FHD Unlimited, Inc.

Hi [redacted]We received your original email asking about the location of your package on Friday at 5:02PM. Our offices close at 5 on Fridays. We are not open on the weekends, although, as you have seen, we do try to check emails during this time to respond to anything urgent. But typically, issues are...

handled in full the following business day, which is Monday, or today. As I said, we did respond to you a couple of times over the weekend to try to get more information from you about the package. In our experience, when a package is showing delivered, and UPS has documented that the package was left with a person, but our customer does not have the package, it usually means that the UPS driver has misdelivered the package to the wrong address....Sometimes a neighbor, or sometimes the same house number on another street a block away. This is why we asked that you check with your neighbors. I'm not sure whether you were able to do this over the weekend, as you did not respond to that portion of our email. This morning, we did file a tracer with UPS to try to locate the package. UPS will most likely be in touch with you to discuss this. As we wait to hear back from UPS we will continue to work to resolve the issue so that you can get your merchandise. We certainly do appreciate your patience.Regards,[redacted]Fine Home Displays/FHD Unlimited, Inc.

I'm so sorry about this extended delay. As I had mentioned in my email to you previously, we have been experiencing problems with this particular vendor. I have already issued you a full credit on your order, so there is no need to contact your credit card company. I can charge your card when the item ships, or if you prefer I can cancel your order. It should be shipping any day now, but as I said, we have been experiencing problems with this vendor. They had told me your order was shipping several weeks ago, and it has not yet. This is why I had issued your credit at that time.As of right now, your order is held open, but your original charge has been credited in full. We will leave it this way and just charge your card on file when the order ships unless we hear from you at our email, [email protected] you for your patience! We really appreciate it!

This complaint has NOT been resolved.  They emailed me that they were sending the item 2 weeks ago and I have not received the item.  I emailed them that I have not received the item.  They assured me that they would be sending it out.So to date this had not been resolved.  If I don’t receive this item in the next 7 days I am contacting my credit card company and lodging the complaint and asking for restoration of the $29.99 to be credited back to my card.

We apologize for this apparent glitch in our system. After investigating, it seems that the warehouse misplaced this order that we sent over to them electronically and never shipped the item. We have requested that they ship it to you today. Again we apologize for the mistake and the delay, and...

appreciate your patience.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.