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Fence ME In, LLC

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Reviews Fence ME In, LLC

Fence ME In, LLC Reviews (2)

To whom it may concern, In response to complaint # [redacted] , below is Fence Me In's response: First of all it should be noted that Fence Me In never met [redacted] upon obtaining a signed agreement from her husband, [redacted] *** However it quickly became clear once work begun on the [redacted] project that [redacted] would be the person Fence Me In would be answering to The initial estimate was set up with [redacted] to attend at 6pm on June 2nd however she did not show up to the agreed upon appointment and [redacted] stepped in and signed a contract Fence Me In obtained a signed agreement from [redacted] and the projected start date was 6/20/ Fence Me In began work on 6/23/ The contract was for linear feet of fencing with one 4' walk gate and one 5' walk gate An installation team arrived on 6/and began work On or about 6/or 6/*** [redacted] informed Fence Me In (FMI) that there were issues in her yard with regards to a retaining wall that would prevent us from being able to continue work installing her fence [redacted] makes reference in her complaint: "I had previous made [redacted] aware of the issues" Fence Me In categorically denies that this critical piece of information was made known Had FMI known a separate contractor needed to perform work in order for FMI to properly install the fence we would have definitely moved the installation date back to allow the retaining wall contractors time and space for their work to be done and sufficient time for the soil to settle in for our installation team to install the fence However, [redacted] did not make this information known I told [redacted] I was disappointed she kept that information a secret from *** She said "We feel it's just one of those things and you need to be understanding about it just like we were understanding when you said you would start installing the fence on or about 6/and you didn't start until 6/23." When [redacted] and I spoke, once the retaining wall issue was finally revealed FMI agreed to stop work and resume work when the retaining wall contractors finished their work I sent the installation team to begin work on another fencing job Not more than days later [redacted] called me and told me that her retaining wall people were done and that she would be expecting our installers back on her job the following morning This presents a great deal of difficulty for us since our installation team was now in the middle of another customers fencing job None the less, I pulled the installation team off the new job they were working on (much to the consternation of the new customers we were working on) and sent them back to [redacted] job Once we got there we discovered that the retaining wall people were in fact not done We couldn't resume work The ground was not set up from the disruption to the soils surface We tried to explain this to [redacted] at length We tried to explain to her that if we dug and set posts over the unstable ground that if a good rain occurred it could wash the fencing down her back yard's considerably steep hill But [redacted] did not care - she wanted us to install it anyway We tried reasoning with her about the dangers of installing fencing on loose or unstable ground but she insisted that it would be fine and just to proceed anyway If problems did arise from installing the fencing too soon propagated by a good rain it would not be [redacted] suffering the financing ramifications of her demands it would have been FMI [redacted] decision to put off the installation a day or two was made to protect [redacted] fencing from a disastrous tumble down her steep hill or at least posts beginning to lean due to the unstable ground Our lead installer made the decision that it would be best if it was not installed at that time Our installers work by the linear foot to so it in no way shape or form behooves our installers to drive all the way to the job and then turn around and drive home We would have been much better off having [redacted] sign a waiver holding FMI harmless should installing the fencing on loose ground become a problem as she was requesting but we were trying to act in her best interests [redacted] has admitted to me that she was so angry with the lead installers decision to not resume installation too soon that she filed a complaint with the Revdex.com Had [redacted] just informed FMI of the retaining wall issues ahead of time the installation would have commenced a week or two later but all disputes about whether to install too soon or wait until later would have been avoided All arguments between her and the lead installer would have been avoided Honestly we were acting in her best interest but she failed to see it that way [redacted] makes reference in her complaint to and installation time "guaranteed 2-days no more than 4" FMI refutes this as well since our teams average about 100' of installation per day on flat ground [redacted] ground is the steepest grade FMI has ever installed a fence on in the years of the companies existence We would never have made a claim to install her 229' in days, very doubtfully days but 4-days is more likely There would have never have been a "guarantee" though as unforeseen factors such as missing materials, vehicle troubles, weather and worker illnesses can and do disrupt projected timelines The project would have taken about 4-days if there were no retaining wall issues [redacted] makes reference to a fence we installed for her neighbor in which the price was a bit above $and his area was bigger than hers What [redacted] is omitting is the fact that her neighbor's project was reduced in size twice due to his neighbor installing a fence in which our customer (her neighbor) utilized his neighbor's fence to enclose his yard Well of course this reduced the fencing needed to complete his job It reduced the linear footage to below 190' and the price as well as the materials needed [redacted] is also omitting that her job's labor did have a premium attached to it which I have been forthcoming with [redacted] about because of the very steep hill on her land It is very difficult to install fencing of any kind on such a steep hill and especially vinyl fencing since the posts have to be routed out, the pickets have to be cut and simple things such as leveling posts and pickets become much more challenging and time consuming when workers have to anchor their footing just to do their work FMI has made [redacted] aware of this challenge and a small premium charged due to the difficult terrain and installation [redacted] also makes reference in her complaint to the following: Failure to provide an invoice FMI response: At the time of this complaint we were in the middle of the job Why should we invoice a customer when the job isn't even complete yet???? I think any customer would be appalled by an overzealous attempt to invoice a customer ahead of time to collect money Failure to provide a written estimate FMI response: We provided *** [redacted] a written estimate the very evening [redacted] requested an estimate to be done for her which she did not show up for the estimate at the agreed upon time [redacted] signed the estimate and agreement [redacted] is in possession of this estimate and a copy of it has been sent to the Revdex.com The estimate was dated June 2nd I'm not really sure why [redacted] says FMI did not provide her with an estimate A sales presentation with unethical practices FMI response: Perhaps [redacted] is referencing the difference in linear footage cost between her fence and her neighbors But again....her neighbor reduced the size of his fence substantially when his neighbor built a fence that *** [redacted] neighbor utilized and connected to This made the neighbor's fence substantially smaller than what was initially agreed to and a price adjustment was given [redacted] failed to note this very important fact because it made his fence which was supposed to be 42' bigger than her fence, now smaller by more than 40+ feet That plus the extremely steep hill lead to a higher labor cost for her fence job A sales presentation that misrepresents the services guaranteeing 2-days no more than FMI response: I addressed this earlier but we never guarantee installation time lines for various reasonsFMI never guaranteed this to [redacted] *** Perhaps if she attended the estimate time and date she requested she would have a better recollection of this matterAnd how could any company complete work on an anticipated timeline when [redacted] failed to inform FMI that there was an entire retaining wall project which had to take place before FMI could even complete two thirds of the fence??? [redacted] informed me that this complaint was filed merely because she was frustrated that the lead installer decided her soil needed additional time to firm up before we proceeded and delayed the job by a day There was even a misunderstanding between FMI and *** [redacted] during the initial estimate that [redacted] failed to show up for about 24' of fencing that would connect the left side of her fence to the house [redacted] has stated that the retaining wall was not to be used as a barrier of fence that would enclose her property and that FMI was supposed to connect the left side of the fence to the house and not utilize the retaining wall as a barrier Even though this additional fencing was not on the estimate, not on the contract and set FMI back over $in additional materials, labor and delivery costs....FMI installed this 24' of fencing at no charge just to attempt to make [redacted] happy It has been since late July that the final tweak was made to [redacted] fence to make her happy and she still has yet to pay her bill (August 13th 2014) She wants FMI to discount her fence due to partial portions of sections that were fractionalized due to fencing stretches not evenly divisible by 8' per linear line runs That's like buying a turkey from the super market, eating 1/of it and then taking the remaining portion back to the super market for a refund on the un-eaten portion I've told [redacted] that the fractionalized material has no value to FMI because it does not form a complete set that FMI can use on a future project Partial pieces mean nothing if FMI must buy full packages to install future sections for future jobs As always FMI strives to make every customer happy even under the most challenging circumstances and conditions FMI hopes that this response provides the Revdex.com with adequate and accurate insight into addressing [redacted] complaints On July the 30th the final tweak was made to [redacted] fence and according to our punch list worker, [redacted] , [redacted] at that point was "satisfied." She still has not paid her bill Please don't hesitate to call me with any questions arising from this or any other matter Sincerely, *** [redacted] Fence Me In [redacted]

Upon learning of this customers concern, Fence Me In responded to and fixed the one board that had pulled away from a post on his fence A 2x(the runner boards that attach the sections of fencing to posts on wooden fences) had warped and was pulling away from the post Warping is something that may occur on wooden fences due to the fact that the fence is outdoors It is not something that is covered under the warranty because Fence Me In, like all contractors, can not control whether lumber warps or twists after the fence is installed This customer contacted Fence Me In's salesman via text with pictures of the problem However the message was truncated due to size and Fence Me In's salesman never saw the text or the message Fence Me In is implementing a new procedure for customers to contact us if they should have any issues via email That way any message of prominent size will be seen and not discarded as an errant message Fence Me In strives to maintain customer satisfaction and regrets that this concern was never realized until this moment We also encourage all wooden fence customers to seal their fence with a proper sealant A proper sealant will help prevent wooden fences from warping or twisting Sincerely, Fence Me In

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Address: Milford, Connecticut, United States, 06460-2862

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