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Fence Craft of Upland Inc.

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Fence Craft of Upland Inc. Reviews (3)

November 30, ID *** To Whom it May Concern, This letter is in response to the work done for *** *** located at *** *** Wood Pl., *** ***, CA on **/17/Our crew arrived at the job location at approx8am, they began removing the old fence and needed
electricity for their tools (skill saw)They plugged into the outlet located on the patio and it did not work, they then knocked on the door to get assistance from the homeowner***'s wife opened the back door and said to use the plug in the house which they did with no further issueMy crew completed the job at approx2:30p and the customer came out to look at the work that was completed at which time they paid for the job with no mention of any electrical problem. On Monday, **/20/at approx*** I received a call from *** *** informing me that he loves his new fence but he has an electrical problem that occurred after we leftHe demanded that we get an electrician there to fix the problemI told him I would not (and would have discussed this further explaining our contract, etchowever at that point he hung up on me.) That was the last I had heard of this matter until receiving this letter. We are willing to discuss this further, however please note that the customer's patio outlet was already not working at which point they led us to an inside outlet where we had no problemNo outage was mentioned to our crew or called in to our office the entire time we were at the job and the customer paid us when the job was complete, again with no mention of any issue. Thank You *** *** General Manager

Fence Craft Of Upland, Inc. ###-###-#### * ###-###-#### * Fax ###-###-#### *** West **" St, Upland, CA *** CA State Contractor's License #220653 December 18, ID# *** To Whom it May Concern, I am sorry that the customer is unhappy and chooses not to communicate with us directly regarding this issueIn an effort to move forward with this situation we would like to ask the customer to please provide an estimate/invoice from the electrician that they utilized explaining what was diagnosed, how it was linked to our usage of the outlet in question and the cost of that repair. Thank you for your assistance, *** *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have included a picture of the invoice given to me by the electrician which we paid $376 dollars. He can make the check to either me [redacted] or [redacted] and mail it. The company included everything [redacted] asked for which seems to me was more than enough.  His diagnosis was that the power tools did burn out the fuse.  It should be noted we tried resolving this issue with [redacted] but as you have seen, he refused to take responsibility. We expect payment in full since the whole fence ordeal now cost us $2,538 (fence)+ 376 (fix electrical damage)= $2,914.  I also hope [redacted] stops treating his customers with such disrespect. Thank you, [redacted]

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Address: 1801 W 11th St, Upland, California, United States, 91786-3506

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