December 26, 2014Dear [redacted] : I am pleased to advise that my firm represents the interests of Fetchin Sticks, LLCIn that regard, I acknowledge receipt of a copy of your letter dated December 22, and I am authorized to respond as follows:The customer's statement of the problem contains numerous factual misrepresentations; ***’s passing was based upon the owner's failure to authorize my client to take her to the veterinarian when she initially sought permission to do so; Specifically, on July 6, 2014, at approximately 6:p.m., my client sought the owner's permission to take [redacted] to the veterinarianAt that time, the owner advised my client to “come back in a few hours to check on her and call back”, 4, Approximately a one-half (1/2) hour later the owner had a change of heart, called my client and gave permission to take [redacted] to the veterinarianIt is our understanding that the owner waited approximately two (2) hours before providing payment for the emergency surgical procedure; Under these circumstances it is unreasonable to suggest that my client was at fault for ***’s passing when it was the owner's unwillingness to authorize and/or pay for medical care that resulted in a treatment delay of approximately two and a half (1/2) hours; and Finally, over the last few months, the owner has made numerous derogatory statements about my client to third parties and/or social mediaSome of these statements may rise to the level of defamationIn any event, my client respectfully requests that this complaint be removed from your database or I will suggest that we proceed with a defamation actionIf you have any questions regarding this correspondence, please contact me.Very Truly Yours, Arthur B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The attorney's letter is void of factual statementsAs stated in our attached August 13th letter to *** * ***, Fetchin' Sticks did not accurately express the seriousness of ***'s condition, nor did we delay surgery with the veterinarianWe verbally consented to ***'s surgery, and paid for, immediately upon learning she required surgeryWe provided Fetchin' Sticks' attorney with the receipt for the surgery depositNo derogatory statements have been made with third parties or on social mediaMy husband and I welcome any proof that we have made such statementsMy husband and I also requested a customer sign in sheet and/or notes by Fetchin' Sticks' staff to prove that they caused no harm to ***They have provided no proof to dateAlso, the attached boarding agreement mentions ***'s anxiety and stress in new situationsFetchin' Sticks ignored this information, as well as ***'s feeding schedule, which is clearly stated on the agreementFetchin' Sticks is negligent and should seek immediate and favorable resolution with usRegards,
*** ***
December 26, 2014Dear *** ***:
I am pleased to advise that my firm represents the interests of Fetchin Sticks, LLCIn that regard, I acknowledge receipt of a copy of your letter dated December 22, and I am authorized to respond as follows:The customer's statement of
the problem contains numerous factual misrepresentations; ***’s passing was based upon the owner's failure to authorize my client to take her to the veterinarian when she initially sought permission to do so;
Specifically, on July 6, 2014, at approximately 6:p.m., my client sought the owner's permission to take *** to the veterinarianAt that time, the owner advised my client to “come back in a few hours to check on her and call back”,
4, Approximately a one-half (1/2) hour later the owner had a change of heart, called my client and gave permission to take *** to the veterinarianIt is our understanding that the owner waited approximately two (2) hours before providing payment for the emergency surgical procedure;
Under these circumstances it is unreasonable to suggest that my client was at fault for ***’s passing when it was the owner's unwillingness to authorize and/or pay for medical care that resulted in a treatment delay of approximately two and a half (1/2) hours; and
Finally, over the last few months, the owner has made numerous derogatory statements about my client to third parties and/or social mediaSome of these statements may rise to the level of defamationIn any event, my client respectfully requests that this complaint be removed from your database or I will suggest that we proceed with a defamation actionIf you have any questions regarding this correspondence, please contact me.Very Truly
Yours,
Arthur B
December 26, 2014Dear [redacted] : I am pleased to advise that my firm represents the interests of Fetchin Sticks, LLCIn that regard, I acknowledge receipt of a copy of your letter dated December 22, and I am authorized to respond as follows:The customer's statement of the problem contains numerous factual misrepresentations; ***’s passing was based upon the owner's failure to authorize my client to take her to the veterinarian when she initially sought permission to do so; Specifically, on July 6, 2014, at approximately 6:p.m., my client sought the owner's permission to take [redacted] to the veterinarianAt that time, the owner advised my client to “come back in a few hours to check on her and call back”, 4, Approximately a one-half (1/2) hour later the owner had a change of heart, called my client and gave permission to take [redacted] to the veterinarianIt is our understanding that the owner waited approximately two (2) hours before providing payment for the emergency surgical procedure; Under these circumstances it is unreasonable to suggest that my client was at fault for ***’s passing when it was the owner's unwillingness to authorize and/or pay for medical care that resulted in a treatment delay of approximately two and a half (1/2) hours; and Finally, over the last few months, the owner has made numerous derogatory statements about my client to third parties and/or social mediaSome of these statements may rise to the level of defamationIn any event, my client respectfully requests that this complaint be removed from your database or I will suggest that we proceed with a defamation actionIf you have any questions regarding this correspondence, please contact me.Very Truly Yours, Arthur B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The attorney's letter is void of factual statementsAs stated in our attached August 13th letter to *** * ***, Fetchin' Sticks did not accurately express the seriousness of ***'s condition, nor did we delay surgery with the veterinarianWe verbally consented to ***'s surgery, and paid for, immediately upon learning she required surgeryWe provided Fetchin' Sticks' attorney with the receipt for the surgery depositNo derogatory statements have been made with third parties or on social mediaMy husband and I welcome any proof that we have made such statementsMy husband and I also requested a customer sign in sheet and/or notes by Fetchin' Sticks' staff to prove that they caused no harm to ***They have provided no proof to dateAlso, the attached boarding agreement mentions ***'s anxiety and stress in new situationsFetchin' Sticks ignored this information, as well as ***'s feeding schedule, which is clearly stated on the agreementFetchin' Sticks is negligent and should seek immediate and favorable resolution with usRegards,
*** ***
December 26, 2014Dear *** ***:
I am pleased to advise that my firm represents the interests of Fetchin Sticks, LLCIn that regard, I acknowledge receipt of a copy of your letter dated December 22, and I am authorized to respond as follows:The customer's statement of
the problem contains numerous factual misrepresentations; ***’s passing was based upon the owner's failure to authorize my client to take her to the veterinarian when she initially sought permission to do so;
Specifically, on July 6, 2014, at approximately 6:p.m., my client sought the owner's permission to take *** to the veterinarianAt that time, the owner advised my client to “come back in a few hours to check on her and call back”,
4, Approximately a one-half (1/2) hour later the owner had a change of heart, called my client and gave permission to take *** to the veterinarianIt is our understanding that the owner waited approximately two (2) hours before providing payment for the emergency surgical procedure;
Under these circumstances it is unreasonable to suggest that my client was at fault for ***’s passing when it was the owner's unwillingness to authorize and/or pay for medical care that resulted in a treatment delay of approximately two and a half (1/2) hours; and
Finally, over the last few months, the owner has made numerous derogatory statements about my client to third parties and/or social mediaSome of these statements may rise to the level of defamationIn any event, my client respectfully requests that this complaint be removed from your database or I will suggest that we proceed with a defamation actionIf you have any questions regarding this correspondence, please contact me.Very Truly
Yours,
Arthur B