Festival Foods

I am tired of going to this place and getting outdated and spoiled food when I bring it home. Not to mention we are asked to either self check-out and/or self-bag. I had about 25 items and went to a line where the "not her fault" gal tells me kindly before loading my items on the conveyor that this was a self-bag lane. So I continued because the other lines had already accrued several people and it would have taken me more time to wait in line...again. There was a male employee walking around lprepping and opening bags at the self-check outs for future customers yet they had maybe 1 person self-checking. THAT IS ALL THE YOUNG MAN WAS DOING! Hard labor I guess? The store was not busy at this time. I find it very frustrating that these placeS provide such horrible customer service like this. When a store is not busy, there is absolutely NO reason these young kids OR ANY WORKER can't get to the conveyor and bag groceries while they are doing nothing else. I don't care if it is a self-bag lane. Then after I labeled the check-out gal as kind, she made me walk back towards her to get my receipt while I'm on the other end bagging my own groceries. I am done with Festival. It has become the worst store in this area since they came over. I live 2 blocks from the store, but I will drive to Metro or Aldi to do my business. I do know those places also do self-check, but at least they offer many lanes with employed people and still have people working there. I refuse to check my own groceries, bag them and pay you full price for your out-dated, expired groceries. You are crooks. Hope you fail miserably and the store ends up closing. Which I don't doubt it will at the rate they are going. Super disappointed. Done shopping at Festival. I bet the big top people are making a pretty 6-figure income. I could go on! And they probably don't shop at their own store. Good riddens!

I went to festival to purchase some almond milk- I was not wearing my glasses- made the purchase and the next day I had a bowl of cereal .. a couple hours later I had major bowel problems-- next morning I checked the expired date on the almond milk and it was stamped two weeks prior. Not a happy customer.

I went to Festival Foods in Onalaska, WI (1260 Crossing Meadows Drive) on Wed. 6/15/16. I walked in front of the customer service area and there was one male attendant behind the counter who observed me passing in front of him. I went to the Post Office Service area and arrived there at 5:44 pm. The attendant did not acknowledge my presence at the counter nor did he look in my direction. I waited 2 minutes before a customer arrived at the "express line" whom he started to service. The customer pointed my way and only then did the male attendant (Zack) attempt to provide service. I asked to speak to his supervisor and he referred me to Jackie. I explained the actions of Zack and she started to make excuses for him (new hire). I asked to speak to her supervisor and was referred to Dan [redacted]. Dan listened to the information. He referred me to Bob [redacted] and gave me his business card. Nothing was accomplished and I exited the store feeling that this business is NOT operating for the benefit of the customer. This store operates as if it were a "bureauocracy" or a non-profit agency.

Entered the Bakery at Festival Foods and decided I'd like a bagel. There were no plain bagels left in the display cabinets so I went to the counter and asked if they had any more. The employee then said, "Oh, I can get some more out of the FREEZER if you'd like". My response was, "Excuse me? The freezer?". Her response was, "Yes, all our bagels come into the store frozen". After politely telling the employee, "No thanks" and walking away I was just in shock.
This is a clearly labeled BAKERY. It is without any doubt in my mind IMPLIED that all products being sold out of this area are FRESHLY baked daily unless otherwise labeled or located in the fridge/freezer section. I find it completely unacceptable they are selling products that were previously frozen and shipped to their location from who knows where without a single sign anywhere stating that fact. Simply being in the bakery section implies freshness, knowingly not delivering on that is just as dishonest as any other business practice such as bait-and-switch. Not only are the bagels in the bakery section they are part of the primary display wall also filled with donuts and other goodies.
While I find some of their other practices such as the deli pre-slicing nearly everything they sell then giving you attitude when you ask for fresh product to also be unacceptable, atleast you can see the product there and they aren't trying to hide what they are doing to ruin their own business. The bakery situation though is as dishonest as it gets.
A sign needs to be placed on any and all product placed in the bakery section specifically stating if it was previously frozen and shipped to the store. If that sign existed I would have simply walked on by and not had to talk to an employee who was visibly embarrassed to tell me the truth.