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Ferguson & Brewer Reviews (8)

When you spoke with your Resident Manager at the time of your move-out, she informed you that by your patching of the holes in the walls it may create additional charges for her maintenance to have to sand and repaint However, you proceeded to do your own patching regardless of her warning She informed us that it took them additional time to prep and paint due to having to sand the spackling you had done The walls and baseboards were dirty and marred, and would not wipe clean, hence requiring the apartment to receive a full paint Our cleaner had to wash all the windows and tracks, ceiling fan, top of appliances (refrigerator, etc), light fixtures and such due to an accumulation of dust and dirt We only charge the actual hourly charges for our maintenance and cleaning personnel, and according to our Resident Manager, the actual hours that our maintenance took to paint the apartment was more than what was charged before it was reduced by 50%.We are sorry that you feel that you were unjustly charged, however, we feel that we have been more than fair and have only charged for the actual cleaning and painting that had to be done

Following is our response to Resident’s complaint:“Bill received after days”The original move-out statement was mailed to the address that the resident provided, postmarked August 28th, days after his August 9th move-out The statement was returned to us from the post office on September 8th as “return to sender – insufficient address”, at which time we contacted him by e-mail for a proper forwarding Therefore, the initial statement was sent within the required days After e-mail contact, we scanned and sent him a copy of the statement, which is what he is referring to as “days”.“Rent charges”The resident was charged through his move-out date of August 9th Though his lease was up on the 8th, he is required to pay rent until he surrenders possession of the unit to the Resident Manager, which in this case was the 9th Rent charged was $277.50.“wear and tear”Our lease allows for professional carpet cleaning on move-out, which was $125.00.Cleaning of the apartment does not fall under “wear and tear” The charges to clean what he left behind was hours @ $13.75/hr for a total cleaning bill of $96.25.Painting is prorated according to length of residency as follows:0-months: 100%6-months: 75%12-months: 50%18-months: 25%After years, no chargeEven though he was only in the apartment for months, which would have been 75% of the paint/labor charge, we only charged him 50%Charges for paint were 50% of $181.25/labor & $126.00/paint for a charge of $153.62.Total charges including rent was $less $deposit, for a balance due of $402.37.We stand on the fact that the balance due is reasonable, and remains as suchThe resident is welcome to contact us to make payment arrangements if the full balance is a hardship to pay all at once

I am rejecting this response because: The lease that I had signed stated that my lease was to be terminated August 8th I moved out of the residence August 7th That day, upon moving out, I contacted the landlord by telephone inquiring on what the correct process was to return the keys to the residenceI was instructed to place the keys in the rent drop-box outside of the apartment management officeI left the keys in the box during the office hours posted for the landlords officeI do not feel to be liable for two additional days of rent fees, merely due to the fact that the keys were not retrieved until August 9thAs I had previously inquired of the correct process and did as I was instructed. Also, it has been stated that the bill that was sent to me was not received due to an "incorrect forwarding address"However, on the "Resident Refund Statement" that was sent to Ferguson and Brewer Investment Company clearly states my correct forwarding addressI am unaware of the reason that the statement was sent to the incorrect addressHowever I do not find myself liable for the error. In regards to the charges for the labor and cost of painting the entire apartment, I am concerned with the reasoning for the tenant being responsible for the cost when no damage was done by the tenant to require such a repairI would appreciate the opportunity to view a maintenance record providing details on the amount of times that specific apartment has been re-painted in the past two years or further, if records allowThank you for the response

Following is our response to Resident’s complaint:“Bill received after 34 days”The original move-out statement was mailed to the address that the resident provided, postmarked August 28th, 19 days after his August 9th move-out.  The statement was returned to us from the post...

office on September 8th as “return to sender – insufficient address”, at which time we contacted him by e-mail for a proper forwarding.  Therefore, the initial statement was sent within the required 21 days.  After e-mail contact, we scanned and sent him a copy of the statement, which is what he is referring to as “34 days”.“Rent charges”The resident was charged through his move-out date of August 9th.  Though his lease was up on the 8th, he is required to pay rent until he surrenders possession of the unit to the Resident Manager, which in this case was the 9th.  Rent charged was $277.50.“Normal wear and tear”Our lease allows for professional carpet cleaning on move-out, which was $125.00.Cleaning of the apartment does not fall under “normal wear and tear”.  The charges to clean what he left behind was 7 hours @ $13.75/hr for a total cleaning bill of $96.25.Painting is prorated according to length of residency as follows:0-6 months:     100%6-12 months:     75%12-18 months:    50%18-24 months:    25%After 2 years, no chargeEven though he was only in the apartment for 12 months, which would have been 75% of the paint/labor charge, we only charged him 50%. Charges for paint were 50% of $181.25/labor & $126.00/paint for a charge of $153.62.Total charges including rent was $652.37 less $250.00 deposit, for a balance due of $402.37.We stand on the fact that the balance due is reasonable, and remains as such. The resident is welcome to contact us to make payment arrangements if the full balance is a hardship to pay all at once.

When you spoke with your Resident Manager at the time of your move-out, she informed you that by your patching of the holes in the walls it may create additional charges for her maintenance to have to sand and repaint.  However, you proceeded to do your own patching regardless of her warning.  She informed us that it took them additional time to prep and paint due to having to sand the spackling you had done.  The walls and baseboards were dirty and marred, and would not wipe clean, hence requiring the apartment to receive a full paint.  Our cleaner had to wash all the windows and tracks, ceiling fan, top of appliances (refrigerator, etc), light fixtures and such due to an accumulation of dust and dirt.  We only charge the actual hourly charges for our maintenance and cleaning personnel, and according to our Resident Manager, the actual hours that our maintenance took to paint the apartment was more than what was charged before it was reduced by 50%.We are sorry that you feel that you were unjustly charged, however, we feel that we have been more than fair and have only charged for the actual cleaning and painting that had to be done.

I am rejecting this response because: Prior to contacting the landlord, I had taken it upon myself to patch some of the very small holes on the first floor of the residence. Before continuing upstairs I had contacted the landlord for a different question but had also asked of her preference regarding the small holes in the wall from hanging decor. I was informed that it is preferred to leave the holes as is, and let the maintenance crew take care of it as they see fit. After having patched some on the first floor I brought in a maintenance worker from the apartment complex and showed him the holes that I had patched. I asked if they were going to a problem regarding the minor repair and I was told that there were few enough holes and they were small enough to where it " shouldn't be a problem."  After having both of these conversations I decided it was best to not re-paint the small holes repaired with spackle, and to adhere to the preference of the apartment complex. After having been instructed to not proceed with my own repair, I find it unjust for me to be financially responsible for the amount of repair I am being deemed responsible for.

Review: My complaint is regarding a bill I have received from Ferguson and Brewer Investment Company. They have deemed me responsible to pay $402 for damages and cleaning, on top of the $250 security deposit being withheld. I received this bill 34 days after I had already moved out of the residence. I have read over the move-out statement. I am concerned with some of the charges that are proposed on the itemized list. According to the lease agreement that I signed August 8, 2014, the owner may withhold from the security deposit on such amounts as are reasonably necessary to remedy resident defaults, (ii) for damages to the premises caused by resident, exclusive of ordinary wear and tear. I am certain there is no damage that can be classified beyond normal wear and tear from my tenancy. The move-in/move-out checklist I filled out upon move-in should provide with all discrepancies that were present upon the time of my move-in. No additional discrepancies existed upon move-out and certainly not any damage to the walls to require me to be financially responsible for the labor to use, and cost of five gallons of paint. I am well aware that I am responsible to pay rent for the last week I lived in the residence prior to moving out. However, also according to the move out statement, I am being deemed responsible for paying rent through August 9th 2015. The termination date of my lease was through August 8th 2015. Therefore I find myself only responsible for $246.64 of additional rent due.Desired Settlement: I am wiling to pay the amount of $121.64 and also for my security deposit to be withheld for the carpets to be cleaned and the additional rent that is required from me.

Business

Response:

Following is our response to Resident’s complaint:“Bill received after 34 days”The original move-out statement was mailed to the address that the resident provided, postmarked August 28th, 19 days after his August 9th move-out. The statement was returned to us from the post office on September 8th as “return to sender – insufficient address”, at which time we contacted him by e-mail for a proper forwarding. Therefore, the initial statement was sent within the required 21 days. After e-mail contact, we scanned and sent him a copy of the statement, which is what he is referring to as “34 days”.“Rent charges”The resident was charged through his move-out date of August 9th. Though his lease was up on the 8th, he is required to pay rent until he surrenders possession of the unit to the Resident Manager, which in this case was the 9th. Rent charged was $277.50.“Normal wear and tear”Our lease allows for professional carpet cleaning on move-out, which was $125.00.Cleaning of the apartment does not fall under “normal wear and tear”. The charges to clean what he left behind was 7 hours @ $13.75/hr for a total cleaning bill of $96.25.Painting is prorated according to length of residency as follows:0-6 months: 100%6-12 months: 75%12-18 months: 50%18-24 months: 25%After 2 years, no chargeEven though he was only in the apartment for 12 months, which would have been 75% of the paint/labor charge, we only charged him 50%. Charges for paint were 50% of $181.25/labor & $126.00/paint for a charge of $153.62.Total charges including rent was $652.37 less $250.00 deposit, for a balance due of $402.37.We stand on the fact that the balance due is reasonable, and remains as such. The resident is welcome to contact us to make payment arrangements if the full balance is a hardship to pay all at once.

Consumer

Response:

I am rejecting this response because: The lease that I had signed stated that my lease was to be terminated August 8th 2015. I moved out of the residence August 7th 2015. That day, upon moving out, I contacted the landlord by telephone inquiring on what the correct process was to return the keys to the residence. I was instructed to place the keys in the rent drop-box outside of the apartment management office. I left the keys in the box during the office hours posted for the landlords office. I do not feel to be liable for two additional days of rent fees, merely due to the fact that the keys were not retrieved until August 9th. As I had previously inquired of the correct process and did as I was instructed. Also, it has been stated that the bill that was sent to me was not received due to an "incorrect forwarding address". However, on the "Resident Refund Statement" that was sent to Ferguson and Brewer Investment Company clearly states my correct forwarding address. I am unaware of the reason that the statement was sent to the incorrect address. However I do not find myself liable for the error. In regards to the charges for the labor and cost of painting the entire apartment, I am concerned with the reasoning for the tenant being responsible for the cost when no damage was done by the tenant to require such a repair. I would appreciate the opportunity to view a maintenance record providing details on the amount of times that specific apartment has been re-painted in the past two years or further, if records allow. Thank you for the response.

Business

Response:

When you spoke with your Resident Manager at the time of your move-out, she informed you that by your patching of the holes in the walls it may create additional charges for her maintenance to have to sand and repaint. However, you proceeded to do your own patching regardless of her warning. She informed us that it took them additional time to prep and paint due to having to sand the spackling you had done. The walls and baseboards were dirty and marred, and would not wipe clean, hence requiring the apartment to receive a full paint. Our cleaner had to wash all the windows and tracks, ceiling fan, top of appliances (refrigerator, etc), light fixtures and such due to an accumulation of dust and dirt. We only charge the actual hourly charges for our maintenance and cleaning personnel, and according to our Resident Manager, the actual hours that our maintenance took to paint the apartment was more than what was charged before it was reduced by 50%.We are sorry that you feel that you were unjustly charged, however, we feel that we have been more than fair and have only charged for the actual cleaning and painting that had to be done.

Consumer

Response:

I am rejecting this response because: Prior to contacting the landlord, I had taken it upon myself to patch some of the very small holes on the first floor of the residence. Before continuing upstairs I had contacted the landlord for a different question but had also asked of her preference regarding the small holes in the wall from hanging decor. I was informed that it is preferred to leave the holes as is, and let the maintenance crew take care of it as they see fit. After having patched some on the first floor I brought in a maintenance worker from the apartment complex and showed him the holes that I had patched. I asked if they were going to a problem regarding the minor repair and I was told that there were few enough holes and they were small enough to where it " shouldn't be a problem." After having both of these conversations I decided it was best to not re-paint the small holes repaired with spackle, and to adhere to the preference of the apartment complex. After having been instructed to not proceed with my own repair, I find it unjust for me to be financially responsible for the amount of repair I am being deemed responsible for.

Review: My complaint is regarding a charge on my Security deposit for the amount of $568.54 for the painting of the entire apartment at [redacted]. The full Security Deposit of $900.00 was charged as follows with an additional $18.54 balance due for the cost of painting. Carpet cleaning $350.00Painting 568.54 Total $918.54 The property management had painted the entire apartment. The master bed, 2 bedrooms upstairs, bathrooms and halls and living room walls and doors were painted due to the wrong paint, wrong gloss was used to touch up the walls. My response is that during the final inspection of the apartment on Thur, 9/4/14 prior to moving out the next day, 9/5/14 the property manager on site stated to my wife who was present for the inspection that everything looked good and clean except for the carpet in the living room which was soiled and needed cleaning. Secondly, I saw no difference between the new paint and the original paint of the apartment. Further, there is nothing stated in the lease that you must use a certain paint or gloss. I have rented the unit for 19 months and have rented quite a few other apts/properties and moving numerous times due to military service with the U.S. Army and I have never ever had an issue with property management/landlord until now. My family and I have recently relocated and moved out of state (Las Vegas, NV) due to work and the Security deposit issue has made the move/transition that much more difficult. I am requesting that the deposit issue be resolved as soon as possible. Thank you.Desired Settlement: Refund of $568.54 of the $900 security deposit that was charged for painting.

Business

Response:

The full paint was the result of [redacted] using a high gloss paint for touch-ups, that showed an obvious difference on the wall throughout the apartment. We have spoken with [redacted], and have resolved the matter.

Sincerely,

Ferguson & Brewer Management Company

Office Manager

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Description: Real Estate

Address: 7052 Skyway, Paradise, California, United States, 95969

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