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Fetick Services Inc.

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Reviews Fetick Services Inc.

Fetick Services Inc. Reviews (5)

I DO NOT ACCEPT THE RESPONSE FROM ASHLEY HOME FURNITURE STORE, BEAUMONT, TEXAS:There is no answer to my question concerning the items numbers do not match the sold amount of piecesI was sold pieces according to the item numbersThe 5th piece should be the night stand because I told the sales person to sell me the drawer chestAll this is advertisementI sure would like to return

I STILL WILL NOT ACCEPT DUE TO ADVERTISEMENT ON ASHLEY’S PARTThis argument will and can go on and on Every where I have looked online the piece set includes 1) Queen bed(foot, head, rails), 2) Mirror 3) Dresser 4) NighstandI purchased the Chest separateNow I know that I didn’t look at the receipt closely but being deceptive I was sold a bed, dresser and mirror for $That is not fairThe conversation , the advertisement signs was elusiveShe never went into detail about just was includedShe didn’t comment when I told her I wanted the display set and specifically add the drawer chest as separateI tell you the advertisement is because Ashley has boxed the bed together and not labeled the items as separate ITEM numbers .I would never have purchased a bedset where the drawer chest and the nightstand were sold as additional items!!! For $for just the bed, mirror, and dresserThat is unheard of! I can send you the print out of the other furniture store who sell the set as :Queen bed(all pieces), mirror, dresser, nightstandIf I am unhappy with this sale I would like to return and get my money back!!! They have gotten over on me and stole my money deceptively at the mercy of the customerDo I have to go past Revdex.com and get some legal help with this? There is no way they can tell me I can’t return

Ivy ***,Thank you for the e-mail regarding this complaint from Mrs***. She has spoken to our office here in Beaumont, to myself, and my sales manager as well She claims that she should have received a night stand with her order, however, she did not pay for,
nor did we put a night stand on her ticket at the time of the sale Our office went over the ticket thoroughly when she paid for her purchase, and she signed signifying all was correct The sales staff wrote up her ticket exactly the way it was priced on our sale tag on the bedroom set We do not include a night stand on the packages on any of our bedroom tags, they are all priced as piece bedrooms, which includes a dresser, mirror, headboard, footboard, and rails If we give Mrs*** a free night stand then, that would not be a fair compromise nor to our other customers that we deal with on a daily basis I offered to sell her a night stand at a deep discount near our cost but she refused Mrs*** has been less than reasonable, when speaking with her She asked to speak to the owner of the company and that is when she spoke with Mr*** He could not reason with her and she again was less than polite when speaking with him as well.We take pride in taking care of our customer base and will continue to do so, here in our Golden Triangle area I believe the Revdex.com can certainly see, as this is a rare occurrence to have someone file a complaint against our store.Thank you,*** ***

I have our manager contacting the customer today, November 30, There may have been some miscommunication on our end as we were under the impression that the customer was going to re-file with the warranty company for the punctures in the chairSo we were waiting to hear back from the customer
to find out if the warranty took care of the issueRegardless of that we will get with the customer and get the issue resolved.Thank You,Ashley Homestore Management

Ivy [redacted],Clearly,  we did nothing wrong here, I have attached a copy of the tag that is on the bedroom that Ms. [redacted] purchased, showing clearly the 5 pieces listed under the price, now, if in fact she did not receive a 1. Dresser, 2. Mirror, 3. Queen Headboard, 4. Queen Footboard, 5. Queen Rails, then we need to know.There is nothing listed under the price showing a night stand.On her ticket you can see that she got exactly what was listed on the tag,  now on her ticket it shows a B376-81 Hdbd/Ftbd, simply because of the way it is packaged in a carton.  While there are 4 numbers listed, you can plainly see that indeed the one number includes two pieces.Ms. [redacted] bought the 5 piece bedroom, and that is exactly what she received.  1. Dresser2. Mirror3. Queen Headboard4. Queen Footboard5.  Queen RailsSincerely,[redacted]

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Address: 1170 Industry Road, Lexington, Kentucky, United States, 40505

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www.ashleyfurniturehomestore.com

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