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Ferrara's Market

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Ferrara's Market Reviews (12)

Hello,Thank you for following up with us regarding [redacted]'s complaint.I confirmed that we have replied to [redacted]'s emails. Regards,Jennifer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Viggle/[redacted] has done absolutely nothing to address or resolve my issue.  The manner in which they respond to my complaints is actually quite insulting.In my latest complaint I stated that I had been having app problems but had not heard back from the company or been provided any help.  Like most of my inquiries and problems reported to them I did not receive a reply back in a timely manner.  I reported a problem and asked for help March ** and did not hear anything back until April *.  I reported another problem on March **.  After not hearing anything from them I followed up again on March [redacted].  I finally received a very generic, impersonal response on April [redacted] that did not even come close to addressing my problem.  In fact, the replies I received from Viggle/[redacted] on April [redacted] were e-mailed to me at 7:37 am that day.  I then received an e-mail response from the Revdex.com at 8:55 am stating that Viggle/[redacted] had given a response.  It's been proven, and I have documentation, of Viggle/[redacted] generally taking at least one week and sometimes as many as three weeks to get back to users.  And when they finally did, on April [redacted], the offered a very generic response and then e-mailed the Revdex.com right away to say they had "addressed" my concern.  The timing of that seems very suspect.  It seems to me that they e-mailed me and then followed up with the Revdex.com very shortly after that to claim that they had taken care of the issue.  It appears that they did not reply to me to help me, rather they replied so they could contact the Revdex.com back and say they did.In one of my inquiries I reported that their app wasn't working and therefore I wasn't getting points.  After almost a week I finally got a reply on April [redacted] that only said that there was a new version available and I should download it from the app store.  I had already downloaded that version a few days earlier.  Because of that their reply to me was utterly worthless.  I am sick and tired of the way Viggle treats their users.  They're making plenty of money off us from advertising dollars yet I have been treated very poorly by them.  Once again, I do not accept the response from Viggle and will not accept one until they fix their app so it's a more reliable app that works most of the time (I am currently having many problems today checking in.  I contacted them at 11 am and am curious to see when I will here back on that one).  I will also not accept their response until they treat their users better.  Their replies are generic and pathetic.  You can tell from their replies that they're not really looking into or concerned with user issues.  I have plenty of e-mail replies from them I can provide to prove this point.Viggle, since I know you'll read this, you know exactly what the problem is.  Fix your app and treat your users better.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for forwarding [redacted] complaint to us for response and resolution.[redacted] was contacting us using an old Contact Us web form that was no longer monitored. The auto-response stated to contact us at [redacted], but he may not have read through that...

auto-response.Our Customer Service team has contacted [redacted] and we verified that he converted his Viggle account to [redacted] and that he has been successfully using the new Viggle application. Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile number. More than one account has the name [redacted] and same DOB. There are 10 accounts. This is a violation of our Terms of Use. We will not reply to another correspondence regarding this matter. [redacted]Sincerely, Jennifer M[redacted]VP, Customer ServiceViggle, Inc.

Hello [redacted],Thank you for forwarding [redacted] complaint to me for response and resolution. Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app.  Viggle does not charge consumers any amounts for...

downloading or using the application.When redeeming for rewards, customers must authenticate by entering a valid mobile number or prepaid mobile number so that a verification code can be sent via SMS text message. This process is required as a fraud-prevention and customer security measure.[redacted] account was deactivated because the mobile number she entered during the reward redemption process was associated with five other accounts, three of which are registered with addresses in multiple states. This activity triggered a fraud alert and the accounts were automatically deactivated. I reactivated these accounts as [redacted] claims in this complaint to the Revdex.com that these five accounts all belong to family members.Gift cards are released during primetime TV hours in all US time zones. We have customers on the west coast and in Hawaii, and we do need to make sure gift cards are available during their primetime TV hours. Our rewards team has a schedule which ensures gift cards are available equally across all time zones.Sincerely,Jennifer M[redacted]VP, Customer ServiceViggle

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My accounts have been reinstated.With Regard to the giftcard release, perhaps Viggle should take another look at the ORDER/ROTATION the cards are released. The same 3 cards are released each day from Sunday to Friday.  Last week they were [redacted] released at approx the 8pm ET hour each day, [redacted] at approx 11pm ET each day and [redacted] at approx 2AM ET each day. At no time was [redacted] or [redacted] released for the East Coast to redeem (unless I stayed awake half the night). That was the gist of the giftcard complaint. The cards should be rotated during the week for each time zone to redeem.Thank you for all your assistance. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received an email saying they merged my account but there was no change in point balance or if there was a change it was extremely negligible. I contacted them regarding this immediately and still have not received a response. Also they claim I sent an email to an account that was no longer monitored but that's where they directed me to contact after I had attempted to contact on social media after not reciving any responses when contacting directly through the app. This is not resolved. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for forwarding [redacted] complaint to us for response and resolution.Viggle was acquired by Perk on February *, 2016. Perk's customer support team can be reached via email using the address, [redacted], or any email sent to [redacted] will be automatically...

forwarded to Perk's customer support team. The former Viggle website was disabled when Viggle was acquired by Perk, which is why [redacted] would see an error page if he was using old links. Perk's customer support team is available to handle any inquiries or troubleshooting [redacted] may require.Sincerely,[redacted]

Dear [redacted], Thank you for forwarding [redacted]’s Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on the app. Viggle does...

not charge consumers any amounts for downloading or using the application.We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.com. The points required to redeem these rewards are published and consistent. We release a limited quantity of gift cards for customers to redeem with points each night, when inventory permits. Our customers may also use points to enter many different sweepstakes for cash and electronics.I searched for an account with the email address [redacted] but was not able to locate an account registered with that email address in our system. There is also not any history of an email from that address sent to us in our Customer Support email management platform. As a result, I cannot validate that [redacted] has contacted us previously. Every email we receive is replied to within 24 hours.Assuming [redacted] is a Viggle customer, she would have had to agree to our Terms and Conditions when she registered. Our Terms and Conditions state: You may redeem your points for merchandise, gift cards, sweepstakesentries, instant win plays, offers or other rewards listed in our RewardsCatalog, while supplies last. To redeem points in your Viggle account for areward, visit our Rewards Catalog at any time. The Rewards Catalog contains thecurrent list and description of available rewards, as well as the number ofpoints necessary to obtain each reward. We reserve the right to change the RewardsCatalog without notice, and we do not guarantee the availability of anyparticular reward.We truly regret that [redacted] is not satisfied with the current rewards catalog. We will continue to experiment with our rewards catalog to find the right balance to satisfy all of our customers. Our digital rewards are highly popular and compatible with the Viggle’s company mission of making entertainment more rewarding. Regards, Jennifer M[redacted]VP, Customer ExperienceViggle

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