Fenix Finance

Dear Revdex.com,Thank you for bringing this complaint to our attentionWe value our customer relationships and always strive to provide friendly, professional service to our customersThe Manager *** *** was under the impression that she had consent from Mr*** *** wife to process
the payment*** *** has had us process payments many times in the past to service her accountI have also counseled Mrs*** to not hesitate to provide the corporate office contact information when a customer request it or has a complaintMr*** and I have discussed the matter and have resolved it to both of our satisfactionMrand *** *** have been good customers and we understand that they have had recent life events that caused them a financial hardshipWe are sensitive to that and we are committed to working with Mr*** during this timeI am glad that we were able to discuss his concerns in a professional manner and come to a satisfactory resolution. Regards,*** *** * *** ***