I purchased a pair of pink sock fendi sneakers. I wore them for second time. It started raining. Sneakers got wet and when dried it had black dark marks on sneakers. I called fendi store explaining what happened. I was told to take pictures to send them to fendi. After they received pictures they check and found the transaction in their system. I was told to take the merchandise to the soho store. They took the merchandise and I was told to allow 4 to 6 weeks for repairs. On 9/6/2022 I received a call from Brandon at soho store that they could not repair my sneaker. As per Brandon tried to tell me that I washed the sneaker in the washer machine. I was very upset. I asked for supervisor spoke to Marie who was very rude and unprofessional to say the least. I paid over 8 hundred for a pair of fendi sneaker to be told that I was taking a lost. This is how fendi treats valued customers. I would totally understand if fendi said that its nothing they could do about the sneaker. However have an inaternative. Example a store credit, or meet me half way. As a loyal customer to be told that I am out of 8 hundreds dollars.
This is unacceptable! I am quite sure there are others this happened too.
I purchase a bag from the The fendi store Thats located in Saks on 5th Ave, the bag started turning colors, took bag back to store now you guys are telling me it can't be fix unacceptable these bags cost too much money for you ALL not to fix or replace, it's funny how when you go to buy a purchase everyone is all over you ,then when you go for a problem know one once to look at you!
Revdex.com:At this time, I have not been contacted by Fendi Stores Incregarding complaint ID [redacted] I have contacted the store twice after the Revdex.com complaintThe salesperson whom I purchased the product from confirms that she has already contacted corporate regarding the issue and said she will not receive any update or notifications since corporate will be followiwith me directly on this complaintShe filed the complaint after I went to the store, Saturday, May **, I still haven't received any response regarding to the issue so I reached out the store via phone, and the assistant manager of the store told me the director was out till next week but she was nice and contacted her personally and called me backShe confirms that the complaint is no longer associated with the store since it has been forwarded to corporate, corporate will be the one handling the complaint and they will be contacting me directlyTherefore, this issue is still pending and we are still waiting on a response from corporateSincerely, [redacted] ***
This is unacceptable! I am quite sure there are others this happened too.
I'm calling everyone I will not let this go BBB
Revdex.com:At this time, I have not been contacted by Fendi Stores Incregarding complaint ID [redacted] I have contacted the store twice after the Revdex.com complaintThe salesperson whom I purchased the product from confirms that she has already contacted corporate regarding the issue and said she will not receive any update or notifications since corporate will be followiwith me directly on this complaintShe filed the complaint after I went to the store, Saturday, May **, I still haven't received any response regarding to the issue so I reached out the store via phone, and the assistant manager of the store told me the director was out till next week but she was nice and contacted her personally and called me backShe confirms that the complaint is no longer associated with the store since it has been forwarded to corporate, corporate will be the one handling the complaint and they will be contacting me directlyTherefore, this issue is still pending and we are still waiting on a response from corporateSincerely, [redacted] ***