Sign in

Fender Musical Instruments Corp.

Sharing is caring! Have something to share about Fender Musical Instruments Corp.? Use RevDex to write a review
Reviews Fender Musical Instruments Corp.

Fender Musical Instruments Corp. Reviews (11)

Once again, Mr [redacted]'s own refusal to provide the required legible documentation that he is indeed the original purchaser to us, is the only obstacle to moving forward. We have told Mr [redacted] on multiple occasions, that if he provides a legible, verifiable, proof of original purchase receipt to us, and if the instrument is subsequently found to defective beyond our ability to repair, that we will be happy to make him whole. An option to make him whole, we discussed with him in early conversations, was to be by refunding his full purchase price for the instrument he purchased 13 years ago in 2000. To date, he still has not provided legible proof of purchase and we have no interest in discussing this or any other options with him until he does so.

Dear

Revdex.com Dispute Resolution Consultant. Please read the timeline below.- [redacted] purchases a Vintage Modified Jaguar® Bass Special from Guitar Center Lake Forest. The bass is built to the advertised specifications which include “active electronics”. (Active electronics are powered by...

a 9-volt battery which will drain with usage and require replacement as needed.)- [redacted] contacted Fender Consumer Relations by email on July 30th 2015. (Please read the email thread from the bottom up.) - Our representative responded on that same day. His primary concern was that there was no print owner’s manual that accompanied the product. - On August 5th 11:14, inquired about other bass guitars that do not contain “active electronics”- Once again on August 5th 12:05, Mr [redacted] writes and says “I really love this bass, except for the battery thing”- This is the last record of contact we have for Mr [redacted]All

Squier instruments are covered by a Limited 1 Year warranty (attached to the

bottom of this thread). It covers defects in manufacturing. It does not

guarantee that the purchaser will “like” the product they purchase. In the case

of an asserted defect, the warranty clearly describes the method required to

receive warranty service. We would encourage Mr [redacted] to read the verbiage in

the attached warranty. All warranty verbiage is also posted on Fender’s website

at: http://www2.fender.com/support/articles/fender-product-warranty-information/?sec... />
certainly has not given Mr [redacted] the “RUNAROUND” in fact he has not even claimed

that there is any defect in the product and he has not contacted us since

August 5th. Per the terms of the warranty, if Mr [redacted] believes that

there is a defect in manufacturing he need only bring the instrument to an

Authorized Fender Service Center with his original sales receipt as proof of

purchase for an evaluation and if any defect is found, it will most certainly be

addressed under warranty. To

date, the only information we have from Mr [redacted] just doesn’t like having to

change the battery when it depletes. When the instrument is not being used, the

cable should be unplugged from the output jack. Leaving the cable plugged in

when the instrument is not being used engages the battery circuit and will

deplete the charge.If Mr

[redacted] needs assistance and direction with finding an Authorized Fender Service

Center, he can certainly reach out to Justin Stewart again, (the rep who

already assisted him), as he will be happy to help in any way he can. [redacted]While

we appreciate that Mr [redacted] does not like having to periodically change the

battery in his bass, this does not qualify as a defect in manufacturing and

under these circumstances we will not issue a refund. This may simply not be

the right style of instrument for Mr [redacted] and he may want to purchase a

passiv instead of active instrument. Once

again, if Mr [redacted] brings the instrument to an Authorized Fender Service

Center and it is found that the instrument is not performing to its design

specification, any defects will be addressed under the terms of the warranty.  See

the transcript below, read from bottom up:Joseph Pamelia Aug 05 12:00thanks I really love this bass,

except for the battery thing.[redacted] 

[redacted] Aug 05 11:57[redacted] Aug 05 11:49Hello J[redacted]This serial number corresponds to a

Vintage Modified Jaguar Bass Special made in 2014. I've provided a full spec

sheet for your records. Some case candy is headed your way in the mail as well.Model Name: Vintage Modified Jaguar®

Bass Special Model Number: [redacted](Color #) Body: Basswood on (500), (538); Agathis on (506) Neck: Maple, C-Shape, (Polyurethane Finish) Fingerboard: Rosewood, 9.5” Radius (241 mm) No. of Frets: 20 Medium Jumbo Scale Length: 34” (864 mm) Width at Nut: 1.50” (38 mm) Hardware: Chrome Machine Heads: Standard Open-Gear Tuners Bridge: Standard 4-Saddle Pickguard: 3-Ply Black/White/Black Pickups: 1 Split Single-Coil Precision Bass® Pickup (Middle), 1 Single-Coil Jazz Bass® Pickup (Bridge) Pickup Switching: None Controls: Volume 1. (Precision Bass® Pickup),  Volume 2. (Jazz Bass® Pickup),  Bass Boost, Master Tone (Both Pickups) Colors: (500) 3-Color Sunburst,  (506) Black,  (538) Crimson Red Transparent,  (Polyurethane Finish) Strings: Fender® USA, NPS (.045, .065, .085, .105) OTHER FEATURES: Active Bass Boost Circuit, Black Jazz Bass® Control Knobs, Slim Fast Action Neck ACCESSORIES: None Source: Indonesia MSRP: $329.99 Specs: Product Prices, Features, Specifications and Availability Are Subject To

Change Without NoticeRegards-Justin S[redacted] Representative, Consumer Relations /U.S. Direct Sales Fender Musical Instruments Corp. 1[redacted] Telephone: ([redacted] Fax: [redacted] Aug 05 11:14Justin here you go, sorry for the

delayICS14145971I think it's a Jaguar.On another subject, does fender have

any Bass Guitars that are moderately priced that don't require active

electronics.In other words where I won't have to

worry about a 9 V Battery?Thx[redacted]Justin S[redacted] Aug 03 13:19Great, Thanks J[redacted]Regards-Justin St[redacted] Representative, Consumer Relations /U.S. Direct Sales Fender Musical Instruments Corp. 1[redacted] Scottsdale, AZ 85255 Telephone: ([redacted] Fax: [redacted]Justin S[redacted] Aug 03 13:19Great, Thanks [redacted] Aug 03 13:13I will get that info today.[redacted]dHere is my shipping address:[redacted] 

[redacted]Justin St[redacted] *ug 03 08:13Hey [redacted]Just checking to see if you wanted

me to send over a manual and some case candy. I would need your shipping address

and the serial number for the bass.Regards-Justin S[redacted] Representative, Consumer Relations /U.S. Direct Sales Fender Musical Instruments Corp. [redacted] Scottsdale, AZ 85255 Telephone: ([redacted] Fax: [redacted] Aug 02 14:45thanks I shall.[redacted] Justin St[redacted] Jul 30 16:42Ok cool, just shoot me the serial

number when you have a chance and I will get that stuff for you.Regards-Justin S[redacted] Representative, Consumer Relations /U.S. Direct Sales Fender Musical Instruments Corp. 1[redacted] Scottsdale, [redacted] Fax: 4[redacted] *uj 30 14:37Dude, I don't have the bass with me.

Maybe you can check with Guitar Center. Or you have to wait until I get back to

the Crib[redacted]Justin St[redacted] *ul 30 14:32Hello J[redacted]What is the serial number for your

bass? I'll send you some specs, diagrams and helpful info. I tried calling a

couple times but there was no answer.Regards-Justin S[redacted] Consumer Relations /U.S. Direct Sales Fender Musical Instruments Corp. 17600 N. Perimeter Drive, Suite 100 Scottsdale, AZ 85255 Telephone: (480) 845-5141 Fax: 480-367-5262

[redacted] *ul 30 14:12In fact, the owner's manual online

doesn't even have the notes for the fretboard???kind of silly.[redacted] 

[redacted]Joseph Pamelia Jul 30 14:06I NEVER RECEIVED ANY OWNER'S MANUAL

WITH MY BASS I BOUGHT AT GUITAR CENTER IN LAKE FOREST, CA.WHY????[redacted]CONFIDENTIALITY NOTICE: This e-mail

and any accompanying documents contain  confidential information intended for a specific individual purpose. This  information is private and protected by law. If you are not the intended  recipient, you are hereby notified that any disclosure, copying or  distribution, or the taking of any action based on the contents of this  information, is strictly prohibited. If you have received this transmission in  error, please delete it. Thank you.[redacted]

SQUIER®INSTRUMENT1-YEAR LIMITED

WARRANTYFender Musical Instruments Corporation (“FMIC”)

warrants this Squier instrument to be free from defects in materials and

workmanship for one (1) year from the date of original purchase, subject to the

limitations set forth herein.  This

warranty applies only to the original retail purchaser when this

instrument is purchased from an authorized Squier dealer, and requires the

purchaser to supply a copy of the original proof of purchase (original sales

receipt with the instrument serial number and his/her name indicated as the

purchaser, thereon) at the time service is requested.  Repair service of defects covered by this warranty

can be performed only at a Fender authorized warranty service center, as

designated by FMIC.  Remedies beyond

normal service repair of any Squier instrument require both an evaluation of

the defect and a direct recommendation from a Fender authorized service center

for alternative considerations.  A

network of authorized service centers is available for warranty service.  Your Squier dealer may also be authorized for

warranty service and should be the first point of contact when service of any

kind is required for your Squier instrument.All transportation, insurance and freight charges

associated with warranty service and repairs on Squier instruments are the

responsibility of the purchaser, as is any service initiated for the purpose of

customizing adjustments beyond factory specifications.  Initial standard setup and adjustment of the

instrument and its components at the time of purchase are considered normal

dealer preparation.Limitations

and ExclusionsThe following items are not covered by this

warranty. Fret wear, saddle wear, nut wear, strings and batteries. Setups, adjustments or routine maintenance of any kind. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-Fender-approved polishes. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration. Any damage to an instrument resulting from customization or modification. Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature. Any instrument, whose serial number is missing, altered or tampered with in any fashion. Any instrument purchased from anyone other than an Authorized Squier® Dealer. Instruments that have been serviced by unauthorized persons (any person other than a Fender Certified Technician at an Authorized Fender Service Center). FMIC assumes no liability

for property damage resulting from failure of this product nor any loss of

income, satisfaction, or damages arising from the loss of use of same due to

defects or availability of same during service.Any warranties implied by law (including warranties

of merchantability or fitness) are limited to the duration of this express

limited warranty.  Some states do not

allow limitations on how long an implied warranty lasts, so the above

limitations may not apply to you.  Some

states do not allow the exclusion or limitations of incidental or consequential

damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal

rights, and you may also have other rights which vary from state to state.NOTE: This warranty applies only to Squier

instruments purchased and serviced within the U.S.A.

and Canada.

Warranties outside these countries are as defined by the authorized Fender

Distributor for your country or region, and may vary from the above in terms

and/or length.Effective Date: January 1, 1998  FENDER

MUSICAL INSTRUMENTS CORPORATION1[redacted]www.fender.comFor

best results, use only Fender strings. 

We cannot guarantee top performance of your instrument if strings other

than Fender, are used

I bought a Fender guitar in June 2013. A few months later it developed a blemish on the top butt end of it. I called their customer service and was advised to take the instrument to a authorized tech in my area.

The tech magnified and inspected the area, and told me that there was something wrong in the grain of the wood. He called his number for support and explained the problem to them, and kept telling them, no it's in the grain line, not from any impact.

He said that they wanted pics sent in, so he took 4-5 and sent them to Fender. Two days later he called to say that they wanted more sent in as the first ones were inconclusive, although he again stated that pictures were not going to an accurate view of the problem. He took several more and sent them in as well.

Two hours later he called to tell me that, over his objects again, that it was from impact, nothing they would do.

I then called the place of purchase to send it back for repair. They asked what the issue was and I told them the story up until that point. They asked if I could have the first tech send them the pics as well, we did.

Once they received them, they emailed saying that from the pictures it did look like it was from impact, but that they would know more when they had the guitar in hand and could do an inspection on it.

A few days later I got an email saying that, they had the guitar, and they too had taken more pictures and sent them to Fender as well, getting the same response,

said Fender would do nothing. I decided to have it repaired.

I got the guitar back a little after the first of Jan 2014, and the work order said while trying to buff the finish it burned through,seeming to me that it was hollow in the bad area, something in the wood affecting it.

On Jan 14th, I wrote a letter to Larry Thomas, CEO of Fender telling him of my displeasure with their handling of this issue. Never got a response, so I sent the same letter to customer support.

I got a few emails from them, the last one March 7th stating that " As we are the largest manufacturer of musical instruments in the world, it wasn't feasible for them to look at every guitar with an issue ( even after two different authorized techs over four hundred miles apart were trying to tell them that there was something wrong with it ), as they only had one grainy photo to look at it wasn't possible to make a determination of it ( although there were over a dozen sent in ) that they have to rely on the eyes and ears of their authorized techs in the field to inspect and decide what the issue was ( dismissed everything they were told ) and if I had any other questions, fell free to ask. I emailed back with the only question I had, what happened to the rest of the pictures that were sent in? Never heard from them again.

I filed a complaint with the Consumer Complaint Agency which gave them until May 25th to respond, and the ignored that as well.

[redacted]Basically Fender is saying that I want to return the item strictly because I have an aversion to the active electronics feature. That is NOT TRUE. If in fact the only reason was the battery, I can afford a battery.
AS I MENTIONED IN THE COMPLAINT, WHEN I REPLACED THE BATTERY IT WORKED IMMEDIATELY, THEN FIVE MINUTES LATER IT DID NOT.
IT IS AN INTERMITTENT PROBLEM AND FENDER REFUSES TO ACKNOWLEDGE IT.
FURTHERMORE, THEY REFUSE TO ADMIT THIS IS THE CHEAPEST-MADE BASS THEY HAVE AND THE ELECTRONIC CIRCUIT BOARDS ARE CHEAPLY MADE.
THAT IS A FACT THAT THE QUALITY FENDERS ARE MADE IN THE U.S.A. THIS BASS IS MADE IN MEXICO.

In response to the complaint by Mr [redacted], whether "expressio unius est exclusio alterius" comes in to play in this issue or not, (though it absolutely does not in this case), is simply not germane. The simple fact is that the speaker cabinets are not defective, they have been damaged (cracked...

and broken) and as such, they are not covered under the Fender warranty. Please see the attached photo and paragraph 2 of the attached Fender Electronic Product Warranty.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is just not accurate. I have never claimed the speaker

cabinets were defective or even damaged. In fact they are fine. They have held

up wonderfully. The problem is not with the cabinet, but the front panel that

the speakers (the actual speakers themselves, inside the speaker case assembly)

attach to. More to the point, in the email they sent to their local repair shop

they specifically  state, "Our

repair parts for the speaker boxes are limited" then they go on to refer

to the part that is faulty as a "baffle assembly" (not the speaker

case) when they state "we don't have baffle assemblies available, so I

think the only option through us would be the entire speaker assembly which is

the whole box:"

 

Paragraph 2 of the warranty is what is not germane. The only words that

could be operative to this case are, "the product has been damaged by

alteration, misuse, accident, or neglect."

 

Here is the email from the local tech to me stating the unit was not

damaged:

 

--------------------------------------------------------------

-------- Original Message --------

Subject:               Fwd:

Warranty issue passport 300

Date:     Sat, 17 May 2014

14:18:27 -0400

From:    [redacted]

To:          [redacted]

<[redacted]>

 

 

I sent all photos, explaining that the passport had NOT been abused or

dropped, and this is the response..  

sorry.  If you have any questions

the details are below where you can contact FMIC if you need further

clarification.  I'm just the messenger.

--------------------------------------------------

 

So the simple fact is that the front panels have not been damaged, they

are defective.

 

And the email from Fender to the tech in response, in its entirety:

 

--------------------------------------------------------------

From: CS Support Center <[redacted]>

Date: May 16, 2014 6:34:46 PM EDT

To: "[redacted]"

<[redacted]>

Subject: RE: Warranty issue passport 300 - [redacted]

 

Hi [redacted],

We haven't had any other units crack in this manner, and since the unit

has been in the owner's possession for almost 4 years, we won't cover this

under warranty.  Our repair parts for the

speaker boxes are limited and we don't have baffle assemblies available, so I

think the only option through us would be the entire speaker assembly which is

the whole box:

 

[redacted] - SPEAKER ASSY, PASSPORT PRO, 300,  retail 356.99, in stock.

 

I think you may be able to use glue or silicon on the crack to seal it,

but you would be the better judge on that since you have it in hand.

 

I've created ticket #[redacted] that has the photos attached to it, so if

the consumer has any questions for us he can contact our Consumer Relations

Dept at ###-###-####, or [redacted], and reference the ticket

#.

 

Let us know if you have any questions.

Thanks,

 

 

 

Electronic Support Technician

Fender Musical Instruments Corporation

 

 

So, back to the original complaint. In their warranty, they

specifically listed which parts were not covered for the full 5 years. It did

not include all the components that make up “the entire speaker assembly which

is the whole box”, which they could have done if they had so chosen. Instead

they included specific components of the “whole box” NOT INCLUDING the front

panel (or as they term it the “baffle assemblies”). For this reason the faulty,

not damaged, parts should be replaced under warranty.

Regards,

I have included the entire non-redacted version of our correspondence with Mr. [redacted], and would suggest that you read it in its entirety from the bottom up to fully understand the circumstances.   We have iterated and reiterated repeatedly to Mr. [redacted] that we...

stand behind the product 100% and are more than happy to repair or replace the product, if warranted, under the terms of our warranty. (Please see the attached warranty). Our warranty directs Mr. [redacted] to present the product with his original proof of purchase to an Authorized FMIC Service Center for warranty service.  Mr. [redacted] has, to date, refused to fulfill his responsibility under the terms of the warranty, to provide proof of purchase and to bring the product to a service center and is attempting to indict us for his refusal to allow us to help him. Once again, our initial and subsequent offers of assistance still stand.__________________________________________________________________________... Mr. [redacted],[redacted] passed along your emails to me, and I’m sorry to hear that you aren’t happy with the Fender Acoustic guitar that you purchased from Guitar Center in October.  Although I understand that you’re upset, everythingyou need to know about how to handle the problem is clearly stated in the warranty, which I am attaching to this email as well as providing you a web link to.  If you haven’t done so already, please take a few minutes and readthrough it. [redacted] We can only assist you if you bring your guitar and a copy of your receipt to a Fender Authorized Service Center for evaluation. Once again here is the link to our Service Center finder:[redacted] All the best,[redacted]Director, Customer ServiceFender Musical Instruments Corp[redacted]###-###-####Fax: ###-###-####Proudly Serving Fender Customersfor over 30 years.   From: [redacted] [mailto:[redacted]] Sent: Monday, December 01, 2014 2:46 PMTo: [redacted]Subject: [CONTENT] RE: RE: FW: really bad business yOU SHOULD WATCH THIS VIDEO AND ASK YOURSELF IF YOU ARE PART OF THE PROBLEM OR PART OF THE SOLUTION. i DARE YOU . oH AND UNTIL FURTHER NOTICE EVERYTHING SENT HERE WILL BEPOSTED ON THE fENDER [redacted] PAGE TEN TIMES [redacted]From: [redacted]To: [redacted]Subject: RE: [CONTENT] RE: FW: really bad businessDate: Mon, 1 Dec 2014 14:29:29 -0700Oh yeah and your flippant comment about bringing the guitar back because it is out of tune??? Let me correct your mnic attempt to make a simile, Guitar out of tune? Car out of gas. Guitar goes ding ding ding because the neck is [redacted] up and the strings cannot resonate? That is more like the [redacted] SPARK PLUGS WONT FIRE YOU [redacted]From: [redacted]To: [redacted]Subject: RE: [CONTENT] RE: FW: really bad businessDate: Mon, 1 Dec 2014 14:05:59 -0700And at [redacted] Christmas no less.From: [redacted]To: [redacted]Subject: RE: [CONTENT] RE: FW: really bad businessDate: Mon, 1 Dec 2014 20:43:52 +0000[redacted] As I previously explained, if the guitar is defective then it would be covered. If the guitar needs the same adjustment that all guitars need (hence, the reason for the truss rod) then you will simply have the adjustment made. No one will return a guitar or replace it because it needs an adjustment. This is very similar to saying that the guitar went out of tune so you will never buy our guitars again. At this point I am afraid that there is nothing more that can be done if you choose not to make the adjustment or take it to an authorized serviced center.  Just so you can have confidence in what I have explained I would invite you to call any manufacture of the 20 other guitars that you have owned, and ask them if it is normal to make an adjustment on a truss rod. They will confirm what I have said.  Or review any number of articles on the subject: [redacted] “When a quality guitar leaves the factory, the truss rod is adjusted according to the maker’s taste in setup specs. But a change in string gauges, climate (especially a change in humidity), or simply the player’s taste may require an adjustment, even on a new guitar.” [redacted]

 [redacted]Fender Musical Instruments[redacted]###-###-####    From: [redacted] [mailto:[redacted]] Sent: Monday, December 01, 2014 1:32 PMTo: [redacted]Subject: [CONTENT] RE: FW: really bad business ???? What they want is to charge me some more money for working on the guitar. That is what is all about and that is tantamount to stealing. Noone said anything about tune ups or anything else when I bought the thing and I will point out again it was only five or 6 weeks old when it started. So what is the problem. if the guitar needs adjustments then take it back, give me a proper replacement and deal with your adjustments. Jesus man I can take a pair of underwear back to freakin [redacted] if I don't like them, and this is a case of defective, or NOT UP TO QUALITY product. I am not happy with this result. I should not have to bear the burden of going back and forth to the store at the convenience of the guitar teck who decided to take today off. Are you going to cover my gas? Wear and tear on my car? And what about my freakin time Mr. [redacted], is my time worth anything or is all about the company who distribute your product. This is good time of year to wash your hands of the deal like Potius Pilot before he crucified Jesus in the BIble man. I am fifty seven years old and I will never ever buy anything you make or distribute ever again and I will spread stories wide and far about how you [redacted] me out of 200 dollars for the good of your crony distributor. From:[redacted]To: [redacted]Subject: RE: [CONTENT] FW: really bad businessDate: Mon, 1 Dec 2014 20:19:37 +0000Hi [redacted], The truss rod in a guitar (the reason for the allen key) adjusts the neck relief. The relief will change (usually several weeks after purchase) and therefore has to be adjusted from time to time. It honestly sounds like the guy at GC was trying to do you a solid and make the minor adjustment that it needs. Adjusting a truss rod is like getting an oil change on a car. It does not mean that the instrument is defective. As I mentioned before, if the guitar has an issue and is defective it will be taken care of. The GC employee was telling you that for any warranty related repair or replacements that the authorized tech would have to perform that. However, if this is simply an regular adjustment that all guitars need from time to time than he would be more than capable of helping you. Sounds like there has perhaps been lack of communication regarding the general maintenance and a lot of assumptions have been formed due to poor communication. Where are you located? I am more than happy to refer you to an independent service center if there is another one nearby.   [redacted]Fender Musical Instruments[redacted]###-###-####   From: [redacted] [mailto:[redacted]] Sent: Monday, December 01, 2014 1:11 PMTo: [redacted]Subject: [CONTENT] FW: really bad business Alright mr. [redacted]. I just came back from Guitar center. The guitar counter guy picks up my guitar and starts dicking around with an allen wrench inside the guitar. Then he tells me I have to bring it back when the guitar teck is there.to see if he can fix it. [redacted]!!!  The guitar was bad five maybe six weeks after I bought it. You are going to try an fix something that went bad that fast. That is just like selling used goods man. Then the [redacted] wouldn't give me anydocumentation that he worked on the guitar. I mean once it was in his hands anything after is his responsibility. He worked on the guitar and it does not play so what is fair  and decent here man. What kind of con men/ grafters are you doing business with. Is this what the Fender name stands for??? I am sure [redacted] glad I bought an Epiphone for and electric.From:[redacted]To: [redacted]Subject: RE: really bad businessDate: Mon, 1 Dec 2014 12:23:36 -0700Thank you.As I said I have the receipt and I only bought the thing on the 7th of October. It started screwing up right out of the 30 day [redacted] warenty. Can you tell me who is a authorized dealer here besides guitar center? Or do I have to take it back to them?[redacted] From:[redacted]To: [redacted]Subject: RE: really bad businessDate: Mon, 1 Dec 2014 17:06:55 +0000Hi [redacted], If your guitar is defective it will be covered under warranty. Simply take it to an authorized fender service center with a  copy of your receipt. [redacted]Of course, if the instrument was not taken care of, was abused, subjected to extreme conditions etc it will be considered damaged. If the instrument was only purchased 6 weeks ago and has been cared for properly as you stated then this will be evident and should be taken care of. Guitars can warp regardless of price point and/our country of manufacture. This is one of the reasons for a lifetime warranty. This is also why it is very important to hold onto your sales receipt.  [redacted]Fender Musical Instruments[redacted]###-###-####   From: [redacted] [mailto: [redacted]] Sent: Saturday, November 22, 2014 3:04 PMTo: Consumer RelationsSubject: really bad business I bought a Fender acoustic at [redacted] 6 weeks ago and it is already warping. My house is not too humid nor to dry and the temp is a standard 68 all the time. Now either you people have started building junk or [redacted] is selling knockoffs or defective guitars with you name on them. At any rate if someone doesn't make this good I will never ever make a purchase from either company again. This is why people don't want to buy American made [redacted]. Here I trusted you name and I am stuck with a guitar that has no sound in the strings between the 7 and the 11 th fret except ding ding ding that is [redacted] up. [redacted]###-###-#######-###-####

Mr [redacted] story continues to evolve, as he is now asserting a defect, (please refer to the original thread of correspondence). Regardless, we are certainly prepared, as I said in my first correspondence, to address any defect found in the product under warranty.

Let me reiterate All Squier instruments are covered by a Limited 1 Year warranty. It covers defects in manufacturing. In the case of an asserted defect, the warranty clearly describes the method required to receive warranty service. Once again, we would encourage Mr Pamelio to read the verbiage in the warranty. All warranty verbiage is also posted on Fender’s website at: http://www2.fender.com/support/articles/fender-product-warranty-information/?sec...  As I said in my first response,  if Mr P[redacted] believes that there is a defect in manufacturing he need only bring the instrument to an Authorized Fender Service Center with his original sales receipt as proof of purchase for an evaluation and if any defect is found, it will most certainly be addressed under warranty. If Mr [redacted] needs assistance and direction with finding an Authorized Fender Service Center, he can certainly reach out to Justin S[redacted] again, (the rep who already assisted him), as he will be happy to help in any way he can. ([redacted]

Once again, if Mr [redacted] brings the instrument to a qualified Authorized Fender Service Center and it is found that the instrument is not performing to its design specification, any defects will be addressed under the terms of the warranty.

Mr [redacted] has indeed been in touch with Fender Consumer Relations multiple times. He has, as he stated, provided us with a jpeg of what looks like a sales receipt, which was pasted in the body of an email, (see attached). The image is low resolution, cannot be zoomed and is not readable. Our...

reps have asked Mr [redacted] repeatedly to provide a legible receipt for us,... as no discussion of warranty consideration will even begin until we have said receipt in hand. He has continually refused to resend a legible copy of the receipt, stating that he has "already sent it" to us, we already "have it" in our possession,... and stating unequivocally to our representatives that he will not send nor even attempt to give us another verifiable copy. Mr [redacted]'s own refusal to provide legible documentation to us is the only obstacle to moving forward. We have told Mr [redacted] on multiple occasions, that if he provides a legible, verifiable, proof of original purchase receipt to us, and if the instrument is subsequently found to defective beyond our ability to repair, that we will be happy to make him whole by refunding his full purchase price for the instrument he purchased 13 years ago in 2000.    Thanks [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have read the response from the Fender representative. It seems that my multiple attempts to communicate my concerns have yet not been heard. The obstacle is not the receipt; evidence by the fact that Fender has already offered me a refund of the purchase price I paid for my guitar over 10 years ago. The obstacle is Fender's refusal to offer me a replacement of my guitar with one of like kind, quality and construction. The original purchase price in today's dollars will not provide me with a comparable replacement. Fender's request for multiple copies of the receipt misses the point. I am the original owner of the guitar which is all that should be required for a replacement. If another copy of the receipt is sent to Fender will they provide me with a replacement not based on the original purchase price but on the quality and construction of the instrument?

Regards,

Once again,...the time limit, 1 year ot 5 years of coverage, has no bearing whatsoever in Mr. [redacted]'s argument. No "damage" caused to the product after it leaves our warehouse is covered under warranty in any circumstance for any time period. The warranty only covers defects in manufacturing, which the cracks in his baffles clearly are not.This being said, we recently received a 300Pro back to our Returns Dept. that had been damaged in shipping and the baffles in it are in tact. As a gesture of goodwill, we will remove them from the cabinets and ship them to Mr. [redacted]. Any and all costs associated with trading out the baffles in his cabinets are purely the responsibility of Mr.[redacted].Mr. [redacted] should at his convenience contact [redacted], the Consumer Relations Rep. who he was initially dealing with, at: [redacted] , and provide his shipping address.

Check fields!

Write a review of Fender Musical Instruments Corp.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fender Musical Instruments Corp. Rating

Overall satisfaction rating

Address: 17600 N. Perimeter Drive, Suite 100, Scottsdale, Arizona, United States, 85255-7813

Phone:

Show more...

Web:

This website was reported to be associated with Fender Musical Instruments Corp..



Add contact information for Fender Musical Instruments Corp.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated