Ferringway Resort Condominiums

First I am very sorry for this guests experience Ferringway Condos, as an independent property has a repeat guest rate of 38% which is quite high, in particular as a non-franchise When the occasion arises that we have a guest disappointed with their accommodates we make every attempt possible to resolve the issues whether that means relocating the guest to another condo or solving the problems that exist in the property I have met with all staff and no one was aware this guest was dissatisfied until the day of departure when they completed their comment card Had anyone in the office been made aware of the problem during the stay we would have done whatever we could to satisfy them.Each condo at Ferringway is individually owned and decorated This is clearly indicated on our website We do not dictate décor to each owner As an example, we do not mandate appliances or furnishings be replaced that might be dated If they are in presentable and fully operational condition we feel it is the Owners call as to the style they choose to carry through the property I am unable to explain the bounce backs of emails or the telephone disconnect Not knowing for certain what email address has been used I cannot say for certain although I have tested each of our email addresses and none have bounced back Additionally, none of the staff recall receiving any phone calls from this guest after their departure I have gone back through our caller ID and have not found the telephone number we have associated with the record.I am not able to issue a refund on this reservation since we were not given the opportunity to correct these problems during their stay I will extend a three night complimentary stay, based upon availability, at anytime during the next year Starting today, September 12, Sincerely, Vicki A***Manager

Complaint: ***
I am rejecting this response because: They fail to address the condition of the unit and my actual complaint, I did not file a complain about the decorations. Old ragged and dirty carpet that my child could not crawl on, mold in the bathroom and bugsAlso nothing is mentioned of the loud plumbing that was disruptiveThere should be a record of a complaint because when I called for trash bags I was told that it was not my maid service day and also was told the manager would not be back until the next day to address the issue. I do not feel like I should have to change my vacation plans bc of the managers schedule. On the first day there I called to ask for crib because it was not in the room as arranged, I am sure there is probably no record of that, but it does not mean it did not happen, I applaud you for your return rate, however that is just telling me that my issue is downplayed because others that may have received a unit like pictured and in better condition returnedI do not want to stay three nights with because I could get stuck in the very same conditions that was provided to me the first timePlease see attached pictures of the unitWhat about the mold, bugs and old dirty carpet
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

First I am very sorry for this guests experience.  Ferringway Condos, as an independent property has a repeat guest rate of 38% which is quite high, in particular as a non-franchise.  When the occasion arises that we have a guest disappointed with their accommodates we make every attempt...

possible to resolve the issues whether that means relocating the guest to another condo or solving the problems that exist in the property.  I have met with all staff and no one was aware this guest was dissatisfied until the day of departure when they completed their comment card.  Had anyone in the office been made aware of the problem during the stay we would have done whatever we could to satisfy them.Each condo at Ferringway is individually owned and decorated.  This is clearly indicated on our website.  We do not dictate décor to each owner.  As an example, we do not mandate appliances or furnishings be replaced that might be dated.  If they are in presentable and fully operational condition we feel it is the Owners call as to the style they choose to carry through the property.  I am unable to explain the bounce backs of emails or the telephone disconnect.  Not knowing for certain what email address has been used I cannot say for certain although I have tested each of our email addresses and none have bounced back.  Additionally, none of the staff recall receiving any phone calls from this guest after their departure.  I have gone back through our caller ID and have not found the telephone number we have associated with the record.I am not able to issue a refund on this reservation since we were not given the opportunity to correct these problems during their stay.  I will extend a three night complimentary stay, based upon availability, at anytime during the next year.  Starting today, September 12, 2015. Sincerely, Vicki A[redacted]Manager