Fettigs Flowerland

MrD [redacted] claimed that he insisted that he give us verbal permission before each treatment and that he only wanted one treatment of fertilizer/weed controlOur company will not sell only one service per year, as it is not economical in our business model, or beneficial to our customers' lawnsWe can accomodate a "verbal permission" request, but Mr [redacted] did not require thatHe did ask for notification and we did provide that with an automated phone call (coincidentally, his first two applications were performed this exact way with no concern, timely payment, etc.)Our customes can and frequently call us back and reschedule, skip, or adjust applications, etcWe have hour voice mail and check that before any/every treatmentWe pointed this out to Mr [redacted] yesterday and provided a recorded copy of the phone call (attached) and let him know we can provide digital copies of all the "call before" notification with dates and times alsoWe also have GPS data on our technicians and can tell when they were at his home and for how longFurthermore, Mr [redacted] was sent a confirmation of services letter upon initiating services (with an opportunity to prepay at a discounted rate) and if any services were not wanted, he could have simply notified us at that timeAs soon as we provided all those answers, Mr [redacted] changed his argument and said we did not provide service and that he would notify the Revdex.com (as a threat), and "smear the company"Ultimately, each time we had an answer to Mr [redacted] 's reasons for not paying us (and they kept changing), he raised another concern, and so onThis customer owes us for services providedIf at any time he would have notified us that the services were not wanted we would have immediately ceased, or, not provided those sservices, there is not contract, we would have investigated our technician, and certainly either immediately provided these services and/or adjusted Mr [redacted] 's billSee correspondence below:Sir, we do not schedule a single service, we will only schedule programs of 4-fertilizer/weed control applications and then the addition of grub control, aeration, etcI will research any prior calls alsoKevin From: [redacted] [mailto: [redacted] ] Sent: Thursday, October 26, 4:PM To: Kevin L [redacted] Subject: Re: [redacted] That was the call for the first service, not the call where I discussed how many treatments we wanted and verifying weather we we wanted treatments as they came dueI need to hear the original call.Sent from my iPhone On Oct 26, 2017, at 2:PM, Kevin L [redacted] wrote:Mr [redacted] , Our team sent you a proposal with applications, our standard programOnce you ordered the service, our team mailed you the confirmation with services outlined (and the opportunity to prepay at a discounted rate), we only performed of those servicesWe called ahead before eachWe have hour voice mail and check it each morning before our teams go out and if anyone wants to skip, or, hold off, or, discuss with our team, we will gladly hold that treatment and follow our customers directive (we do this all the time)Your two previous treatments, that you are not disputing, we did the exact same process that we did on the services you are disputingAt the end of this call, there is no mention of receiving your verbal permission before each treatment, it is pretty thoroughThank you, Kevin L [redacted] Weed Man Lawn CareChampion WayCincinnati, Oh From: Stephanie P [redacted] Sent: Thursday, October 26, 2:PM To: Kevin L [redacted] Subject: [redacted] Attached is the call from the original sale, towards the end they went over the call aheadsThe treatment on 06-20-he received a call ahead on 06-19-at 6:p.m.The treatment on 08-02-he received a call ahead on 08-01-at 5:p.mStephanie P [redacted] Weed Man Lawn CareChampion Way Cincinnati, Ohio

Hello,I am sorry for all of the confusion regarding your account I understand you were frustrated with the weed problem in the yard Looking through the account, it shows you spoke with someone on June 27th about weeds throughout the yard and you confirmed on June 30th that it would be ok to service the lawn on July 1st On July 1st, the weeds were retreated as requested - there was no charge to reapply the weed control We also completed your Summer Fertilization at this time - that charge would have been $ The fertilizer application is the only outstanding balance I see on the accountWe reapplied the weed control again on 8/1/and a third time on 8/22/- neither of these visits were billed Customers are not charged for reapplications A quality control check was done on the yard and we found that the yard had some thin spots where weeds were coming back due to the thin areas We had suggested a aeration and overseeding of the thin areas to improve the thickness of those struggling areas We have not treated your lawn since 8/22/and all remaining services for and forward were cancelled as requested on 10/13/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive a phone call before any of the treatmentsThe manager did not meet me on my lawnI waited and he never showed up and the next day he said he mixed up the dateI had to cancel the next one due to an emergency in the familyAnd when I called to try to resolve I was once again given the run aroundI have seriously spent countless hours on this nonsenseEither your products do not work or the job isn't being done properlyI was even told my one of your employees that the previous technician was let go because of poor performance and my lawn was one of themA reapplication doesn't matter when none of the applications workedI've even asked to had the phone call pulled from when I ordered thatOnce and for all, please let me move on my way and remove the chargesTo be honest I feel you owe us a refund because it was all a big wasteAnd I'm not the only one with these complaints Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com,The [redacted] have been long term customers of Weed Man Lawn Care for several years They ordered a grub control in and when their regular service was renewed for 2015, they were mistakenly renewed for a grub control We unfortunately did not catch this until after the service was performedAfter reviewing the account, [redacted] determined the homeowner should not have been renewed for a grub control in Because of this, we will not charge the homeowner the $for the grub control I emailed [redacted] to let her know we would void the check and take the grub control off of her account She requested rather than voiding the check, to have it sent back to her The check has been sent back to the homeowner They are not responsible for paying the $charge for the grub control We apologize again for the inconvenience and hassle this caused the [redacted] .Please let me know if you need any further information.Thanks, [redacted] ***Assistant General Manager

Business said he visited the customer's property to inspect on 6/1, and left her a report that indicated the back yard had been treated on 5/Evidence of the treatment was pointed out to customer but she did not agree and decided to cancel serviceAll in-coming calls are noted, and all outgoing sales calls are recordedStaff did not hang up on customerA good faith refund of $will be sent to customer to close this complaint

Mrs***,We are sorry you feel we have not worked with you regarding the issues on your lawn. We spoke with you regarding the weed problem on your lawn and agreed to reapply the weed control at no charge to you. You received a call ahead message each and every time we were on your lawn
- these are sent out 24-hours before service is scheduled in order to alert the customer to their upcoming service. The grub control service was ordered by you on 11/12/for the following seasonWe have tried to work with you over the past couple of months and we sent a manager to meet you on a lawn. You requested a second meeting on the lawn and we had an appointment to meet you on your lawn, but you had to cancel the appointment. The account has not been sent to collections, but we have attempted to work with you regarding the outstanding balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a phone call before any of the treatments. The manager did not meet me on my lawn. I waited and he never showed up and the next day he said he mixed up the date. I had to cancel the next one due to an emergency in the family. And when I called to try to resolve I was once again given the run around. I have seriously spent countless hours on this nonsense. Either your products do not work or the job isn't being done properly. I was even told my one of your employees that the previous technician was let go because of poor performance and my lawn was one of them. A reapplication doesn't matter when none of the applications worked. I've even asked to had the phone call pulled from when I ordered that. Once and for all, please let me move on my way and remove the charges. To be honest I feel you owe us a refund because it was all a big waste. And I'm not the only one with these complaints. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com,The [redacted] have been long term customers of Weed Man Lawn Care for several years.  They ordered a grub control in 2014 and when their regular service was renewed for 2015, they were mistakenly renewed for a grub control.  We unfortunately did not catch this until after the service was...

performed. After reviewing the account, [redacted] * determined the homeowner should not have been renewed for a grub control in 2015.  Because of this, we will not charge the homeowner the $270 for the grub control.  I emailed [redacted] to let her know we would void the check and take the grub control off of her account.  She requested rather than voiding the check, to have it sent back to her.  The check has been sent back to the homeowner.  They are not responsible for paying the $270 charge for the grub control.  We apologize again for the inconvenience and hassle this caused the [redacted].Please let me know if you need any further information.Thanks,[redacted]Assistant General Manager

Mr. D[redacted] claimed that he insisted that he give us verbal permission before each treatment and that he only wanted one treatment of fertilizer/weed control. Our company will not sell only one service per year, as it is not economical in our business model, or beneficial to our...

customers' lawns. We can accomodate a "verbal permission" request, but Mr. [redacted] did not require that. He did ask for notification and we did provide that with an automated phone call (coincidentally, his first two applications were performed this exact way with no concern, timely payment, etc.). Our customes can and frequently call us back and reschedule, skip, or adjust applications, etc. We have 24 hour voice mail and check that before any/every treatment. We pointed this out to Mr. [redacted] yesterday and provided a recorded copy of the phone call (attached) and let him know we can provide digital copies of all the "call before" notification with dates and times also. We also have GPS data on our technicians and can tell when they were at his home and for how long. Furthermore, Mr. [redacted] was sent a confirmation of services letter upon initiating services (with an opportunity to prepay at a discounted rate) and if any services were not wanted, he could have simply notified us at that time. As soon as we provided all those answers, Mr. [redacted] changed his argument and said we did not provide service and that he would notify the Revdex.com (as a threat), and "smear the company". Ultimately, each time we had an answer to Mr. [redacted]'s reasons for not paying us (and they kept changing), he raised another concern, and so on. This customer owes us for services provided. If at any time he would have notified us that the services were not wanted we would have immediately ceased, or, not provided those sservices, there is not contract, we would have investigated our technician, and certainly either immediately provided these services and/or adjusted Mr. [redacted]'s bill. See correspondence below:Sir, we do not schedule a single service, we will only schedule programs of 4-6 fertilizer/weed control applications and then the addition of grub control, aeration, etc. I will research any prior calls also. Kevin From: [redacted] [mailto:[redacted]] Sent: Thursday, October 26, 2017 4:29 PM To: Kevin L[redacted] Subject: Re: [redacted] That was the call for the first service, not the call where I discussed how many treatments we wanted and verifying weather we we wanted treatments as they came due. I need to hear the original call.Sent from my iPhone On Oct 26, 2017, at 2:47 PM, Kevin L[redacted] <Kl[redacted]@WEEDMANCINCI.COM> wrote:Mr. [redacted], Our team sent you a proposal with 6 applications, our standard program. Once you ordered the service, our team mailed you the confirmation with 6 services outlined (and the opportunity to prepay at a discounted rate), we only performed 4 of those services. We called ahead before each. We have 24 hour voice mail and check it each morning before our teams go out and if anyone wants to skip, or, hold off, or, discuss with our team, we will gladly hold that treatment and follow our customers directive (we do this all the time). Your two previous treatments, that you are not disputing, we did the exact same process that we did on the services you are disputing. At the end of this call, there is no mention of receiving your verbal permission before each treatment, it is pretty thorough. Thank you, Kevin L[redacted] Weed Man Lawn Care12100 Champion WayCincinnati, Oh 45241513.522.0517<image001.gif>    From: Stephanie P[redacted] Sent: Thursday, October 26, 2017 2:35 PM To: Kevin L[redacted] Subject: [redacted] Attached is the call from the original sale, towards the end they went over the call aheads. The treatment on 06-20-17 he received a call ahead on 06-19-17 at 6:57 p.m.The treatment on 08-02-2017 he received a call ahead on 08-01-2017 at 5:25 p.m. Stephanie P[redacted]Weed Man Lawn Care12100 Champion Way Cincinnati, Ohio 45241 513.522.0517

Business said he visited the customer's property to inspect on 6/1, and left her a report that indicated the back yard had been treated on 5/27. Evidence of the treatment was pointed out to customer but she did not agree and decided to cancel service. All in-coming calls are noted, and all outgoing...

sales calls are recorded. Staff did not hang up on customer. A good faith refund of $37.50 will be sent to customer to close this complaint.

Hello,I am sorry for all of the confusion regarding your account.  I understand you were frustrated with the weed problem in the yard.  Looking through the account, it shows you spoke with someone on June 27th about weeds throughout the yard and you confirmed on June 30th that it would be...

ok to service the lawn on July 1st.  On July 1st, the weeds were retreated as requested - there was no charge to reapply the weed control.  We also completed your Summer Fertilization at this time - that charge would have been $66.  The fertilizer application is the only outstanding balance I see on the account. We reapplied the weed control again on 8/1/2016 and a third time on 8/22/2016 - neither of these visits were billed.  Customers are not charged for reapplications.  A quality control  check was done on the yard and we found that the yard had some thin spots where weeds were coming back due to the thin areas.  We had suggested a aeration and overseeding of the thin areas to improve the thickness of those struggling areas.  We have not treated your lawn since 8/22/2016 and all remaining services for 2016 and forward were cancelled as requested on 10/13/2016.