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Fetal Vision Imaging

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Fetal Vision Imaging Reviews (2)

March 15, 2017To whom it may concern:This is in response to a complaint filed to your bureauWe, Fetal Vision imaging, are a fee for service companyThe person complaining was in to our facility to see her babies with us on Feb 25, We performed the ultrasound session and gave this person an opportunity f?r a complimentary revisit because there was potential to obtain better images if the babies moved into a more favorable positionThe customer left our facility, immediately posted a glowing star review on [redacted] about our business, stating how accomodating we were and how it was agreat experience.On Tuesday Feb 28, we recieved a phone call from the client stating that she wasn't coming back in for the revisit and she wanted a refundShe stated she went somewhere else closer to her on Feb 27th, after coming to us on the 25thThat is certainly her prerogativeIt was explained to the client, that the service was already performed, and if she declined the complimentary revisit, she would be mailed all materials from her ultrasound sessionAll materials from the ultrasound session were mailed to the person March 6thWhen she was informed that we do not offer refunds, she decided to berate us on the phone and social media, personally attacking our staff, changed her star review to a star review and proceeded to slander our business for a service that was performed.Attached is a copy of the forms the client signed when she came to our office prior to her ultrasound session as well as copies of the materials that were sent to the client and a confirmation of deliveryThe form explains in full detail our policies and standards of practice, none of which were violatedShe was scheduled for a 20-minute ultrasound SessionA minute ultrasound session was performedWe do not even offer 45-minute sessions as this person statesShe decided of her own accord to go to another facility for the same service we had already providedThat's her choiceOnce the client was reminded about the waiver she signed and that we do not issue refunds, she decided to slander us from a both a professional and personal standpointAs far as we are concerned, the service was performed, the client received her materials despite her fabrication of facts and slanderous actions towards usWe are currently speaking to council regarding the slanderous actions by this person of our good name.Respectfully,John H

March 15, 2017To whom it may concern:This is in response to a complaint filed to your bureau. We, Fetal Vision imaging, are a fee for service company. The person complaining was in to our facility to see her babies with us on Feb 25, 2017.  We performed the ultrasound session and gave this...

person an opportunity f?r a complimentary revisit because there was potential to obtain better images if the babies moved into a more favorable position. The customer left our facility, immediately posted a glowing 5 star review on [redacted] about our business, stating how accomodating we were and how it was agreat experience.On Tuesday Feb 28, we recieved a phone call from the client stating that she wasn't coming back in for the revisit and she wanted a refund. She stated she went somewhere else closer to her on Feb 27th, after coming to us on the 25th. That is certainly her prerogative. It was explained to the client, that the service was already performed, and if she declined the complimentary revisit, she would be mailed all materials from her ultrasound session. All materials from the ultrasound session were mailed to the person March 6th. When she was informed that we do not offer refunds, she decided to berate us on the phone and social media, personally attacking our staff, changed her 5 star review to a 1 star review and proceeded to slander our business for a service that was performed.Attached is a copy of the forms the client signed when she came to our office prior to her ultrasound session as well as copies of the materials that were sent to the client and a confirmation of delivery. The form explains in full detail our policies and standards of practice, none of which were violated. She was scheduled for a 20-30 minute ultrasound Session. A 27 minute ultrasound session was performed. We do not even offer 45-60 minute sessions as this person states. She decided of her own accord to go to another facility for the same service we had already provided. That's her choice. Once the client was reminded about the waiver she signed and that we do not issue refunds, she decided to slander us from a both a professional and personal standpoint. As far as we are concerned, the service was performed, the client received her materials despite her fabrication of facts and slanderous actions towards us. We are currently speaking to council regarding the slanderous actions by this person of our good name.Respectfully,John H

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Address: 1609 Woodbourne Road #202B, Levittown, Pennsylvania, United States, 19057

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