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Fernandes Fuel Reviews (3)

Dear Ms***I represent Panda Bear Day Care in a complaint filed with your office by the parent of a former student (Complaint No.: ***). An investigation was conducted by the Texas Department of Family and Protective Services, and in a letter dated April 5, 2018, the Department found the employee subject to the Complainant's allegations had "no role," and the investigation was closed. A copy of the DFPS letter is attached for your reference. I have redacted the employee's address to protect her confidentiality.Panda Bear continues to deny the allegations made by Complainant, and does not intend to offer a refund or any other concession. While Panda Bear's first and most important mission is the safety of the children in its care, in this case, the Complainant's allegations are groundless. Panda Bear will continue to offer first-rate childcare services to the families of *** ***, as it has for more than years.At this time, Panda Bear considers this matter closed, and wishes to express its thanks to the Revdex.com for the work it does.Thank you for your attention to this matter, and please call with any questions. Sincerely,*** ** ***Attorney at Law*** *** *** *** ***
*** ** *** *** *** *** *** ***, Texas 78205(***) ***-*** phone(***) ***-*** facsimile***@***.com

Dear Ms. [redacted]I represent Panda Bear Day Care in the above-referenced matter. Please direct all future correspondence regarding this matter to my attention at the address above.After a thorough internal investigation, Panda Bear categorically denies the allegations in the complaint. Ms. [redacted]...

also saw fit to complain to regulatory agencies, and the investigation by that agency is ongoing; and so, Panda Bear in unable to provide an extensive response at this time. However, to the extent possible, Panda Bear responds as follows:My client informed Ms. [redacted] they could no longer care for her child due to behavioral issues. Ms. [redacted] was given time to find alternate childcare arrangements, but complained other centers were too expensive. Unable to accommodate her request to keep her child enrolled at Panda Bear, and following the child's week of enrollment, this complaint ensued in retaliation.Panda Bear Day Care has been family owned and operated for more than 30 years. it has served generations of San Antonians, and many of its former students enroll their own children in Panda Bear because of its reputation for providing affordable, personal, and first-class childcare to families and their children. Panda Bear always has and will continue to do so. Since this matter is currently being reviewed by a government agency, Panda Bear would request the Revdex.com allow that process to be completed before taking any action regarding this complaint. Panda Bear is confident the investigation will prove Ms. Knight's claims unsubstantiated, and with thus resolve the issues in this complaint. Thank you for your attention to this matter, and please call with any questions. Sincerely, The [redacted] Law Firm[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: These allegations are not the full extent of the truth. Kayden was deemed a "misbehaved" child by this organization. They even suggested she may have ADD or ADHD. After taking her to the doctor, the doctor explained she is completely normal for her age. I expressed this to the director at Panda Bear. We came to an agreement that Kayden would be removed within two weeks. On her second to last day is when the incident occurred. An agreement was already established that Kayden would no longer be attending there. The cameras do not work according to the director of the facility. The teacher who I physically saw put her hands on my child is the director's daughter. All the other kids in her class were asleep when the abuse took place. I will not accept the response from Panda Bear. Serious action needs to take place because this facility is home to many children. Whether or not my child was the only one who received this type of abuse is unknown, but I want answers and resolution.
Regards,
[redacted]

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