Fetch Dog Daycare and Grooming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseFetch's response continues to show their lack of compassion and responsibilityThe lies also continueFirst of all, I have [redacted] 's phone record on showing that Steve T [redacted] called us at 2:pm to pick [redacted] up and not 3:as he statedSecondly, Bryant NEVER offered me reimbursement of the vet's billThe most he ever offered was $I can't believe that they would blatantly continue to twist the truth for the benefit of their reputation and businessVery sad.....hopefully in the near future, laws will be required to have these grooming businesses licensed! Edward Fahey In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com, I am sending in this response to the complaint filed by [redacted] ***, customer experience information ID # [redacted] Thank you for allowing Fetch Ventures LLC and its owners/operators to respondHello, my name is Steven T [redacted] , owner and dog groomer at Fetch Dog Daycare and grooming, located in [redacted] ***First, we would like to state that it is Fetch's goal, as a small business, to provide the utmost care, love, and respect to all dogs and their human "parents." We have for the past Two years, and will always, pride ourselves on this higher level of careThis is because we all here at Fetch are first and foremost dog owners, and dog LOVERSIt is our job, duty, and love of this business to not only care for up to daycare dogs, but also to provide successful grooming servicesEvery dog, no matter what the case, is handled with patience and kindness, and it is our mission to treat every dog who comes into Fetch as we would our own dogsWith all do respect to [redacted] and his pet [redacted] and family, Fetch would like to correct a few pieces of information, as best to our knowledge, about [redacted] ***'s previous statementsOn [redacted] did bring his shichon, ***, to Fetch for groomingNot at pmas he states, that is when he first came in without ***, to see if she could be accomodated, as review of our video surveillance showsHe did not have an appointment, but as this would be his 2nd grooming with us, he was accomodated and asked to bring her before 2:pm, and she was there by approxa little after 2:pm, coming from blocks awaySteven recieved ***, and [redacted] was never told a time to pick her up, but was told that the grooming would take about an hour, to hour and a half according to her size and Fetch policy.As [redacted] states, ***'s grooming went smoothly and she did very well with the whole process, bathe, dry, nail clipping, ear cleaning, etcAnd as she is a very small breed with a very basic haircut, she was, in fact, finished by aprox3:pm, as is shown by time stamp on the video surveillance at Fetch [redacted] was contacted promptly, a little bit before she was actually finished, as is Fetch policy, so as to diminish waiting timeAs is Fetch's policy, there are NO CAGES, nooses, noose leashes, or any other tethers in the facility, and none were used on ***Finished grooming dogs await their owners in a pen towards the front of the building, with two couches on which to restAt approx3:31:pm [redacted] was reunited with ***, and asked by Bryant to inspect her, as is Fetch's policy, so as to see anything undesirable or urgent with regard to the groomingWhen he had, [redacted] then paid the bill of $50.00,cash, respectivelyMore than a day later, on 915, at pmFetch recieved the call from [redacted] about ***After informing us about her eyes, and bringing to our attention the severity of them, he asked us what he should doWe had informed him that nothing had gone wrong with the grooming, that there was no contact that day with any other dogs, and we had not seen anything wrong with her eyes when she was released from Fetch's careWhen Bryant asked [redacted] why he had not called us sooner or why the eyes were not seen sooner, he responded,"who looks at their dog's eyes?" If we had noticed, or some accident had happened, it is Fetch's policy, and practice to inform the owners right awayAny issues for example, dry skin, excessively dirty ears,abor aggressive behavior during grooming, might be some things to be reportedor, in this case, [redacted] eyesNothing had been discovered at Fetch, and nothing had happened to [redacted] at FetchIt is Fetc h's policy to NEVER LEAVE ANY DOG UNATTENDED on the grooming table, and she did not slip off of it and fall [redacted] did contact the SPCA about his concerns, and the responding officer found there to be no loop leashes, nooses, or any cages/kennels for making possible any injury like that reported on ***Fetch was very responsive to [redacted] ***'s claims and had the utmost desire to try and find out together what may have happened to ***But that opportunity was never given to Fetch by [redacted] ***As stated before, we are ourselves loving and proud dog owners ourselves, and we could relate and be responsive to MOST of [redacted] ***'s feelingsWe were very concerned about ***'s condition, and during that follow up phone call Fetch did recommend that [redacted] bring his pet, [redacted] to her veterinarianAt this point [redacted] changed his mood and demanded that the vet bill be paid if that be the caseAt which point Fetch stood behind its recommendati on and told [redacted] that a conversation would need to be had and that he come in and see us with [redacted] and the vet bill the next couple daysFetch would like it to be known that [redacted] was NEVER DENIED paymentIn fact, [redacted] did return to Fetch numerous times on 915, three days after the grooming to speak with Bryant, the first meeting was early in the morning when [redacted] had wanted some portion of the total fee; he said to be at $164.50, $of which was the grooming fee (no tip was provided), just a flat feeBryant agreed to pay this, out of good faith due to the dissatisfaction with Fetch, and [redacted] ***'s persistence on that dayWhat Bryant had said outside of Fetch on that morning was; any grooming fee, plus any tip he; [redacted] ***, may have provided could at least be returned [redacted] left agreeing to this informal agreement, and then informed Fetch via phone that same day that he was not going to accept his own terms and that we, Fetch, do not contact him any further [redacted] sent, via certified letter on the complete vet bill for $102.50, dated september [redacted] and another on september [redacted] for $included also was a demand for the $grooming fee as well, and a handwritten letter in which he stated his need for the money , and that Fetch "hung" his dogDuring this time Fetch also endured a barrage of social media posts where he also stated that his dog was "abused" at Fetch, despite our unwaivering dedication to maintaining the truthWhat had happened to ***, what she was treated for, was not to be questioned by FetchThe fact was that somehow, she had a broken [redacted] in her eyes, known as a [redacted] , which according to breed specific information, and hereditary predispositions, unfortunately and quite often can occur in Shih Tzu breeds and many other small breed dogsEspecially the shih tzu, because of its smaller than the eyeball eye socketsFetch did deny, and still upholds its innocence, despite the threats made to it by later communications with [redacted] ***Fetch would like it to be known that [redacted] was never denied compenstion for the vet bill, initially, when the situation was still slightly amicableIn fact, he was never denied the vet bill at all, the communication was broken down by [redacted] ***Until Fetch was never told of, never saw a vet bill, and if it had would have been able to speak with [redacted] about it, and paid it, Fetch could have worked something out with him.We here at Fetch wish [redacted] ***, and especially ***, the very best in the futureWe hold no ill will towards [redacted] ***, and want to apologize for the loss of a clientWe maintain that nothing bad befell [redacted] while at our facility, and that our offer for [redacted] ***'s $grooming fee to be refunded, still remainsBest of wishes, thank you, Fetch Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because......Fetch's response continues to show their lack of compassion and responsibilityThe lies also continueFirst of all, I have ***'s phone record on 9/**/showing that Steve T*** called us at 2:pm to pick *** up and not 3:as he statedSecondly, Bryant NEVER offered me reimbursement of the vet's billThe most he ever offered was $I can't believe that they would blatantly continue to twist the truth for the benefit of their reputation and businessVery sad.....hopefully in the near future, laws will be required to have these grooming businesses licensed! Edward Fahey
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, I am sending in this response to the complaint filed by [redacted], customer experience information ID # [redacted]. Thank you for allowing Fetch Ventures LLC and its owners/operators to respond. Hello, my name is Steven T[redacted], owner and dog groomer at...

Fetch Dog Daycare and grooming, located in [redacted]. First, we would like to state that it is Fetch's goal, as a small business, to provide the utmost care, love, and respect to all dogs and their human "parents." We have for the past Two years, and will always, pride ourselves on this higher level of care. This is because we all here at Fetch are first and foremost dog owners, and dog LOVERS. It is our job, duty, and love of this business to not only care for up to 20 daycare dogs, but also to provide successful grooming services. Every dog, no matter what the case, is handled with patience and kindness, and it is our mission to treat every dog who comes into Fetch as we would our own dogs. With all do respect to [redacted] and his pet [redacted] and family, Fetch would like to correct a few pieces of information, as best to our knowledge, about [redacted]'s previous statements. On 9/**/15 [redacted] did bring his shichon, [redacted], to Fetch for grooming. Not at 2 pm. as he states, that is when he first came in without [redacted], to see if she could be accomodated, as review of our video surveillance shows. He did not have an appointment, but as this would be his 2nd grooming with us, he was accomodated and asked to bring her before 2:30 pm, and she was there by approx. a little after 2:18 pm, coming from 3 blocks away. Steven recieved [redacted], and [redacted] was never told a time to pick her up, but was told that the grooming would take about an hour, to hour and a half according to her size and Fetch policy.As [redacted] states, [redacted]'s grooming went smoothly and she did very well with the whole process, bathe, dry, nail clipping, ear cleaning, etc. And as she is a very small breed with a very basic haircut, she was, in fact, finished by aprox. 3:30 pm, as is shown by time stamp on the video surveillance at Fetch. [redacted] was contacted promptly, a little bit before she was actually finished, as is Fetch policy, so as to diminish waiting time. As is Fetch's policy, there are NO CAGES, nooses, noose leashes, or any other tethers in the facility, and none were used on [redacted]. Finished grooming dogs await their owners in a pen towards the front of the building, with two couches on which to rest. At approx. 3:31:33 pm. [redacted] was reunited with [redacted], and asked by Bryant to inspect her, as is Fetch's policy, so as to see anything undesirable or urgent with regard to the grooming. When he had, [redacted] then paid the bill of $50.00,cash, respectively. More than a day later, on 9/**/15, at 7 pm. Fetch recieved the call from [redacted] about [redacted]. After informing us about her eyes, and bringing to our attention the severity of them, he asked us what he should do. We had informed him that nothing had gone wrong with the grooming, that there was no contact that day with any other dogs, and we had not seen anything wrong with her eyes when she was released from Fetch's care. When Bryant asked [redacted] why he had not called us sooner or why the eyes were not seen sooner, he responded,"who looks at their dog's eyes?" If we had noticed, or some accident had happened, it is Fetch's policy, and practice to inform the owners right away. Any issues for example, dry skin, excessively dirty ears,abnormal or aggressive behavior during grooming, might be some things to be reported. or, in this case, [redacted] eyes. Nothing had been discovered at Fetch, and nothing had happened to [redacted] at Fetch. It is Fetc h's policy to NEVER LEAVE ANY DOG UNATTENDED on the grooming table, and she did not slip off of it and fall. [redacted] did contact the SPCA about his concerns, and the responding officer found there to be no loop leashes, nooses, or any cages/kennels for making possible any injury like that reported on [redacted]. Fetch was very responsive to [redacted]'s claims and had the utmost desire to try and find out together what may have happened to [redacted]. But that opportunity was never given to Fetch by [redacted]. As stated before, we are ourselves loving and proud dog owners ourselves, and we could relate and be responsive to MOST of [redacted]'s feelings. We were very concerned about [redacted]'s condition, and during that follow up phone call Fetch did recommend that [redacted] bring his pet, [redacted] to her veterinarian. At this point [redacted] changed his mood and demanded that the vet bill be paid if that be the case. At which point Fetch stood behind its recommendati on and told [redacted] that a conversation would need to be had and that he come in and see us with [redacted] and the vet bill the next couple days. Fetch would like it to be known that [redacted] was NEVER DENIED payment. In fact, [redacted] did return to Fetch numerous times on 9/**/15, three days after the grooming to speak with Bryant, the first meeting was early in the morning when [redacted] had wanted some portion of the total fee; he said to be at $164.50, $50.00 of which was the grooming fee (no tip was provided), just a flat fee. Bryant agreed to pay this, out of good faith due to the dissatisfaction with Fetch, and [redacted]'s persistence on that day. What Bryant had said outside of Fetch on that morning was; any grooming fee, plus any tip he; [redacted], may have provided could at least be returned. [redacted] left agreeing to this informal agreement, and then informed Fetch via phone that same day that he was not going to accept his own terms and that we, Fetch, do not contact him any further. [redacted] sent, via certified letter on 9/**/15 the complete vet bill for $102.50, dated september [redacted] and another on september [redacted] for $12.00. included also was a demand for the $50.00 grooming fee as well, and a handwritten letter in which he stated his need for the money , and that Fetch "hung" his dog. During this time Fetch also endured a barrage of social media posts where he also stated that his dog was "abused" at Fetch, despite our unwaivering dedication to maintaining the truth. What had happened to [redacted], what she was treated for, was not to be questioned by Fetch. The fact was that somehow, she had a broken [redacted] in her eyes, known as a [redacted], which according to breed specific information, and hereditary predispositions, unfortunately and quite often can occur in Shih Tzu breeds and many other small breed dogs. Especially the shih tzu, because of its smaller than the eyeball eye sockets. Fetch did deny, and still upholds its innocence, despite the threats made to it by later communications with [redacted]. Fetch would like it to be known that [redacted] was never denied compenstion for the vet bill, initially, when the situation was still slightly amicable. In fact, he was never denied the vet bill at all, the communication was broken down by [redacted]. Until 9/**/15 Fetch was never told of, never saw a vet bill, and if it had would have been able to speak with [redacted] about it, and paid it, Fetch could have worked something out with him.We here at Fetch wish [redacted], and especially [redacted], the very best in the future. We hold no ill will towards [redacted], and want to apologize for the loss of a client. We maintain that nothing bad befell [redacted] while at our facility, and that our offer for [redacted]'s $50.00 grooming fee to be refunded, still remains. Best of wishes, thank you, Fetch Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because......
Fetch's response continues to show their lack of compassion and responsibility. The lies also continue. First of all, I have [redacted]'s phone record on 9/**/15 showing that Steve T[redacted] called us at 2:34 pm to pick [redacted] up and not 3:30 as he stated. Secondly, Bryant NEVER offered me reimbursement of the vet's bill. The most he ever offered was $75. I can't believe that they would blatantly continue to twist the truth for the benefit of their reputation and business. Very sad.....hopefully in the near future, laws will be required to have these grooming businesses licensed!            Edward Fahey
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, I am sending in this response to the complaint filed by [redacted], customer experience information ID # [redacted]. Thank you for allowing Fetch Ventures LLC and its owners/operators to respond. Hello, my name is Steven T[redacted], owner and dog...

groomer at Fetch Dog Daycare and grooming, located in [redacted]. First, we would like to state that it is Fetch's goal, as a small business, to provide the utmost care, love, and respect to all dogs and their human "parents." We have for the past Two years, and will always, pride ourselves on this higher level of care. This is because we all here at Fetch are first and foremost dog owners, and dog LOVERS. It is our job, duty, and love of this business to not only care for up to 20 daycare dogs, but also to provide successful grooming services. Every dog, no matter what the case, is handled with patience and kindness, and it is our mission to treat every dog who comes into Fetch as we would our own dogs. With all do respect to [redacted] and his pet [redacted] and family, Fetch would like to correct a few pieces of information, as best to our knowledge, about [redacted]'s previous statements. On 9/**/15 [redacted] did bring his shichon, [redacted], to Fetch for grooming. Not at 2 pm. as he states, that is when he first came in without [redacted], to see if she could be accomodated, as review of our video surveillance shows. He did not have an appointment, but as this would be his 2nd grooming with us, he was accomodated and asked to bring her before 2:30 pm, and she was there by approx. a little after 2:18 pm, coming from 3 blocks away. Steven recieved [redacted], and [redacted] was never told a time to pick her up, but was told that the grooming would take about an hour, to hour and a half according to her size and Fetch policy.As [redacted] states, [redacted]'s grooming went smoothly and she did very well with the whole process, bathe, dry, nail clipping, ear cleaning, etc. And as she is a very small breed with a very basic haircut, she was, in fact, finished by aprox. 3:30 pm, as is shown by time stamp on the video surveillance at Fetch. [redacted] was contacted promptly, a little bit before she was actually finished, as is Fetch policy, so as to diminish waiting time. As is Fetch's policy, there are NO CAGES, nooses, noose leashes, or any other tethers in the facility, and none were used on [redacted]. Finished grooming dogs await their owners in a pen towards the front of the building, with two couches on which to rest. At approx. 3:31:33 pm. [redacted] was reunited with [redacted], and asked by Bryant to inspect her, as is Fetch's policy, so as to see anything undesirable or urgent with regard to the grooming. When he had, [redacted] then paid the bill of $50.00,cash, respectively. More than a day later, on 9/**/15, at 7 pm. Fetch recieved the call from [redacted] about [redacted]. After informing us about her eyes, and bringing to our attention the severity of them, he asked us what he should do. We had informed him that nothing had gone wrong with the grooming, that there was no contact that day with any other dogs, and we had not seen anything wrong with her eyes when she was released from Fetch's care. When Bryant asked [redacted] why he had not called us sooner or why the eyes were not seen sooner, he responded,"who looks at their dog's eyes?" If we had noticed, or some accident had happened, it is Fetch's policy, and practice to inform the owners right away. Any issues for example, dry skin, excessively dirty ears,abnormal or aggressive behavior during grooming, might be some things to be reported. or, in this case, [redacted] eyes. Nothing had been discovered at Fetch, and nothing had happened to [redacted] at Fetch. It is Fetc h's policy to NEVER LEAVE ANY DOG UNATTENDED on the grooming table, and she did not slip off of it and fall. [redacted] did contact the SPCA about his concerns, and the responding officer found there to be no loop leashes, nooses, or any cages/kennels for making possible any injury like that reported on [redacted]. Fetch was very responsive to [redacted]'s claims and had the utmost desire to try and find out together what may have happened to [redacted]. But that opportunity was never given to Fetch by [redacted]. As stated before, we are ourselves loving and proud dog owners ourselves, and we could relate and be responsive to MOST of [redacted]'s feelings. We were very concerned about [redacted]'s condition, and during that follow up phone call Fetch did recommend that [redacted] bring his pet, [redacted] to her veterinarian. At this point [redacted] changed his mood and demanded that the vet bill be paid if that be the case. At which point Fetch stood behind its recommendati on and told [redacted] that a conversation would need to be had and that he come in and see us with [redacted] and the vet bill the next couple days. Fetch would like it to be known that [redacted] was NEVER DENIED payment. In fact, [redacted] did return to Fetch numerous times on 9/**/15, three days after the grooming to speak with Bryant, the first meeting was early in the morning when [redacted] had wanted some portion of the total fee; he said to be at $164.50, $50.00 of which was the grooming fee (no tip was provided), just a flat fee. Bryant agreed to pay this, out of good faith due to the dissatisfaction with Fetch, and [redacted]'s persistence on that day. What Bryant had said outside of Fetch on that morning was; any grooming fee, plus any tip he; [redacted], may have provided could at least be returned. [redacted] left agreeing to this informal agreement, and then informed Fetch via phone that same day that he was not going to accept his own terms and that we, Fetch, do not contact him any further. [redacted] sent, via certified letter on 9/**/15 the complete vet bill for $102.50, dated september [redacted] and another on september [redacted] for $12.00. included also was a demand for the $50.00 grooming fee as well, and a handwritten letter in which he stated his need for the money , and that Fetch "hung" his dog. During this time Fetch also endured a barrage of social media posts where he also stated that his dog was "abused" at Fetch, despite our unwaivering dedication to maintaining the truth. What had happened to [redacted], what she was treated for, was not to be questioned by Fetch. The fact was that somehow, she had a broken [redacted] in her eyes, known as a [redacted], which according to breed specific information, and hereditary predispositions, unfortunately and quite often can occur in Shih Tzu breeds and many other small breed dogs. Especially the shih tzu, because of its smaller than the eyeball eye sockets. Fetch did deny, and still upholds its innocence, despite the threats made to it by later communications with [redacted]. Fetch would like it to be known that [redacted] was never denied compenstion for the vet bill, initially, when the situation was still slightly amicable. In fact, he was never denied the vet bill at all, the communication was broken down by [redacted]. Until 9/**/15 Fetch was never told of, never saw a vet bill, and if it had would have been able to speak with [redacted] about it, and paid it, Fetch could have worked something out with him.We here at Fetch wish [redacted], and especially [redacted], the very best in the future. We hold no ill will towards [redacted], and want to apologize for the loss of a client. We maintain that nothing bad befell [redacted] while at our facility, and that our offer for [redacted]'s $50.00 grooming fee to be refunded, still remains. Best of wishes, thank you, Fetch Management