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Fesco Fence, Inc.

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Reviews Fesco Fence, Inc.

Fesco Fence, Inc. Reviews (3)

this job was completed by us on 4-**- On 4-**-Allen the project manager for this job received an email from *** *** with punch list items, one concerning this gate and the other related to the installation of the chain link in the back this was a difficult installation to
keep close to the ground to keep the neighbors dog out due to the hilly terrain on 5-*-the same crew that worked on the initial installation returned to the *** residence and took care of the punch list items and even added tension wire to the bottom of the rear chain link at no additional charge to *** ***.on 5-**-Allen was contacted again by *** *** concerning the right side gate latch on 5-**-the same crew returned to adjust the latch.that was the last we heard from *** *** until seeing this complaint on 6-**- project manager Allen himself went to the *** residence on 6-**-with a new latch and replaced the defective part he found on the latch unfortunately in our previous trips our crew adjusted the latch and was treating the symptoms and not the cause we try our best to be prompt and provide excellent service for our customers we tried calling *** *** a number of times since then but have not yet gotten him if there is anything else we can do please call

the project manager for [redacted]'s job is Allen and he went to the residence on 7-**-16.  he remounted the latch with new components and it operated smoothly and efficiently.  on 7-**-16 Allen met [redacted] at his residence to show the latch operated correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The latch has not been fixed - Fesco did come out on the [redacted] but the handle is hanging on to the door by two loose screws and the lock still doesn't work.  Its worse than before and looks terrible. I really can't understand why this can't be replaced/fixed after 3 months.In regards to not bring notified about the issue, nothing can be further from the truth.  I have emailed on the following dates with followup emails from Fesco noted:4/**, 4/** (fesco email response), 5/** (fesco email response), 5/** (fesco email response), 5/**, 5/**, 5/**, 6/** (fesco email response), 6/** (fesco email response) and finally 6/**.  I think I've been extremely patient about this whole issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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