Complaint: [redacted] I am rejecting this responseDear [redacted] :First and foremost, paying attention to detail is imperative in business and customer satisfaction My name is Ms [redacted] , not Mrs [redacted] just to make it perfectly clear This mistake alone speaks miles about how they regard and respect their customersFenceline Works can continue to apologize for my unsatisfactory resolution, but when a business fails to install a Galvanized Post per the recommendations of the manufacturer while commenting about their professionalism I have them to blame as well as their Sub-Contractor who likely committed the error and Fenceline Works for not willing to accept their mistake Yes, I understand the fence is not going to fall down with the posts installed incorrectly, this does not make it right; but it has put me in a difficult position with my HOA for they are aware of the improper installation of the posts per the information I provided in which they allowed the use and installation of this type of posts in the first placeIn regards to fixing the issues, yes, they have come forward months ago to resolve a few items and only a few items of their choosing, not including the repair of the damaged siding whose story has already been told No repairs until I sign a 100% Satisfaction Guaranty Waiver I am not satisfied with the work, they did not build my fence as I requested and paid for handsomely How can they have the audacity to have a customer sign such a waiver before making any repairs? I understand that this is their line of work; however, my requests were within fencing industry standards and the irregularities were all noted in the inspection from Johnston Enterprises whose owner has over 30+ years of experience in the fencing industry [redacted] mentions that we "As professionals know are built in such ways for the extended life of the fence and for certain reasons" I am failing to understand why most of my pickets were installed touching the ground, why the incorrect clearance at ground level was not considered, wrong size rot board was used, pickets not level, etc I am also trying to understand the meaning of "certain reasons" in her response and would like clarification without beating around the bush while continuing to feed me with words instead of results and actionsI would like to add the deceitful nature of this business [redacted] has clearly indicated numerous times by email dating back to February that the refund check was in the mail and to this day I have yet to see the check in my USPS mail box, or a delivery by FedEx or UPS of any kind, to include just recently during our communication and complaint thru the Revdex.com With that said, there is no integrity or credibility in this business, it's owners and it's managementIn my opinion, this business did not build the fence I requested and paid for and they are not willing to accept the error of their ways or their sub-contractors mistakes Regarding her mentioning business complaints, I have done research online and this business has had complaints, maybe not to this extent but they do exist Denying or declining to make it right along with all these other nuances like the check is in the mail makes me think this is not a reputable businessI continue to look forward to an amicable resolution in the near future and look forward to their responseSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: "Fenceline Works' continual refusal to move toward a fair and reasonable resolution leaves me no choice but to exercise my full legal rights under the law, to include holding Fenceline Works responsible not only for the cost of the failed transaction, but also for all court costs and expenses of litigation Sincerely, [redacted]
FenceLine Works has been and is continuing to work towards resolving any issues that constitutes under protocol, however can be difficult without the cooperation of the other side.FenceLine Works is a company of integrity and we appreciate all of our customers
First and foremost, we build with the same attention to detail, quality and care for each appreciated customer.As the Owner of FenceLine Works, IncI can attest, that we are licensed, Insured and a reputable Company, so we will do anything we can; within the boundaries of what we know to be correct, within our Company protocol to satisfy our customer Also note: There has been many previous e-mails to Mrs***, that state We Will go back to replace pickets, cover up any part of the Galvanized posts that are showing, etcand Mrs [redacted] had Initially gave us a list in which we were going to fix MAIN ITEMS At which time, myself and Manager went had a hour meeting with Mrs*** It was until Mrs [redacted] asked her friend to "inspect" the fence, that other mundane issues surfaced1.) Galvanized posts are not put on "backwards" When the pickets have to face a certain way, this effects the structure and buildWe had to plant each post the way we did for a purpose and longevity of her fence, along with keeping in mind, the direction the pickets had to be faced2.) If there are old corner posts that were not replaced, it is because they cannot be, as this would create a liability issueWe have to connect new fence to their structure, because if we removed those posts, it could harm the neighbors fence, and we do not touch anything other than what we are working on for our client3.) Permits: Our office has personnel that checks on status of permits etcwe have a charge of $ That is not only for cost of permit, but for the time and effort to have someone from our company go to the city to acquire this paperwork for you .4.) A "Friend and/or Family Member" of Mrs***'s does not count as a "Professional Inspection" We have a warranty that will cover any split pickets, warpingin which case it is no cost to the client for us to go out and fix this However, an entire re-build on a new fence is not acceptable, as the fence was build amazing Also: Mrs***'s main concern are her neighbors DOGS that keep pushing and running into the fence Our company is not liable for Mrs***'s neighbors dogs causing harm to this fence5.) Check: We are not trying to veer from paying Mrs [redacted] what she is owed A check was sent out and we had not heard back stating she did not receive this? I am more than happy to hand deliver, or re mail a check for $This was never an issue 6.) Sidings: This issue was not mentioned until almost Month after the fence was built, in which myself along with Mrs [redacted] had already toured the entire property and found nothing wrong at that timeThere is nothing to justify this was done by our crew or companyWe are more than happy to fix certain issues with the fence, but again, this was not brought to our attention until almost days after in which anything could have happened after the fence build7.) I have proof of the Cedar that indeed is West Coast Cedar Our Distributor is MG Building Materials We have a vendor account with themIt is listed on their website, the west coast cedar they provide We have purchased in bulk for the past years8) The bottom board was attached correctly and is set on the ground so that Mrs***'s fence does not have large gaps for the dogs to dig etcsince that was also her concern Lastly, we Always build with the pickets at least an inch from the ground for water flow Even without the bottom board, this space helps pickets from rotting All being said, again we are happy to help Mrs [redacted] with what makes sense, as this fence was built with the same quality, care and integrity as all of our hundreds of other customers in the San Antonio and surrounding areas Helping her is not an issue, although more of trusting that we are the professionals and this is what we have done for years We have very high standards for New Build Fences, and have a GREAT Reputation because we take care of our people I hope Mrs [redacted] can allow us to fix what needs to be, and trust we know what is right, as Fence ExpertsThank you, [redacted] Owner/ FenceLine Works
Complaint: [redacted] I am rejecting this responseDear [redacted] :First and foremost, paying attention to detail is imperative in business and customer satisfaction My name is Ms [redacted] , not Mrs [redacted] just to make it perfectly clear This mistake alone speaks miles about how they regard and respect their customersFenceline Works can continue to apologize for my unsatisfactory resolution, but when a business fails to install a Galvanized Post per the recommendations of the manufacturer while commenting about their professionalism I have them to blame as well as their Sub-Contractor who likely committed the error and Fenceline Works for not willing to accept their mistake Yes, I understand the fence is not going to fall down with the posts installed incorrectly, this does not make it right; but it has put me in a difficult position with my HOA for they are aware of the improper installation of the posts per the information I provided in which they allowed the use and installation of this type of posts in the first placeIn regards to fixing the issues, yes, they have come forward months ago to resolve a few items and only a few items of their choosing, not including the repair of the damaged siding whose story has already been told No repairs until I sign a 100% Satisfaction Guaranty Waiver I am not satisfied with the work, they did not build my fence as I requested and paid for handsomely How can they have the audacity to have a customer sign such a waiver before making any repairs? I understand that this is their line of work; however, my requests were within fencing industry standards and the irregularities were all noted in the inspection from Johnston Enterprises whose owner has over 30+ years of experience in the fencing industry [redacted] mentions that we "As professionals know are built in such ways for the extended life of the fence and for certain reasons" I am failing to understand why most of my pickets were installed touching the ground, why the incorrect clearance at ground level was not considered, wrong size rot board was used, pickets not level, etc I am also trying to understand the meaning of "certain reasons" in her response and would like clarification without beating around the bush while continuing to feed me with words instead of results and actionsI would like to add the deceitful nature of this business [redacted] has clearly indicated numerous times by email dating back to February that the refund check was in the mail and to this day I have yet to see the check in my USPS mail box, or a delivery by FedEx or UPS of any kind, to include just recently during our communication and complaint thru the Revdex.com With that said, there is no integrity or credibility in this business, it's owners and it's managementIn my opinion, this business did not build the fence I requested and paid for and they are not willing to accept the error of their ways or their sub-contractors mistakes Regarding her mentioning business complaints, I have done research online and this business has had complaints, maybe not to this extent but they do exist Denying or declining to make it right along with all these other nuances like the check is in the mail makes me think this is not a reputable businessI continue to look forward to an amicable resolution in the near future and look forward to their responseSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: "Fenceline Works' continual refusal to move toward a fair and reasonable resolution leaves me no choice but to exercise my full legal rights under the law, to include holding Fenceline Works responsible not only for the cost of the failed transaction, but also for all court costs and expenses of litigation Sincerely, [redacted]
FenceLine Works has been and is continuing to work towards resolving any issues that constitutes under protocol, however can be difficult without the cooperation of the other side.FenceLine Works is a company of integrity and we appreciate all of our customers
First and foremost, we build with the same attention to detail, quality and care for each appreciated customer.As the Owner of FenceLine Works, IncI can attest, that we are licensed, Insured and a reputable Company, so we will do anything we can; within the boundaries of what we know to be correct, within our Company protocol to satisfy our customer Also note: There has been many previous e-mails to Mrs***, that state We Will go back to replace pickets, cover up any part of the Galvanized posts that are showing, etcand Mrs [redacted] had Initially gave us a list in which we were going to fix MAIN ITEMS At which time, myself and Manager went had a hour meeting with Mrs*** It was until Mrs [redacted] asked her friend to "inspect" the fence, that other mundane issues surfaced1.) Galvanized posts are not put on "backwards" When the pickets have to face a certain way, this effects the structure and buildWe had to plant each post the way we did for a purpose and longevity of her fence, along with keeping in mind, the direction the pickets had to be faced2.) If there are old corner posts that were not replaced, it is because they cannot be, as this would create a liability issueWe have to connect new fence to their structure, because if we removed those posts, it could harm the neighbors fence, and we do not touch anything other than what we are working on for our client3.) Permits: Our office has personnel that checks on status of permits etcwe have a charge of $ That is not only for cost of permit, but for the time and effort to have someone from our company go to the city to acquire this paperwork for you .4.) A "Friend and/or Family Member" of Mrs***'s does not count as a "Professional Inspection" We have a warranty that will cover any split pickets, warpingin which case it is no cost to the client for us to go out and fix this However, an entire re-build on a new fence is not acceptable, as the fence was build amazing Also: Mrs***'s main concern are her neighbors DOGS that keep pushing and running into the fence Our company is not liable for Mrs***'s neighbors dogs causing harm to this fence5.) Check: We are not trying to veer from paying Mrs [redacted] what she is owed A check was sent out and we had not heard back stating she did not receive this? I am more than happy to hand deliver, or re mail a check for $This was never an issue 6.) Sidings: This issue was not mentioned until almost Month after the fence was built, in which myself along with Mrs [redacted] had already toured the entire property and found nothing wrong at that timeThere is nothing to justify this was done by our crew or companyWe are more than happy to fix certain issues with the fence, but again, this was not brought to our attention until almost days after in which anything could have happened after the fence build7.) I have proof of the Cedar that indeed is West Coast Cedar Our Distributor is MG Building Materials We have a vendor account with themIt is listed on their website, the west coast cedar they provide We have purchased in bulk for the past years8) The bottom board was attached correctly and is set on the ground so that Mrs***'s fence does not have large gaps for the dogs to dig etcsince that was also her concern Lastly, we Always build with the pickets at least an inch from the ground for water flow Even without the bottom board, this space helps pickets from rotting All being said, again we are happy to help Mrs [redacted] with what makes sense, as this fence was built with the same quality, care and integrity as all of our hundreds of other customers in the San Antonio and surrounding areas Helping her is not an issue, although more of trusting that we are the professionals and this is what we have done for years We have very high standards for New Build Fences, and have a GREAT Reputation because we take care of our people I hope Mrs [redacted] can allow us to fix what needs to be, and trust we know what is right, as Fence ExpertsThank you, [redacted] Owner/ FenceLine Works