F.G.C

I am rejecting this response because: We paid $out of pocket to install recessed lights (that was not even part of the insurance claim) Restore failed to pull permits, pass inspection OR properly insulate our home to city code Why should WE (not insurance) have to pay for the electrical work to be done to be done twice because you failed to do your job properly?Restore has left us and our home in a position that is WORSE than when the original damage occurred, and refuses to accept responsibility and make it right

Please note that this complaint was not filed by Mrs [redacted] but rather her daughter who had assisted in the beginning stages of the projectOur office first worked with Mrs [redacted] in January of this yearOur crew came in and helped her to sanitize and dry out her basement after a sewer backup had occurredProject Manager Jake from our office met with Mrs [redacted] in January to prepare a job scope for the damagesJake prepared that scope and the estimate was sent to Mrs***'s insurance company and it was determined that due to the nature of the loss that Mrs [redacted] had limited coverage and that the cost to repair the damages to her home would exceed what she had for insurance coverageJake continued to work with Mrs***'s daughter's to try to determined how the project could be done but it was determined after months of going back and forth that the scope that they had wanted performed could not be done with just the funds that were allotted from insuranceAt this time the project was closed on our end and removed from the project manager's work flow boardI called and spoke to Pat who is one of Mrs***'s daughters and it sounds like they had reached back out to Project Manager Jake in May of this year and had decided to re-work some things to allow the work to be doneDue to an influx in work this information did not get communicated to our office by the project manager so that the file could be re-opened and ran through the proper channels to maintain the level of customer serviceAfter speaking with Pat this morning we have schedule Project Manager Jake to meet with them on 7/19/to re-evaluate the job scope, collect a down payment, execute a contract to actually do the project, and schedule the repairs to be doneThe nature of this complaint is simply a communication issue and we look forward to working with Mrs [redacted] to schedule and complete the repairs needed to her home

I am rejecting this response because: much of it is untrueOn 4/18/ I contacted Restore on the advice of my insurance agent They came out to my house promptly initially stated that they would have the re-construction done by July After signing agreement I found out from the contractor assigned that he had other jobs at the same time as mine It appeared as though he was completely out of control from the beginning He ordered the wrong size windows and patio door as well as the wrong color Re-ordering took quite awhile as a result When the door was installed they still couldn't seem to get it to fit even after getting of their carpenters to work on it I pursued [redacted] and the contractor to get it in correctly [redacted] sent their own people to do the job and it finally got done right There was a long wait again to get the kitchen floor put in as they couldn't seem to find anyone to do the job The first carpenter was fired for doing poor work The boards on the deck were placed so wide apart that a heel could catch in the cracks The second carpenter hired never showed up The third carpenter seemed to know what he was doing but put the ceiling carside board going the wrong direction He stated that he was never shown pictures of how it had been placed previous to the fire I refused to sign a "completion of work" order until the job was completed and still haven't signed the order to my knowledge I was told that I would be receiving a discount which was untrue Many of the things they charged for were never doneI never received a e-mail questioning if I was happy with the electrical repair The person that did repair the outlets was one of their own carpenters and not a electrician They did respond to my request to reapply the siding that was falling off but refused to repair the dent/hole in the door frame that was done by one of their own workers Responsibility for damage from their cleaning of household contents and clothing as well as missing articles was denied due to the fact that I signed a "release of liability" at the time of the fire while still in a state of shock.In summary, It took a year for Restore to complete the re-construction of one room I would never recommend them to anyone!

Please see attached form signed by Ms ***Section identifies our intended scope of workA walk through was done with her insurance adjuster prior to the demo work taking placeMs [redacted] provided a garage door opener and key to prevent having to be there due to starting a new jobWith these things provided I believe it is clear that our crews were transparent as to the plan to move forward with the demoMs [redacted] visited our office so that we could explain the process and so that our office could reserve a hotel room and gain access to a gift card to allow her family the basic items to get by because her insurance company hadn’t made these arrangementsNot that it was our job to do but we wanted to make sure that they were taken care of a well as we couldIt was explained during that meeting that all of the belongings of the home would need to be moved back to our shop and that it would be stored until the cleaning/repair work could be completedIt was also explained that the balance for the work completed would need to be paid prior to deliveryMs [redacted] agreed to this being reasonable at the timeOur office has many hours into working with Mrs***'s insurance companyWe use the same pricing system as her insurance company and this provides a price list based on her zip code to ensure that we are not overchargingThis system narrows down about 90% of the possible disagreements within reasonThe only issue is that we are not dealing with a reasonable carrier that has Mrs***'s best interest in mindWe have given away $in hotel charges, $in gift cards, $4K in temp heat and ER charges, and to date have removed about $2K in charges on her personal propertyAfter 7K in discounts we feel we have done our part in doing what is right and just want to be paid for what was doneWe have done everything to be reasonable with her and her insurance companyMrs***'s items are ready to be delivered within days of receiving payment

August 19, Revdex.com of MN & NDS River Ridge CircleBurnsville, MN Re: [redacted] (11599367) Our company was hired by Ms [redacted] on 5/17/to repair her home following fire damageThe initial process was completed by 5/28/However, the repair process was not able to start immediately due to approval delays by Ms [redacted] 's insurance companyOn 5/20/15, Ms [redacted] signed Change Order to commence with reconstructionThe completion was estimated at days from insurance approvalThe insurance company did not approve the scope of work until 6/11/There were delays in the project that were out of our controlThe initial patio door was delivered incorrectlyIt took several months for [redacted] to replace the doorMeanwhile, the remainder of the work was completedDuring this time, Ms [redacted] was out of town and there were delays in getting the final punchlist from herOn 5/2/16, Ms [redacted] and Chris [redacted] from 24Restore completed a final walkthroughMs [redacted] signed Change Order stating she was satisfied with the work and she was given a discount on her final billShe paid the invoice as she was apparently satisfied with the work completedOn 5/22/16, Ms [redacted] called in with a warranty issue regarding an outlet which was not working and some siding which was coming off the house24Restore immediately called in an electrician to repair the outlet and the siding was repaired prior to 6/13/At that time, Ms [redacted] was sent an email requesting she let us know if she was not happy with the work completedShe did not respond to the emailOn 7/26/16, Ms [redacted] called our office about the damage to the metal door trim24Restore sent out an employee to inspect the damage and it was determined that the damage was not caused by 24Restore and would not be covered under warrantyA letter was sent to Ms [redacted] as attached to this letterAs to the claim of damage to clothing and other contents, Ms [redacted] signed a Release of Liability for Cleaning and Laundering which is also attached to this letterPlease let me know if you have any questions or need any further informationSincerely, Tami ***

Initial Business Response / [redacted] (1000, 9, 2015/10/29) */ ***Corresponding documents attached RE: Case # [redacted] : [redacted] and [redacted] To Whom It May Concern: We were hired by Mrand Mrs [redacted] on 8/26/to replace the siding (and underlayment) and roof on their detached garageThey were in danger of having their homeowner's insurance cancelled if they did not repair the garage We started the work immediately and the majority of the work was completed prior to 9/21/As the majority of the work is exterior, there were delays due to weather which caused the estimated completion date to go past the date originally given of 9/11/The only things that have not been completed at the time the complaint was filed are the following additional items: The siding and roof were damaged by the company hired by Mrand Mrs [redacted] to remove the trees near the garageWe offered to repair the damage with Mrand Mrs [redacted] or the tree company paying for our additional workIt was decided on 10/19/that the tree company would perform the repairs and we provided them with information on the paint and shingles used The electrical wiring in the garage was not compliant with codeAs such, it would not pass inspection so we could not install the lightsThe code upgrades of the wiring was not in our scope of workMrand Mrs [redacted] had the option of hiring their own electrician or having us hire an electrician and bill them for the additional costThey notified us on 10/19/that they wanted us to hire the electrician and we had someone out to replace the wiring on 10/21/ At this time, we have only billed and collected from Mrand Mrs [redacted] a total of $on a job that was estimated (without the electrical upgrade) in the amount of $As the project we were hired to do is now complete, we will be billing them for the remainder of the original contract plus the cost of the electrical upgrades I have attached a before and after photo for your review Please feel free to contact me if you have any questions Sincerely, Tami [redacted] Office Manager Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not start work until over a week after signing contract at this time they only did the shingles (without a permit) It was at least week later that they started the siding and only had forcast of rain for or days and only had light rain on of these days The only damage from the tree removal company was shingle off and a couple small smuges which were able to wipe off with soap and waterWe had on several times asked for the shingles that were extra and not left for us to be returned After siding was on and painted we noticed the paint job was already peeling and blistering and they had to come back to fix that and this is when they finally returned the shingles on 10/ We were never given the option of hiring an electrician but were told he had one coming out on 10/and he had to repair a couple minor wires which only took about minutes Upon finally completing job the project manager never came out to do walk thru as stated in contract nor did he contact the city for inspection so we contacted the city on 10/to set up an inspectionOn 10/Restore sent someone out to get a check from us and we told him we were not paying until after the work has been inspected by the city and they tried to tell us we had to pay now and we did not and just sent the guy away The project manager had very bad or no communication thru out the project and never returned any phone calls or emailsWe were told at the time of signing the contract that this was a small job and would only take or days to do, and it took about weeks in totalSeveral times we left phone messages asking when they were going to come and finish the project and never received a call back In completion we were not pleased with their serves