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Reviews Propane, Natural Gas Companies Ferrellgas

Ferrellgas Reviews (46)

October 6, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] - Revdex.com Complaint ID: [redacted] Dear Mr [redacted] : I am writing in response to Ms [redacted] ’s consumer complaint Our local Customer Service Manager informs me that we filled Ms [redacted] ’s leased tank on Friday, September 19, She called in the following day - Saturday September 20, stating she smelled gas Our service technician was dispatched her to home that same day and found the handle on the leased tank leaking He made the repair which stopped the small leak The service labor fee for our service call was removed from Ms [redacted] ’s account on September 25, when our Manager returned from vacation Ms [redacted] was informed on September 30, that the service fee was being removed On September 30, our service technician went back to Ms [redacted] ’s home to make sure there were no further leaks Ms [redacted] accompanied our service technician when he was there, and verified for herself that the system was tight The only charges that remain on Ms [redacted] ’s account are the for the actual propane delivery Based upon the information stated above, we have resolved Ms [redacted] ’s consumer complaint Thank you for bringing her concerns to our attention Sincerely, [redacted] Paralegal

October 27, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – Complaint # [redacted] Dear Mr [redacted] : A review of Mr [redacted] ’s account reveals he commenced services with us in November 2004; he has chosen “will call” delivery service with Pay-in-Advance payment terms Mr [redacted] pre- paid for his delivery, as his payment terms are Pay in Advance; and the delivery was routed for 10/ It appears that Mr [redacted] cancelled the order on that same day His account was updated to reflect the cancelled order; however, the refund request was not completed internally, for which we apologize Mr [redacted] ’s credit card refund is in process and should be back on his card within business days We appreciate Mr [redacted] ’s patronage and appreciate him bringing this matter to our attention Sincerely, [redacted] Paralegal

My mom's address is the one I have listed under my name I used my name because I was doing it on her behalf Her name is [redacted] ***Her phone number is ###-###-####

October 17, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – Complaint ID: [redacted] Dear Mr [redacted] : Ms [redacted] ’s leased propane tank was picked up on October 7, We apologize for the delay she experienced Ms [redacted] will be receiving a refund for gallons of fuel, based upon our Company’s refund policy Ms [redacted] was not charged our usual and customary service fees for the tank pickup and pump out, due to the delay in removing our equipment Thank you for bringing Ms [redacted] ’s concerns to our attention Please contact me if you have questions Sincerely, [redacted] Paralegal

We are sorry for [redacted] incidentWe do not have any details of this incident, but we are willing to accommodate the customer to his satisfactionThank you

March 23, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – Complaint ID [redacted] Dear Mr [redacted] : I am writing in response to Ms***’s consumer complaint A review of Ms***’s account reveals she commenced services with Ferrellgas in November She leases a 500-gallon propane tank and has chosen “will call” delivery service, with Pay-in-Advance payment terms If a customer has chosen “will call” delivery service, we will not deliver propane until our customer calls and requests a delivery The Ferrellgas Customer Agreement states that “will call” customers should call not less than five (5) business days prior to the date they anticipate needing propane If a customer should call with less than five (5) business days’ notice, we may not be able to meet their schedule We may also impose additional delivery charges (as set forth on the Current Charges List), and customers may incur additional costs associated with retesting their System We suggest that ‘will call’ customers call us when their tank reaches thirty percent (30%) capacity If a customer has chosen “Pay-in-Advance” payment terms, payment must be secured prior to generating a fuel order On February 19, 2015, Ms [redacted] ordered and submitted payment for gallons of fuel She indicated the tank was at 7% capacity when the order was placed The fuel delivery was completed on February 24, which was three (3) business days following receipt of her order In the future, we would recommend that Ms [redacted] monitor her fuel usage and contact us when the tank reaches thirty percent (30%) capacity This will allow ample time for the delivery to be placed on a route and will eliminate out of gas situations and/or incurring emergency delivery fees Thank you for bringing Ms***’s concerns to our attention Please call if you have questions Sincerely, [redacted] Paralegal

October 22, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – Complaint ID: [redacted] Dear Mr [redacted] : A review of Mrand Mrs***’s account reveals they commenced services with us in August 2013, when Ferrellgas acquired VanAndel Propane On September 6, we were asked to remove our propane tank, as the ***s were terminating service and going with another propane supplier The tank pickup was completed in early October and a gas measure was taken A refund check in the amount of $is in process for the credit remaining on the account, less tank pick up fees The Ferrellgas Customer Agreement for Propane Safety and Equipment Rental, which our residential customers are a party to, states the following in regards to Effect of Termination: V GENERAL TERMS APPLICABLE TO ALL SERVICES, MAINTENANCE, INSPECTION, TESTING AND REPAIR Effect of Termination If Service is terminated you will be charged a “tank picharge” and other applicable charges as set forth on the Current Charges List as in effect at the time of termination You may be entitled to a credit or refund for any Propane which remains in the Tank subject to tank pump out and pickup charges and other charges specified in our Current Charges List Ferrellgas believes it is reasonable, and common in the industry, to charge customers for service work, including the labor involved in tank pickupsFlat fees for service work are designed to provide a reasonable estimate to consumers and to cap costs for those customers whose tank removal involves significant labor Mrand Mrs [redacted] were mailed our Customer Agreement shortly after commencing services with us Thank you for bringing the ***’s concerns to our attention Please call if you have questions Sincerely, [redacted] Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just received an email from the Revdex.com assuming this complaint was resolvedI want to assure you that it was notI have been told that people were out of town and basically blown off since submitting the complaintI last spoke to a female who advised her boss was out of town but could send me a coupon for a refillI let her know that this as unacceptable and not the outcome I desiredIt is obvious this company is just trying to blow me offI still have the rusty tank and am only still asking for a spare tank in the event I receive another empty tank during a refill Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 25, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – Complaint # [redacted] Dear Mr [redacted] : I am writing in response to Mr [redacted] ’ consumer complaint related to his recent Blue Rhino cylinder purchase We are sorry to hear that his grill bottle exchange at the local [redacted] store was less than satisfactory Our Blue Rhino Customer Care team will be contacting Mr [redacted] to discuss his concerns Mr [redacted] may also contact Blue Rhino directly at ###-###-#### Thank you for bringing his concerns to our attention Sincerely, [redacted] Paralegal

March 25, Mr [redacted] Revdex.com of Greater KC Subject: [redacted] – complaint # [redacted] Dear Mr [redacted] : A review of Mr***’ account reveals he first contacted us on February 20, to advise he was switching to natural gas, and requested that our leased propane tank be picked up The tank pick up was completed on March 13, at no cost to our customer Thank you for bringing Mr***’ concerns to our attention We appreciate his past patronage and wish him well Sincerely, [redacted] Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the time frame from which the order was placed and payed for is unacceptableThis makes two years in a row this has happened and something needs done about the way they treat their customersThey have their employees lie to the customers saying that their management has no contact line and cannot be reached yet after calling four times in a row they can magically connect you to themThey are very poor at customer service and this will be my last year as their customer Regards, [redacted] ***

March 18, 2015 Mr. [redacted] BBB of Greater KC Subject: [redacted] – Complaint ID: [redacted] Dear Mr. [redacted] : Thank you for passing along Mr. ***’s recent communication to your agency. Ferrellgas takes pride in offering superior customer service; therefore we appreciate Mr. ***’s feedback regarding his experience with our Company. As stated previously, it is noted that inclement weather as well as high demand for fuel deliveries caused many delays in the area during the time period referenced. We apologize for the delay that Mr. [redacted] experienced in receiving his January delivery, however, we must make prudent judgment calls regarding the risks involved in sending our personnel out on the road when weather conditions are less than favorable. Our Customer Agreement for Propane Safety and Equipment Rental states the following in regards to this subject: “We may refuse to provide service if we believe we cannot safely make delivery due to conditions on or approaching your property, including unsafe road conditions ” Thank you for bringing Mr. ***’s concerns to our attention. Sincerely, [redacted] Paralegal

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10518966, and find that this resolution is satisfactory to me.
Regards,
Jesse Boles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I agree completely with not sending their workers out on bad roadsI also agree with the demand of gas during bad weatherHowever, I don't agree with how I was treated by them as far as serviceIf they would had delivered within the 7-business days like they was suppose too it would've been fineDuring that period there was no bad weather or anything for that matter for the delivery to be lateThey didn't bring it so I ran out because bad weather arrived going on the third week after the order was placedThis makes years in a row this has happenedThey care nothing about their customersNo one I know in my area is satisfied with themThen because of their screw up I have to pay more out of my pocket to keep my cylinders filled until they decide to show upIf I am going to have to do this then I DONT NEED THEIR SERVICE!!! That's why I pay them! So in the end I'm out of close to a couple hundred dollars that I could've saved myself by just getting my own fuelThat's not counting the extra cylinder I had to purchase so I wouldn't run out when I had to fill my other oneSo no I'm not satisfied with any of their responses and from the way it looks I never will beSo as far as I'm concerned they have just lost a $costumer per year.
Regards,
*** ***

I applied for a rental through Valley Fair Realty and received a letter in the mail citing "Poor or insufficient housing history and/or references" I disagree with this because I don't have much of a history and in turn references much less poor onesI lived with family for most of my adult life, moved in with a boyfriend who was abusive and an addict, thus causing an eviction, (he controlled the money) I left him and have been on my own in the same residence for nearly yearsTo me, that shows stability and responsibility Valley Fair rents several apartments on the two worst streets in town known to crime which include gang members, drug addicts and other types of crime but they couldn't rent to me, someone who made 3x the rent, had an excellent rental reference for the last years and is an avid volunteer in our community I feel discriminated against for some reason

March 31,
Mr*** ***
Revdex.com of Greater KC
Subject: *** *** ***
Complaint ID: ***
Dear Mr***:
I am writing in response
to Mr***’s consumer complaint.
The account which is the subject of this consumer complaint is listed under the name “*** ***”. *** *** *** is not the account holder, nor is *** listed as a contact on the account. Therefore, the information I am able to provide in response to this complaint is limited
Customers who have chosen “will call” delivery service should order fuel when their tank’s gauge reaches thirty percent capacity (30%). This allows ample time for the delivery to be placed on a route, and will eliminate out of gas situations, or customers incurring emergency delivery fees.
Mr***’s complaint is regarding an untimely fuel delivery. In reviewing our records, it is noted that inclement weather and snowy road conditions caused many delivery delays during the time period referenced.
We apologize for the delay Mr*** experienced; however, we must make prudent judgment calls regarding the risks involved in sending our personnel out on the road when weather conditions are less than favorable. Our Customer Agreement for Propane Safety and Equipment Rental states the following in regards to this subject: “We may refuse to provide service if we believe we cannot safely make delivery due to conditions on or approaching your property, including unsafe road conditions…”
Thank you for bringing Mr***’s concerns to our attention.
Sincerely,
*** ** ***
Paralegal

To home it may concern:
My family is complaining about the way Valley Fair Realty handle this problem they lock out rent money 1,
The ower came to our door an in form us that he wasn’t renewing our lease, an told us we would have to move
There was a home around the corner that became available to us to move around the cornerBut we have to come up with 3,1,deposit 1,rent
Me an my sister did a work throw the house some of the behind we missing in the doorThen were no curtain on the window in the living roomSo I took them down when we movedI clean the refrigerator the refrigerator wasn’t brain new so it wasn’t in the best of shape
Where I went wrong is by not taking pictures
If you look at when we move in we moved of two month before our lease was up
We didn’t clean the carpet because we wanted to get all the furniture our first
But but you look at the amount they said the paid $supplies + labor
Carpet repair in bed room closet was like that

March 20,
Mr*** ***
Revdex.com of Greater KC
Subject: *** ** ***
Complaint ID: ***
Dear Mr***:
Mr***’s complaint is
regarding an untimely fuel delivery from February 2015. In reviewing our records, it is noted that inclement weather and snowy road conditions caused many delivery delays during the time period referenced.
We apologize for the delay that Mr*** experienced, however, we must make prudent judgment calls regarding the risks involved in sending our personnel out on the road when weather conditions are less than favorable. Our Customer Agreement for Propane Safety and Equipment Rental states the following in regards to this subject: “We may refuse to provide service if we believe we cannot safely make delivery due to conditions on or approaching your property, including unsafe road conditions…”
Thank you for bringing Mr***’s concerns to our attention.
Sincerely,
*** ** ***
Paralegal

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Address: 8070 Industry Rd, Colorado Springs, Colorado, United States, 80939-9723

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