Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am not satisfied with this resolution due to the fact, I have taken my car in for over the last nine months to resolve something that could not be resolved by Fernando AutomotiveI have been shown where the alleged work was completed and I still have the same parts; in addition, no bolts were removed and pictures express how they are still in place with any documented markings on bolts at allNew repair shop looked up all part numbers and could not find any of stated parts on invoiceIn addition, I have taken the vehicle to Fernando Shop for the last nine months for the check engine light - every time I go their it is a new excuse to what the situation could be and he charges me for something or tells me he needs my vehicle for more daysIn which again I have to rent a car for longer days and he still has no resolution; however, another reason to why the check engine light is not working and charges me for somethingNew mechanic repaired my vehicle the first time around and did not understand why I was given the go around for nine monthsYes I did not go to the stated last appointment due to the fact after months is was not fixed and renting a vehicle again for another week and still no resolution was something I was not going to do after nine monthsIn regards to him stating that it was on my schedule, in reality it was his, I called several times to drop off my car and I was given the "Fernando has several cars in the garage already and wants to see if you could bring it next week because he wont have time to fix your car" in which would be the response I would get until I got a bring your car in he has roomThen I would have to rent a car find a ride to assist me to drop off my car and then Fernando will have my car for 3-days and still it would not be repairedI have had tune ups, my front bolt system changed and the pictures will express nothing has been changed in my vehicleThe car computer was damaged and was what I originally took to get repaired from Fernando; in which, is still the original piece - I found another *** who has gone through this with his auto shop onlineThis is something I believe is a constant practice by this individual, if you wish to speak with the new mechanic shop I will be more than pleased to give the Revdex.com their informationThe only things that *** insurance company paid for was the computer and nothing else, which was not even repaired and Fernando was paid forI will provide you with their information as well, and no further claims was submitted to them since the stated original repairs for my vehicle computer was done by Fernando.
So therefore, I have taken my car to this shop and nothing was repair:
*** ***
*** **
*** *** *** ***
** *** *** ***
*** *** ***
The last service that he charted me 300-that he stated was in relation to why the check engine was still on
*** *** ** *** ***
And agian I have receipts and *** card payments for these transactions and another shop repaired my vehicle in which they stated months was ridiculous and 4-was not neededI see he will not take the ethical solution and admit to his con; therefore, I will be taking him to court.
Regards,
Good morning! For starters I would like to state that every part we replace is properly documented on the invoice with the vehicle's VIN number it is ordered for, which is to say that I can provide receipts for all parts replaced showing the cross-referenced VIN, as for the validity
of claims for refund based on fraudulent repairs; they should be substantiated, not just thrown around from hearsay, and I happen to have in my shop the last parts that was replaced and not paid for, as was customary with *** ***, she missed the last appointment that was set for repair verification, due to scheduling conflicts, we can work on vehicles, not schedules, she could not reconcile our working schedule with hers And vehicle rentals, it is the ***'s responsibility to provide for their transportation in the event of lengthy repairs, this vehicle, as was stated by *** ***, was damaged at a *** *** *** *** by having the battery installed backwards, and she was already filing claims for damages and transportation against them, I can understand some repairs can be frustrating, both for the mechanic and the ***, especially when they involve concealed electrical damages, although we didn't have a chance to conduct a repair verification tests I believe this vehicle was repaired the last time it was in my shop. But for all intents and purposes that's what warranties are for, feel free to give us a call and/or check your vehicle in for a warranty diagnostic/repair, and don't forget to bring in your invoice copies. Best regards. *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am not satisfied with this resolution due to the fact, I have taken my car in for over the last nine months to resolve something that could not be resolved by Fernando AutomotiveI have been shown where the alleged work was completed and I still have the same parts; in addition, no bolts were removed and pictures express how they are still in place with any documented markings on bolts at allNew repair shop looked up all part numbers and could not find any of stated parts on invoiceIn addition, I have taken the vehicle to Fernando Shop for the last nine months for the check engine light - every time I go their it is a new excuse to what the situation could be and he charges me for something or tells me he needs my vehicle for more daysIn which again I have to rent a car for longer days and he still has no resolution; however, another reason to why the check engine light is not working and charges me for somethingNew mechanic repaired my vehicle the first time around and did not understand why I was given the go around for nine monthsYes I did not go to the stated last appointment due to the fact after months is was not fixed and renting a vehicle again for another week and still no resolution was something I was not going to do after nine monthsIn regards to him stating that it was on my schedule, in reality it was his, I called several times to drop off my car and I was given the "Fernando has several cars in the garage already and wants to see if you could bring it next week because he wont have time to fix your car" in which would be the response I would get until I got a bring your car in he has roomThen I would have to rent a car find a ride to assist me to drop off my car and then Fernando will have my car for 3-days and still it would not be repairedI have had tune ups, my front bolt system changed and the pictures will express nothing has been changed in my vehicleThe car computer was damaged and was what I originally took to get repaired from Fernando; in which, is still the original piece - I found another *** who has gone through this with his auto shop onlineThis is something I believe is a constant practice by this individual, if you wish to speak with the new mechanic shop I will be more than pleased to give the Revdex.com their informationThe only things that *** insurance company paid for was the computer and nothing else, which was not even repaired and Fernando was paid forI will provide you with their information as well, and no further claims was submitted to them since the stated original repairs for my vehicle computer was done by Fernando.
So therefore, I have taken my car to this shop and nothing was repair:
*** ***
*** **
*** *** *** ***
** *** *** ***
*** *** ***
The last service that he charted me 300-that he stated was in relation to why the check engine was still on
*** *** ** *** ***
And agian I have receipts and *** card payments for these transactions and another shop repaired my vehicle in which they stated months was ridiculous and 4-was not neededI see he will not take the ethical solution and admit to his con; therefore, I will be taking him to court.
Regards,
Good morning! For starters I would like to state that every part we replace is properly documented on the invoice with the vehicle's VIN number it is ordered for, which is to say that I can provide receipts for all parts replaced showing the cross-referenced VIN, as for the validity
of claims for refund based on fraudulent repairs; they should be substantiated, not just thrown around from hearsay, and I happen to have in my shop the last parts that was replaced and not paid for, as was customary with *** ***, she missed the last appointment that was set for repair verification, due to scheduling conflicts, we can work on vehicles, not schedules, she could not reconcile our working schedule with hers And vehicle rentals, it is the ***'s responsibility to provide for their transportation in the event of lengthy repairs, this vehicle, as was stated by *** ***, was damaged at a *** *** *** *** by having the battery installed backwards, and she was already filing claims for damages and transportation against them, I can understand some repairs can be frustrating, both for the mechanic and the ***, especially when they involve concealed electrical damages, although we didn't have a chance to conduct a repair verification tests I believe this vehicle was repaired the last time it was in my shop. But for all intents and purposes that's what warranties are for, feel free to give us a call and/or check your vehicle in for a warranty diagnostic/repair, and don't forget to bring in your invoice copies. Best regards. *** *** *** *** *** *** ***