Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer made in their response to acceptFirst off the conversations that Kenyon describes are not accurateWe never at any time said “you should pay to fix it” as Kenyon insistsWe were quite taken aback that they were so unprofessional in a very serious matterThe facts are that we called four times in a three week period before they would return a callWhen they finally called back, we had to press them to come out to the siteThey did not move quickly nor did they respond in a professional mannerMrKenyon looked around for seconds and immediately denied any wrong doing, but said he would give us a call back to work something outHe never called back
We have been attempting to reconcile this issue prior to this complaint in a very reasonable mannerKenyon roofers refused a copy to the engineer’s report that the insurance company hired to find root cause (we did not hire this engineer, and a copy of the report is provided)They called the engineer and us “***” and used other profanity when we were trying to be professionalBut all of this is secondary to the actual issue, which is the results of the work provided
The report indicates that the primary cause of the mold, warped decking, and humidity levels was poor ventilation in the ridge vent and soffitsFirst let’s discuss the soffitsAdmittingly, the roofers did not touch the soffit vents and it seems unlikely that they would have touched the insulationHowever, the engineering report does indicate that the baffles that were installed prior to the roofing work, were not installedSimply put the baffles are attached to the deckingWhen the decking was removed, the baffles were left uninstalled in the atticUpon inspection of their work, I noticed this and asked them to put them backThey did not install them properly as the report and photos indicate
Second the ridge ventWith focus on the soffits, it was unclear how impactful the ridge ventilation wasAfter all of the insulation was removed and soffits were clear, there was still no ventilation in the attic as was proven by a smoke testA second inspection was done and found the ridge vent was too small, was installed improperly, and was not up to codeThe ridge vent itself was replaced, the decking space at the ridge was one inch too small and had to be cut back, and the netting material between the vent and the attic was too compacted obstructing air flowAs Kenyon refused to take my calls, I had the repair work done by another company to prevent any more damage to the house
After this repair work, the attic is finally in good shapeHowever, it would have all been avoided if Kenyon installed the baffles and ridge vent properlyI am simply asking Kenyon to be professional and honor their warranty
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer made in their response to acceptFirst off the conversations that Kenyon describes are not accurateWe never at any time said “you should pay to fix it” as Kenyon insistsWe were quite taken aback that they were so unprofessional in a very serious matterThe facts are that we called four times in a three week period before they would return a callWhen they finally called back, we had to press them to come out to the siteThey did not move quickly nor did they respond in a professional mannerMrKenyon looked around for seconds and immediately denied any wrong doing, but said he would give us a call back to work something outHe never called back
We have been attempting to reconcile this issue prior to this complaint in a very reasonable mannerKenyon roofers refused a copy to the engineer’s report that the insurance company hired to find root cause (we did not hire this engineer, and a copy of the report is provided)They called the engineer and us “***” and used other profanity when we were trying to be professionalBut all of this is secondary to the actual issue, which is the results of the work provided
The report indicates that the primary cause of the mold, warped decking, and humidity levels was poor ventilation in the ridge vent and soffitsFirst let’s discuss the soffitsAdmittingly, the roofers did not touch the soffit vents and it seems unlikely that they would have touched the insulationHowever, the engineering report does indicate that the baffles that were installed prior to the roofing work, were not installedSimply put the baffles are attached to the deckingWhen the decking was removed, the baffles were left uninstalled in the atticUpon inspection of their work, I noticed this and asked them to put them backThey did not install them properly as the report and photos indicate
Second the ridge ventWith focus on the soffits, it was unclear how impactful the ridge ventilation wasAfter all of the insulation was removed and soffits were clear, there was still no ventilation in the attic as was proven by a smoke testA second inspection was done and found the ridge vent was too small, was installed improperly, and was not up to codeThe ridge vent itself was replaced, the decking space at the ridge was one inch too small and had to be cut back, and the netting material between the vent and the attic was too compacted obstructing air flowAs Kenyon refused to take my calls, I had the repair work done by another company to prevent any more damage to the house
After this repair work, the attic is finally in good shapeHowever, it would have all been avoided if Kenyon installed the baffles and ridge vent properlyI am simply asking Kenyon to be professional and honor their warranty
Regards,
*** ***