Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Our Collection Manager, [redacted] [redacted] , took an inbound call from Mr [redacted] yesterday (7/16/15) and clarified how payments have been allocated on his accounts being handled by F.HCann & associates, Inc.We will continue to work with Mr [redacted] to assure he is satisfied with the service he is being given, but at this time I believe he is comfortable that we are not mishandling his money.Thank you[redacted] , Esq.General Counsel / CCO
F.HCann & Associates, Incdoes not issue monthly statements to accounts in default, under Administrative Wage Garnishment ("AWG").Mr [redacted] can review his paystub to determine his "payment" made via AWG.Mr [redacted] can contact our office for a balance update or other information whenever he chooses.Thank you[redacted] , Esq.General Counsel
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Yes, we did talked and I agree with the terms of the repaying of the loan, which I stated that I had no problem withBut what I'm not happy with if I answer the notice within the time given, and agree to pay on a timing fashion , I just don't understand the 'WHY" are my wages still getting garnished and explaining , my hardship of coming out of a shelter into my apartment after my illness - if my wages do get garnished I will not make ends meet at home ! Regards, [redacted]
Mr***: I am sorry your loan consolidation process did not complete quickly, this process can sometimes be delayed through no fault of yours or oursUpon review of your account, I see the consolidation funding was completed and your accounts are no longer here with F.HCann & Associates, IncGood luck on your nursing degree! Sincerely, [redacted] A [redacted] , Esq.General Counsel / CCOF.HCann & Associates, Inc
Dear Mr [redacted] : F.HCann & Associates, Incwas acting on behalf of [redacted] ("***") when we took your payments and assisted you in Rehabilitating your then-defaulted student loan debt All payments received were posted to your account and enabled you to Rehabilitate your loans and be transferred to [redacted] for loan servicing.You can contact [redacted] at [redacted] to verify this if you wish.I am sorry for the confusion and wish you wellThank you [redacted] ***General CounselF.HCann & Associates, Inc
A release of the garnishment was sent via mail to the consumer's employer on 2/24/Her wages will not be garnishedAn [redacted] representative has reached out to the employer to ensure they have received the release order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While it was unfortunate that I received a letter from F.HCann in error, the real issue and the basis for my complaint, is F.HCann's failure to do any ascertainable due diligence prior to sending out harassing letters to unsuspecting individuals who simply share the same name as the debtor it is trying to reach This was not addressed in F.HCann's response Specifically, the letter I received stated that my "wages would be garnished", "tax refund may be seized", "may not receive future additional federal student aid", and "lose deferment/forbearance options." To send such letters without performing any semblance of adequate due diligence is irresponsible and is a poor business practice For example, when I spoke with a F.HCann representative about this letter, the representative was easily able to confirm that based on by date of birth, address, and last four digits of my social security number (which F.HCann was able to pull up in its system), I was not the person they were trying to reach So, while I appreciate that my name is no longer associated in F.HCann's system as the debtor, my real concern is its irresponsible business practice As a secondary concern, your representatives should not be arguing with people who refuse to provide a full date of birth and a full social security number Fortunately, I had my attorney on the phone with me, who made it clear that I had absolutely no obligation to provide this information Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Our Collection Manager, [redacted] [redacted] , took an inbound call from Mr [redacted] yesterday (7/16/15) and clarified how payments have been allocated on his accounts being handled by F.HCann & associates, Inc.We will continue to work with Mr [redacted] to assure he is satisfied with the service he is being given, but at this time I believe he is comfortable that we are not mishandling his money.Thank you[redacted] , Esq.General Counsel / CCO
F.HCann & Associates, Incdoes not issue monthly statements to accounts in default, under Administrative Wage Garnishment ("AWG").Mr [redacted] can review his paystub to determine his "payment" made via AWG.Mr [redacted] can contact our office for a balance update or other information whenever he chooses.Thank you[redacted] , Esq.General Counsel
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Yes, we did talked and I agree with the terms of the repaying of the loan, which I stated that I had no problem withBut what I'm not happy with if I answer the notice within the time given, and agree to pay on a timing fashion , I just don't understand the 'WHY" are my wages still getting garnished and explaining , my hardship of coming out of a shelter into my apartment after my illness - if my wages do get garnished I will not make ends meet at home ! Regards, [redacted]
Mr***: I am sorry your loan consolidation process did not complete quickly, this process can sometimes be delayed through no fault of yours or oursUpon review of your account, I see the consolidation funding was completed and your accounts are no longer here with F.HCann & Associates, IncGood luck on your nursing degree! Sincerely, [redacted] A [redacted] , Esq.General Counsel / CCOF.HCann & Associates, Inc
Dear Mr [redacted] : F.HCann & Associates, Incwas acting on behalf of [redacted] ("***") when we took your payments and assisted you in Rehabilitating your then-defaulted student loan debt All payments received were posted to your account and enabled you to Rehabilitate your loans and be transferred to [redacted] for loan servicing.You can contact [redacted] at [redacted] to verify this if you wish.I am sorry for the confusion and wish you wellThank you [redacted] ***General CounselF.HCann & Associates, Inc
A release of the garnishment was sent via mail to the consumer's employer on 2/24/Her wages will not be garnishedAn [redacted] representative has reached out to the employer to ensure they have received the release order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While it was unfortunate that I received a letter from F.HCann in error, the real issue and the basis for my complaint, is F.HCann's failure to do any ascertainable due diligence prior to sending out harassing letters to unsuspecting individuals who simply share the same name as the debtor it is trying to reach This was not addressed in F.HCann's response Specifically, the letter I received stated that my "wages would be garnished", "tax refund may be seized", "may not receive future additional federal student aid", and "lose deferment/forbearance options." To send such letters without performing any semblance of adequate due diligence is irresponsible and is a poor business practice For example, when I spoke with a F.HCann representative about this letter, the representative was easily able to confirm that based on by date of birth, address, and last four digits of my social security number (which F.HCann was able to pull up in its system), I was not the person they were trying to reach So, while I appreciate that my name is no longer associated in F.HCann's system as the debtor, my real concern is its irresponsible business practice As a secondary concern, your representatives should not be arguing with people who refuse to provide a full date of birth and a full social security number Fortunately, I had my attorney on the phone with me, who made it clear that I had absolutely no obligation to provide this information Regards, [redacted]