Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Dear Ms [redacted] In response to case #XXXXXXXX involving Ms [redacted] and FencePro: Ms [redacted] contacted FencePro on October 5, requesting a bid for repair/replace of her Front FenceDale Conway Estimator met with her the following day, and while at the site, Ms [redacted] requested to have other side fences measured and quoted as wellThis fence project was broken down according to sides, and priced based on installing all fences at onceOn October 23rd, we received a deposit check and contract from Ms [redacted] , but only for one section of fenceUpon receipt, I contacted Ms [redacted] via e-mail, and also left a voice message stating that we could only honor the bid if this fence was done in conjunction with the other as it had been priced as a whole project, not a stand alone bidShe called me back, and after I verbally explained it again, she asked for her money back, which I immediately complied with A refund check # [redacted] in the amount of $was mailed to Ms [redacted] , thus terminating all engagementsAs proof, I attached the correspondence between myself and my staff to Ms [redacted] Should you have any questions or concerns, please do not hesitate to contact me directly at (XXX) XXX-XXXXc Thank you, [redacted] , Owner FencePro Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) At no time during the estimate, including the written estimate were these three jobs tied togetherIn fact during the estimate process, I stated I was not sure what I could do (how many of these projects I could do)BUT I did get my money back, so I am grateful the company lived up to their word this time
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Ms. [redacted]
In response to case #XXXXXXXX involving Ms. [redacted] and FencePro:
Ms. [redacted] contacted FencePro on October 5, 2015 requesting a bid for repair/replace of her Front Fence. Dale Conway Estimator met...
with her the following day, and while at the site, Ms. [redacted] requested to have 2 other side fences measured and quoted as well. This fence project was broken down according to sides, and priced based on installing all 3 fences at once. On October 23rd, we received a deposit check and contract from Ms. [redacted], but only for one section of fence. Upon receipt, I contacted Ms. [redacted] via e-mail, and also left a voice message stating that we could only honor the bid if this fence was done in conjunction with the other 2 as it had been priced as a whole project, not a stand alone bid. She called me back, and after I verbally explained it again, she asked for her money back, which I immediately complied with.
A refund check #[redacted] in the amount of $274.13 was mailed to Ms. [redacted], thus terminating all engagements. As proof, I attached the correspondence between myself and my staff to Ms. [redacted].
Should you have any questions or concerns, please do not hesitate to contact me directly at (XXX) XXX-XXXXc.
Thank you,
[redacted], Owner
FencePro
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At no time during the estimate, including the written estimate were these three jobs tied together. In fact during the estimate process, I stated I was not sure what I could do (how many of these projects I could do). BUT I did get my money back, so I am grateful the company lived up to their word this time.
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Dear Ms [redacted] In response to case #XXXXXXXX involving Ms [redacted] and FencePro: Ms [redacted] contacted FencePro on October 5, requesting a bid for repair/replace of her Front FenceDale Conway Estimator met with her the following day, and while at the site, Ms [redacted] requested to have other side fences measured and quoted as wellThis fence project was broken down according to sides, and priced based on installing all fences at onceOn October 23rd, we received a deposit check and contract from Ms [redacted] , but only for one section of fenceUpon receipt, I contacted Ms [redacted] via e-mail, and also left a voice message stating that we could only honor the bid if this fence was done in conjunction with the other as it had been priced as a whole project, not a stand alone bidShe called me back, and after I verbally explained it again, she asked for her money back, which I immediately complied with A refund check # [redacted] in the amount of $was mailed to Ms [redacted] , thus terminating all engagementsAs proof, I attached the correspondence between myself and my staff to Ms [redacted] Should you have any questions or concerns, please do not hesitate to contact me directly at (XXX) XXX-XXXXc Thank you, [redacted] , Owner FencePro Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) At no time during the estimate, including the written estimate were these three jobs tied togetherIn fact during the estimate process, I stated I was not sure what I could do (how many of these projects I could do)BUT I did get my money back, so I am grateful the company lived up to their word this time
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Ms. [redacted]
In response to case #XXXXXXXX involving Ms. [redacted] and FencePro:
Ms. [redacted] contacted FencePro on October 5, 2015 requesting a bid for repair/replace of her Front Fence. Dale Conway Estimator met...
with her the following day, and while at the site, Ms. [redacted] requested to have 2 other side fences measured and quoted as well. This fence project was broken down according to sides, and priced based on installing all 3 fences at once. On October 23rd, we received a deposit check and contract from Ms. [redacted], but only for one section of fence. Upon receipt, I contacted Ms. [redacted] via e-mail, and also left a voice message stating that we could only honor the bid if this fence was done in conjunction with the other 2 as it had been priced as a whole project, not a stand alone bid. She called me back, and after I verbally explained it again, she asked for her money back, which I immediately complied with.
A refund check #[redacted] in the amount of $274.13 was mailed to Ms. [redacted], thus terminating all engagements. As proof, I attached the correspondence between myself and my staff to Ms. [redacted].
Should you have any questions or concerns, please do not hesitate to contact me directly at (XXX) XXX-XXXXc.
Thank you,
[redacted], Owner
FencePro
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At no time during the estimate, including the written estimate were these three jobs tied together. In fact during the estimate process, I stated I was not sure what I could do (how many of these projects I could do). BUT I did get my money back, so I am grateful the company lived up to their word this time.