We had a fabulous experience during the entire car buying process! Tom M's knowledge of the vehicle was very extensiveHe seemed to anticipate every question that we had and waited patiently for us to ask itThere were no high pressure sales tactics for us to decide immediatelyWe were encouraged to go on a second test drive so that we both could experience the drive before we made our decision Jennifer Bmade the financing piece go smoothly and she explained everything clearlyWe will certainly recommend Motion Autosport to our family and friends! We love our new car!
In responce to complaint number ID [redacted] Our position and offer standsAt no time has our dealership, website, or photos attempt to deceive, defraud or missadvertise the vehicle in questionAt no time where misrepresentations or alegged lies made because underbody condition was never discussedOur description is accurate of a $2000, year old vehicle from ohio where it snowsBeauty is in the eye of the beholderThere is no exterior rust anywhere on the carAny rust or underbody corrosion is typical of a year old car from ohio where it snowsWe do not photo the underside of vehicles unless requested by the buyerAt no time did this customer ask us to take underbody photosAt no time did he ever ask us to put the car on a lift for a pre purchase inspectionWe understand that States where it does not snow such as [redacted] have cleaner undersides than ohio carsThat certainly does not mean we lied or concealedIf this customer has another another agenda as to why he is making a frivalous claim on a cheap car that is years old from a state that it snows in he is encouraged to call me at our dealership so we can try and make him happyVia fax you will find our email communications with this customer from day one, the purchase and closing dates, as well as this customers bid history with first date of interest in this car dating a month priorThis is our final position on this matter
We would like to thank this customer for his feedback however a phone call to us explaining his situation would have been a bit easier as we are a premier dealerWe always welcome feedback from our customers it is through this feedback that we grow as a dealershipThis customer is correct our state does not have inspections so it is quite possible that the emergency brake on his truck was overlooked by our service departmentit does happenEven though he bought this truck as is we would still like to assist with a good will repairWe would like to split the cost of his repair on his truck at his local dealership with a proper receipt submitted to usIf this is not acceptable this customer is welcome to bring his vehicle in to us and we will make the repair to his vehicle at our expense where he can enjoy our Television and a cup of coffee in our customer loungeThank youMotion Management
We had a fabulous experience during the entire car buying process! Tom M's knowledge of the vehicle was very extensiveHe seemed to anticipate every question that we had and waited patiently for us to ask itThere were no high pressure sales tactics for us to decide immediatelyWe were encouraged to go on a second test drive so that we both could experience the drive before we made our decision Jennifer Bmade the financing piece go smoothly and she explained everything clearlyWe will certainly recommend Motion Autosport to our family and friends! We love our new car!
In responce to complaint number ID [redacted] Our position and offer standsAt no time has our dealership, website, or photos attempt to deceive, defraud or missadvertise the vehicle in questionAt no time where misrepresentations or alegged lies made because underbody condition was never discussedOur description is accurate of a $2000, year old vehicle from ohio where it snowsBeauty is in the eye of the beholderThere is no exterior rust anywhere on the carAny rust or underbody corrosion is typical of a year old car from ohio where it snowsWe do not photo the underside of vehicles unless requested by the buyerAt no time did this customer ask us to take underbody photosAt no time did he ever ask us to put the car on a lift for a pre purchase inspectionWe understand that States where it does not snow such as [redacted] have cleaner undersides than ohio carsThat certainly does not mean we lied or concealedIf this customer has another another agenda as to why he is making a frivalous claim on a cheap car that is years old from a state that it snows in he is encouraged to call me at our dealership so we can try and make him happyVia fax you will find our email communications with this customer from day one, the purchase and closing dates, as well as this customers bid history with first date of interest in this car dating a month priorThis is our final position on this matter
We would like to thank this customer for his feedback however a phone call to us explaining his situation would have been a bit easier as we are a premier dealerWe always welcome feedback from our customers it is through this feedback that we grow as a dealershipThis customer is correct our state does not have inspections so it is quite possible that the emergency brake on his truck was overlooked by our service departmentit does happenEven though he bought this truck as is we would still like to assist with a good will repairWe would like to split the cost of his repair on his truck at his local dealership with a proper receipt submitted to usIf this is not acceptable this customer is welcome to bring his vehicle in to us and we will make the repair to his vehicle at our expense where he can enjoy our Television and a cup of coffee in our customer loungeThank youMotion Management