In response to your October 13th, letter, this is to inform you that the above referenced matter was resolved between the partiesWe have reached out to Mr [redacted] by phone on 10/13/and resolved the issuesWhen speaking with Mr [redacted] on 10/17/14, per his request, a letter was sent stating the resolution that was agreed upon The date of service 3/9/for the follow up visit should have been provided at no chargeHis insurance has been contactedThe letter was *** to Mr [redacted] on 10/17/I spoke with him on 10/20/14, he did receive the letter and agreed the matter was resolved to his satisfactionIf you have any questions, please contact meThank you Very truly yours *** [redacted] , Outcome assurance Representative
This is to acknowledge receipt of your February 19, 2015, letter regarding the above-referenced matter Ms*** presented her *** insurance information to the MedExpress clinic when she brought her son *** in for treatment on 12/24/ This information was entered in to
***'s account, and the claim for this date was billed to *** per our contract with them The claim was processed by *** based on her personal benefit plan The explanation of benefits we received stated the patient is responsible for a total deductible balance of $ A $payment was made at time of service bringing patient balance of $88.00.We reviewed this information with Ms*** on 02/25/It was explained to her that we are an Urgent Care Facility, therefore based on our contract with her insurance that is how the claim is processed.As a one-time courtesy in the promotion of customer satisfaction, we have adjusted off the remaining patient balance of $bringing the account to zero Ms*** was satisfied with the resolution and we now consider the matter resolved between the parties Thank you.Very Truly Yours,*** ***
In response to your October 13th, 2014 letter, this is to inform you that the above referenced
matter was resolved between the parties. We have reached out to Mr. [redacted]
by phone on 10/13/14 and resolved the issues. When speaking with Mr. [redacted] on
10/17/14, per his request, a letter was sent...
stating the resolution that was agreed upon.
The date of service 3/9/2014 for the follow up visit should have been provided at no
charge. His insurance has been contacted. The letter was [redacted] to Mr. [redacted] on
10/17/14. I spoke with him on 10/20/14, he did receive the letter and agreed the matter
was resolved to his satisfaction. If you have any questions, please contact me. Thank
you.
Very truly yours
[redacted],
Outcome assurance Representative
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Complaint has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This Medexpress/Urgent care in Salem is absolutely TERRIBLE! The woman doctor did NOT treat nor help. In fact I am not sure if she was even listening. She said she could not help me. The ONLY thing she did suggest was giving me a note for work which I declined. They require you to pay a $75 copay even if your deductible has been met. They use the excuse "they have to collect the copay and then the insurance company can send a refund." Everything about this place was a nightmare.
In response to your October 13th, letter, this is to inform you that the above referenced matter was resolved between the partiesWe have reached out to Mr [redacted] by phone on 10/13/and resolved the issuesWhen speaking with Mr [redacted] on 10/17/14, per his request, a letter was sent stating the resolution that was agreed upon The date of service 3/9/for the follow up visit should have been provided at no chargeHis insurance has been contactedThe letter was *** to Mr [redacted] on 10/17/I spoke with him on 10/20/14, he did receive the letter and agreed the matter was resolved to his satisfactionIf you have any questions, please contact meThank you Very truly yours *** [redacted] , Outcome assurance Representative
This is to acknowledge receipt of your February 19, 2015, letter regarding the above-referenced matter Ms*** presented her *** insurance information to the MedExpress clinic when she brought her son *** in for treatment on 12/24/ This information was entered in to
***'s account, and the claim for this date was billed to *** per our contract with them The claim was processed by *** based on her personal benefit plan The explanation of benefits we received stated the patient is responsible for a total deductible balance of $ A $payment was made at time of service bringing patient balance of $88.00.We reviewed this information with Ms*** on 02/25/It was explained to her that we are an Urgent Care Facility, therefore based on our contract with her insurance that is how the claim is processed.As a one-time courtesy in the promotion of customer satisfaction, we have adjusted off the remaining patient balance of $bringing the account to zero Ms*** was satisfied with the resolution and we now consider the matter resolved between the parties Thank you.Very Truly Yours,*** ***
In response to your October 13th, 2014 letter, this is to inform you that the above referenced
matter was resolved between the parties. We have reached out to Mr. [redacted]
by phone on 10/13/14 and resolved the issues. When speaking with Mr. [redacted] on
10/17/14, per his request, a letter was sent...
stating the resolution that was agreed upon.
The date of service 3/9/2014 for the follow up visit should have been provided at no
charge. His insurance has been contacted. The letter was [redacted] to Mr. [redacted] on
10/17/14. I spoke with him on 10/20/14, he did receive the letter and agreed the matter
was resolved to his satisfaction. If you have any questions, please contact me. Thank
you.
Very truly yours
[redacted],
Outcome assurance Representative
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Complaint has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This Medexpress/Urgent care in Salem is absolutely TERRIBLE! The woman doctor did NOT treat nor help. In fact I am not sure if she was even listening. She said she could not help me. The ONLY thing she did suggest was giving me a note for work which I declined. They require you to pay a $75 copay even if your deductible has been met. They use the excuse "they have to collect the copay and then the insurance company can send a refund." Everything about this place was a nightmare.