[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below This is the same response that the company has always given: promising a fix, but no resultsThey had somebody come add a part to my gate, but it did not fix anything, and I am still left with a non-working gate that I paid thousands of dollars forAs I stated in my original complaint, my issue needs to be resolved fully and permanently Regards, [redacted] ***
He sent the first complaint on the 6th, on the 11th we went to his house and added a solar panelWhen the remote doesn't work, that's the first thing that goes out when there is a low batteryWhen there is a low battery the first thing that stops working is the remoteSo we took a look at it and checked everythingThe battery was still up, we tested it twice and it worked perfectly but we still went ahead and added a solar panel to it because there are some trees in the way and they create shadeShade isn't good for solar panelsI told him this when I sold the job, if there are some problems with the solar panels because of the trees he may have to move to a system where he would have to bring power from the garage or the house or something like thatSo then we got his second complaint on the 18th saying that we were providing the same response we've always given promising to fix the problem with no results but we have been out there to fix the problemEverytime we go out it works perfectHe says we haven't fixed anythingWe went out again and have checked the battery, the battery has volts in it the optimum on the battery is 12.6-so the battery is within optimum operating rangeWe checked the solar panel and they are putting out volts each oneIt goes from the solar panel to a charging system/charger and out of the charger is putting out voltsThe charger can put out any amount of voltage that you need and relies on the batteryIf the battery is low it will produce a higher charge if the battery charge is higher it wont put out as muchSo then we went accross the street on the other side of the painters van and on the other side of the out houseThe gate is not even in visibilityWe were at least feet awayWe operated the gate complete cycles and it worked perfectSo at this point I am at a loss for what to do, he can take a chainsaw and cut the trees down but I'm unsure of what to doIt could be operator error because it worked perfect when we were thereIf he doesn't believe we were there he can talk to his painter, he'll tell him we were there
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below This is the same response that the company has always given: promising a fix, but no resultsThey had somebody come add a part to my gate, but it did not fix anything, and I am still left with a non-working gate that I paid thousands of dollars forAs I stated in my original complaint, my issue needs to be resolved fully and permanently Regards, [redacted] ***
At this time we are looking into this matter
He sent the first complaint on the 6th, on the 11th we went to his house and added a solar panelWhen the remote doesn't work, that's the first thing that goes out when there is a low batteryWhen there is a low battery the first thing that stops working is the remoteSo we took a look at it and checked everythingThe battery was still up, we tested it twice and it worked perfectly but we still went ahead and added a solar panel to it because there are some trees in the way and they create shadeShade isn't good for solar panelsI told him this when I sold the job, if there are some problems with the solar panels because of the trees he may have to move to a system where he would have to bring power from the garage or the house or something like thatSo then we got his second complaint on the 18th saying that we were providing the same response we've always given promising to fix the problem with no results but we have been out there to fix the problemEverytime we go out it works perfectHe says we haven't fixed anythingWe went out again and have checked the battery, the battery has volts in it the optimum on the battery is 12.6-so the battery is within optimum operating rangeWe checked the solar panel and they are putting out volts each oneIt goes from the solar panel to a charging system/charger and out of the charger is putting out voltsThe charger can put out any amount of voltage that you need and relies on the batteryIf the battery is low it will produce a higher charge if the battery charge is higher it wont put out as muchSo then we went accross the street on the other side of the painters van and on the other side of the out houseThe gate is not even in visibilityWe were at least feet awayWe operated the gate complete cycles and it worked perfectSo at this point I am at a loss for what to do, he can take a chainsaw and cut the trees down but I'm unsure of what to doIt could be operator error because it worked perfect when we were thereIf he doesn't believe we were there he can talk to his painter, he'll tell him we were there