Fetta Specialty Pizza & Spirits

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Fetta Specialty Pizza & Spirts Company Contact: [redacted] Company Phone: [redacted] Company Email: Person Who Sent the Complaint: [redacted] Staff Member: Response: A group of ladies dining together requested to split their ticket in three different paymentsTwo debit cards to be charged $each and the final amount in cashIn order to do this we have to swipe the card and then tell the system how much the payment will beThe total bill was $When we swiped the first card the total bill was outstanding so it authorized the full amount of $37.00, we then charged the card for $Then the second card was swiped and at that time the remaining balance left was $($minus the first $payment), it authorized for $but we charged it $and the remainder was paid in cashTo split the ticket in an exact dollar amount this is the only way for us to process itWe did provide them with a ticket showing each card being charged $The ticket showed the last four digits of each of the card numbers and referenced $on eachThe cards were debit cards not credit cardsThey checked their online banking and saw the authorization for the $on one card and the $on the other card and became upsetWe tried to explain the process and referenced the ticket with the card numbers and the amount of $for eachWe explained that the amount authorized would not clear the account only the $charge on each cardThey became extremely agitated and requested a refunded of $in cash while one stated she was a bank employee and knew debit cards did not work that wayWe could not understand where the $total came fromWe had ran the charge for $on each cardAt that time we voided the ticket and gave them the meal for freeWe explained that the ticket was voided and they would not have any charge to their account but that the void would take over night to fall off of their debit card and we gave them a copy of the ticket showing the amount zeroed offAt this point they demanded $in a cash refundWe tried to explain again that the ticket was voided and they would not be charged anything for the meal and that we would not be able to give them a cash refundThis still did not make them happy and they proceeded to call the policeIt was at closing time so we waited for the police to arriveAfter he talked with them he came in the restaurant ask for our story and accepted the information we showed himThe police officer told us we were free to go and thanked us for waitingOne of the ladies posted a statement on our business Face Book calling the owner a thief, but also included that she received a refund the very next morning of her money and so did the other partyWhich would have been the morning of 06/29/and it appears that was the same day of the claim to the Revdex.comAs I stated earlier we explained that after the overnight processing they would see the transaction removed from her accountThis all happened long before the police were calledThere was absolutely nothing malicious done to overcharge them for their mealIt is very unfortunate that a situation like this lead to the police getting involved, slanderous comments on our business face book and a report to the Revdex.comWe explained that we could not do a cash refundWe provided them with tickets showing the $charges, a ticket showing the transaction was zeroed outNothing we did was acceptableSent on: 7/6/9:03:PM

Business Response to a Complaint
Complaint ID#:
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Company Name: Fetta Specialty Pizza & Spirts
Company Contact: *** ***
Company Phone: ***
Company Email:
Person Who Sent the Complaint: *** ***
Staff Member:
Response: A group of ladies dining together requested to split their ticket in three different paymentsTwo debit cards to be charged $each and the final amount in cashIn order to do this we have to swipe the card and then tell the system how much the payment will beThe total bill was $When we swiped the first card the total bill was outstanding so it authorized the full amount of $37.00, we then charged the card for $Then the second card was swiped and at that time the remaining balance left was $($minus the first $payment), it authorized for $but we charged it $and the remainder was paid in cashTo split the ticket in an exact dollar amount this is the only way for us to process itWe did provide them with a ticket showing each card being charged $The ticket showed the last four digits of each of the card numbers and referenced $on eachThe cards were debit cards not credit cardsThey checked their online banking and saw the authorization for the $on one card and the $on the other card and became upsetWe tried to explain the process and referenced the ticket with the card numbers and the amount of $for eachWe explained that the amount authorized would not clear the account only the $charge on each cardThey became extremely agitated and requested a refunded of $in cash while one stated she was a bank employee and knew debit cards did not work that wayWe could not understand where the $total came fromWe had ran the charge for $on each cardAt that time we voided the ticket and gave them the meal for freeWe explained that the ticket was voided and they would not have any charge to their account but that the void would take over night to fall off of their debit card and we gave them a copy of the ticket showing the amount zeroed offAt this point they demanded $in a cash refundWe tried to explain again that the ticket was voided and they would not be charged anything for the meal and that we would not be able to give them a cash refundThis still did not make them happy and they proceeded to call the policeIt was at closing time so we waited for the police to arriveAfter he talked with them he came in the restaurant ask for our story and accepted the information we showed himThe police officer told us we were free to go and thanked us for waitingOne of the ladies posted a statement on our business Face Book calling the owner a thief, but also included that she received a refund the very next morning of her money and so did the other partyWhich would have been the morning of 06/29/and it appears that was the same day of the claim to the Revdex.comAs I stated earlier we explained that after the overnight processing they would see the transaction removed from her accountThis all happened long before the police were calledThere was absolutely nothing malicious done to overcharge them for their mealIt is very unfortunate that a situation like this lead to the police getting involved, slanderous comments on our business face book and a report to the Revdex.comWe explained that we could not do a cash refundWe provided them with tickets showing the $charges, a ticket showing the transaction was zeroed outNothing we did was acceptableSent on: 7/6/9:03:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Fetta Specialty Pizza & Spirts Company Contact: *** *** Company Phone: *** Company Email: Person Who Sent the Complaint: *** *** Staff Member: Response:
A group of ladies dining together requested to split their ticket in three different paymentsTwo debit cards to be charged $each and the final amount in cashIn order to do this we have to swipe the card and then tell the system how much the payment will beThe total bill was $When we swiped the first card the total bill was outstanding so it authorized the full amount of $37.00, we then charged the card for $Then the second card was swiped and at that time the remaining balance left was $($minus the first $payment), it authorized for $but we charged it $and the remainder was paid in cashTo split the ticket in an exact dollar amount this is the only way for us to process itWe did provide them with a ticket showing each card being charged $The ticket showed the last four digits of each of the card numbers and referenced $on eachThe cards were debit cards not credit cardsThey checked their online banking and saw the authorization for the $on one card and the $on the other card and became upsetWe tried to explain the process and referenced the ticket with the card numbers and the amount of $for eachWe explained that the amount authorized would not clear the account only the $charge on each cardThey became extremely agitated and requested a refunded of $in cash while one stated she was a bank employee and knew debit cards did not work that wayWe could not understand where the $total came fromWe had ran the charge for $on each cardAt that time we voided the ticket and gave them the meal for freeWe explained that the ticket was voided and they would not have any charge to their account but that the void would take over night to fall off of their debit card and we gave them a copy of the ticket showing the amount zeroed offAt this point they demanded $in a cash refundWe tried to explain again that the ticket was voided and they would not be charged anything for the meal and that we would not be able to give them a cash refundThis still did not make them happy and they proceeded to call the policeIt was at closing time so we waited for the police to arriveAfter he talked with them he came in the restaurant ask for our story and accepted the information we showed himThe police officer told us we were free to go and thanked us for waitingOne of the ladies posted a statement on our business Face Book calling the owner a thief, but also included that she received a refund the very next morning of her money and so did the other partyWhich would have been the morning of 06/29/and it appears that was the same day of the claim to the Revdex.comAs I stated earlier we explained that after the overnight processing they would see the transaction removed from her accountThis all happened long before the police were calledThere was absolutely nothing malicious done to overcharge them for their mealIt is very unfortunate that a situation like this lead to the police getting involved, slanderous comments on our business face book and a report to the Revdex.comWe explained that we could not do a cash refundWe provided them with tickets showing the $charges, a ticket showing the transaction was zeroed outNothing we did was acceptableSent on: 7/6/9:03:PM