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Fetz, Inc.

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Fetz, Inc. Reviews (6)

I am rejecting this response because: I did not ask them to do the additional work that was done. If there was additional work needed I should have been contacted to give approval with some kind of idea of cost
If they were unable to perform the work I ask them to do because of additional issues I should have been contacted. It is very unreasonable to pay for them to remove and install a new facet, that Is what they were hired to do

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

At the point the "un-authorized" work was done, the water was off to the house, old faucet taken apart & a hole in the wall with water piping in bad condition - we did not walk away and leave the job unfinished , we did what had to be done to replace the faucet, it was all part of the job.  
Mr. [redacted]'s tenant was not left without any working plumbing when the job was done. 
We will discount the price to  $603.00
No other coupons or discounts can be applied to this.
No warranty service will be provided.
Mr. [redacted] can go his way and we will go our way.

This letter is to confirm consent to publish complaint ID [redacted].

Work was performed at Mr. [redacted]'s Rental Property located at [redacted],
Ohio - not at his residence.
7/31/2014 - Mr. [redacted] contacted our office and asked to have the tub & shower faucet
replace at his rental property at [redacted], Ohio
A technician was...

sent out the same day to do the work. After arriving it was discovered that
there was no rear access to the bathtub in order to replace the faucet that Mr. [redacted] asked to
be done.
In order to replace it with no rear access, a larger opening was made around the faucet and a
larger oval escutchion plate was used around the faucet to cover the opening.
Once the opening was made, it was found that the hot and cold water piping in the wall was
in bad condition and would not be in good enough shape to connect to the new faucet.
At this point the technician went to the crawl space to disconnect the piping to the tub faucet
and installed shut off valves so the water could be turned back on so the tenant could use
other fixtures if needed, since the water would be off for a long period of time to do the
work.
The defective water lines were replaced from behind the tub to the valves in the crawl space.
The new tub faucet was installed connected to the water lines, turned on the new valves to
the faucet to check for leaks and the trim was installed to finish the work.
8/7/2014 - Invoice was sent to Mr. [redacted] for the work done at his rental property.
8/11/2014 - Mr. [redacted] contacted our office with concernes about the invoice. Later that day I
called Mr. [redacted] to discuss the situation but got his voice mail and left a brief message about
the work and asked him to call us back. I have contacted the phone company to see if they
coud trace my call, but they told me since it was a local number they could not do it without a
subpoena from the court. If we need to get a subpoena to prove that a return call was made,
we will do that if needed.
8/26/2014 - Mr. [redacted] contacted our office wanting a breakdown of the job. We broke it
down and mailed it to him that day. A copy of the invoice with the breakdown is attached.
9/2/2014 - email received about this complaint

I agree to pay 603.00
labor 275.00
faucet parts 174.00
additional parts 75.00
service call 79.00
I do not agree to pay 80.00 additional parts and 150.00 additional labor for work I did not authorize.

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Address: 115 Washington St, Urbana, Ohio, United States, 43078-1640

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