, 7, 2014/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received payment

Initial Business Response / [redacted] (1000, 10, 2014/12/05) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] There had been an oversight in not responding to Revdex.com on Ms***'s complaintWe had a meeting with her, or her husband, on Monday 10/21/which resulted in a contract for repairs After extensive research, in July, October, and November, we were finally able to locate a comparable product for her repairs - the original manufacturer of her PVC fence is no longer in business Ms***'s fence repairs are scheduled for the week of December 8th, - Ms [redacted] seems to be agreeable to this schedule