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Fetchin' Sticks Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The attorney's letter is void of factual statements. As stated in our attached August 13th letter to [redacted] [redacted], Fetchin' Sticks did not accurately express the seriousness of [redacted]'s condition, nor did we delay surgery with the veterinarian. We verbally consented to [redacted]'s surgery, and paid for, immediately upon learning she required surgery. We provided Fetchin' Sticks' attorney with the receipt for the surgery deposit.
No derogatory statements have been made with third parties or on social media. My husband and I welcome any proof that we have made such statements.
My husband and I also requested a customer sign in sheet and/or notes by Fetchin' Sticks' staff to prove that they caused no harm to [redacted]. They have provided no proof to date.
Also, the attached boarding agreement mentions [redacted]'s anxiety and stress in new situations. Fetchin' Sticks ignored this information, as well as [redacted]'s feeding schedule, which is clearly stated on the agreement.
Fetchin' Sticks is negligent and should seek immediate and favorable resolution with us.
Regards,
[redacted]

December 26, 2014Dear [redacted]:
I am pleased to advise that my firm represents the interests of Fetchin Sticks, LLC. In that regard, I acknowledge receipt of a copy of your letter dated December 22, 2014 and I am authorized to respond as follows:1. The customer's statement of...

the problem contains numerous factual misrepresentations; 2. [redacted]’s passing was based upon the owner's failure to authorize my client to take her to the veterinarian when she initially sought permission to do so;
3. Specifically, on July 6, 2014, at approximately 6:06 p.m., my client sought the owner's permission to take [redacted] to the veterinarian. At that time, the owner advised my client to “come back in a few hours to check on her and call back”,
4, Approximately a one-half (1/2) hour later the owner had a change of heart, called my client and gave permission to take [redacted] to the veterinarian. It is our understanding that the owner waited approximately two (2) hours before providing payment for the emergency surgical procedure;
5. Under these circumstances it is unreasonable to suggest that my client was at fault for [redacted]’s passing when it was the owner's unwillingness to authorize and/or pay for medical care that resulted in a treatment delay of approximately two and a half (2 1/2) hours; and
6. Finally, over the last few months, the owner has made numerous derogatory statements about my client to third parties and/or social media. Some of these statements may rise to the level of defamation. In any event, my client respectfully requests that this complaint be removed from your database or I will suggest that we proceed with a defamation action.
If you have any questions regarding this correspondence, please contact me.Very Truly
Yours,
Arthur B.

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Address: unknown, Buffalo, New York, United States, 14216

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hockeysabresshop.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Fetchin' Sticks, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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