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Fetaldoppler.net

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Fetaldoppler.net Reviews (1)

This customer ordered a AngelSounds Fetal Doppler JPD-100S in Green on Sat Jul 9 06:58:38 CST 2016 and the order was processed on Mon Jul 11 08:50:00 CST and shipped later that same day. The customer received the package on Jul 14 4:10 PM CST.  Then we get an email, the first and...

only contact after the purchase was made and they state they did not receive the Ultrasound transmission Gel with their order. This item is automatically included in every fetal Doppler package because it is a Free gift with the purchase, we do not send Fetal dopplers with out them. We have a policy in place to protect us, the seller. Many people will contact us long after their order is received, stating they have not received their items and it almost all the time is the Free Gel "they did not receive".  We give our customers the right to let us know their order is not correct. Our policy is to give them 7 days to let us know if their order was not compete after being delivered. We feel this is plenty of time to open and examine the contents of a much anticipated package, this is a baby product for a mother. This customer contacted us an entire month, exactly to the day, after they received their order stating they had not received their free gel. We simply explained our policy to this customer and she was upset. Our statement followed by Her statement below: "HiOur policy states, You have 7 days to claim that your order is not complete after the delivery date. Thank you,[redacted]" " That's not very nice to do to your customers, especially expecting parents, and not a great way to get recommendations for future customers. Also, it is illegal to take someone's money and not send what was purchased so I'm not sure how valid that policy is.  How hard is it to send a bottle of gel?"  If you purchase something in a store and get home to find that there is something missing inside, would you wait a month to return to the store to inform them?

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Address: 1616 Barclay Blvd, Buffalo Grove, Illinois, United States, 60089-4523

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