FerrellGas Company

I am rejecting this response because: I had started a complaint earlierThere was a response that the business "felt that it was all cleared up with me" but they failed to respond to my email which I felt was a fair cost for a terrible experienceTo summarize the service I contacted the company because my ac was not functioningWhen I contacted them I specifically told them my main point was to have someone to talk to about a future upgradeI also told them exactly what I felt was wrong with the unit (I was correct)They came to my residence without notifying me and startled my wifeThe technician "fixed" the problem and the AC ran for approximately minutes before blowing a fuseNoted that they put a volt fuse in a system that had been working on a ten volt for yearsThe technician left a mess on my roof and the billl was astronomical in my opinionI contacted the owner to discuss my issues and she did not have technical experience and when describing the charges she explained that markups were due to business expensesShe further stated that I would better understand if I had run a business which is interesting because I haveFound it to be insultingThe mark up for the fuse, which blew out in a very short time was cost = apron cents to dollarsThe cost of the transformer that I told them likely needed to be replaced was cost=aprox dollars to They charged dollars for the trip stating that is the standard feePer my wife he was there for about minutesI was not satisfied with the call and I replied that I felt the cost of the partssomething around dollars and the trip fee was fair, as again the main point was to be there in personI was not happy with the percent discountI stated that something along the lines of for parts and wasted trip would be fairThe response did not reflect my opinionToday I have received a past due bill, with no changes and a late fee, totaling dollars for in my opinion a very bad experienceI feel that is fair and that is what I am going to payFrom there I feel I should start warning others about a small town business with seemingly poor PR skillsSorry if this sounds harsh but it is just asinine to me that a company that didn't provide what they say and didn't do it correct the first time would charge an unhappy customerMy business model included savings for this so that people remain happyMy best ***

I am rejecting this response because: I had started a complaint earlier. There was a response that the business "felt that it was all cleared up with me" but they failed to respond to my email which I felt was a fair cost for a terrible experience. To summarize the service I contacted the company because my ac was not functioning. When I contacted them I specifically told them my main point was to have someone to talk to about a future upgrade. I also told them exactly what I felt was wrong with the unit (I was correct). They came to my residence without notifying me and startled my wife. The technician "fixed" the problem and the AC ran for approximately 15 minutes before blowing a fuse. Noted that they put a 3 volt fuse in a system that had been working on a ten volt for 5 years. The technician left a mess on my roof and the billl was astronomical in my opinion. I contacted the owner to discuss my issues and she did not have technical experience and when describing the charges she explained that markups were due to business expenses. She further stated that I would better understand if I had run a business which is interesting because I have. Found it to be insulting. The mark up for the fuse, which blew out in a very short time was cost = apron 50 cents to 13 dollars. The cost of the transformer that I told them likely needed to be replaced was cost=aprox 30 dollars to 117. They charged 88 dollars for the trip stating that is the standard fee. Per my wife he was there for about 45 minutes. I was not satisfied with the call and I replied that I felt the cost of the parts. something around 31 dollars and the trip fee was fair, as again the main point was to be there in person. I was not happy with the 10 percent discount. I stated that something along the lines of 119 for parts and wasted trip would be fair. The response did not reflect my opinion. Today I have received a past due bill, with no changes and a late fee, totaling 196.20 dollars for in my opinion a very bad experience. I feel that 119 is fair and that is what I am going to pay. From there I feel I should start warning others about a small town business with seemingly poor PR skills. Sorry if this sounds harsh but it is just asinine to me that a company that didn't provide what they say and didn't do it correct the first time would charge an unhappy customer. My business model included savings for this so that people remain happy. My best [redacted]

During our phone conversation on August 30, 2017, before I ever received the above email, I explained the charges, apologized, told Mr. [redacted] I would have someone come clean up the wires, and offered to send someone out to discuss further options and he declined.  At that point I was under...

the impression he was content.  I then received his above email, responded and offered a discount.  I really thought this issue was resolved!       [redacted]