Ferrari Of Seattle

We take customer service here at Ferrari and Maserati of Seattle seriously and we're sorry he feelsthis way.The cause f his service visit was a non-Maserati tracking device that he did not disclose to havebeen installed at the time of drop offOnce our team diagnosed that the cause was a non-Maserati.component, the client was advised of the situation, the cost to complete the repair and why it wasnot covered under Maserati' warrantyHe understood the situation, approved us to perform therepair for the cost expressed and we collected payment in full from him when the car was pickedup by him at our dealership.We take pride in the work we do, and would like him to feel confident in his service experienceIfhe would like to come into the store, to further discus the facts and each step of the process, wewould be happy to have a personal appointment with him.Sincerely, Tino P [redacted] Vice President &General Manager

We take customer service here at Ferrari and Maserati of Seattle seriously and we're sorry he feelsthis way.The cause f his service visit was a non-Maserati tracking device that he did not disclose to havebeen installed at the time of drop off. Once our team diagnosed that the cause was a...

non-Maserati.component, the client was advised of the situation, the cost to complete the repair and why it wasnot covered under Maserati' warranty. He understood the situation, approved us to perform therepair for the cost expressed and we collected payment in full from him when the car was pickedup by him at our dealership.We take pride in the work we do, and would like him to feel confident in his service experience. Ifhe would like to come into the store, to further discus the facts and each step of the process, wewould be happy to have a personal appointment with him.Sincerely,
Tino P[redacted]Vice President &General Manager