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Fenimore Iron Works, Inc.

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Reviews Fenimore Iron Works, Inc.

Fenimore Iron Works, Inc. Reviews (1)

Initial Business Response /* (1000, 14, 2016/05/03) */
Mr*** booked rooms at our hotelOne room was for night the second room was for nightsI will attach the reservation confirmations to the responseHe was given handicap family suites which when he called on the 18th we did
tell him that the suites would be handicapThe suite had queen beds, tv's, and bathroomsThe type of room he booked which is a smart saver, this rate requires the first night of each reservation to be payed at time of purchase and not refund if reservation is canceledThe only credit card that was on the reservation was Mr***'s card on both reservations so the advance deposits for the first night of both rooms were charged to Mr***'s card according to the booking rulesWhen Mr *** arrived a deposit for his room of $was held on his card as well as the second night of the second room was held on his card
Mr*** booked on the Trivago siteAfter Mr*** checked out and questioned the rate he sent a picture of the Holiday Inn Express Hotel on Green Mountain offering a different rate than what he booked at my hotelWe let him know that the picture he sent and rate he had on the email he sent was not our hotelHe argued why would he have a picture of hotel and rate and book at a different hotelWe advised him to call Trivago the site he booked and discuss that with them to find out how the error was made
I have spoken to Mr*** and he becomes very rude telling me how stupid I am and should never be a GM of a hotelHe called the Customer Service line saying that he had not talked to me and then changes his story to say he had spoken to me, and I'm an it
Mr*** is the person who made the error in booking not the hotelNo one told him he was getting a free upgrade, he booked a family suite and there is not a room type above a family suite at this hotel, which would be considered an upgrade
I am very sorry that the error was made on the part of Mr***, but I do not feel that the hotel should be responsible in his booking error to refund any money to Mr***
I am attaching documents to support my explanation of this case, and that the reservations was delivered as to the booking of the reservation.by Mr***
*** *** General Manager HOLIDAY INN EXPRESS HOTEL & SUITES WHWY- Country Music BlvdBranson, MO XXXXX T: ***
Initial Consumer Rebuttal /* (3000, 16, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the GM response vs mineI have proof of what I book and what I was told and now they are not honoring there rate not what the customer service rep that checked me in saidI was told I was given two FREE upgrades for the inconvenience of the whole matter and my wife can attest to what was said because she was thereI am so done with this, I will NEVER use this hotel chain nor this facility EVER again
Final Business Response /* (4000, 23, 2016/05/19) */

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Address: 324 Northrup Avenue, Mamaroneck, New York, United States, 10543

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